Interstate Hyundai

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3.3
(211 reviews)
Visit Interstate Hyundai
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm Closed
Sunday Closed Closed
New (318) 450-3437 (318) 450-3437
Used (318) 450-3231 (318) 450-3231
Service (318) 582-4125 (318) 582-4125

Inventory

See all 68 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2019.
Interstate Hyundai is your local West Monroe
Hyundai dealer in Northeast Louisiana near Shreveport featuring a great selection of new Hyundai vehicles. We not only sell great new Hyundai's we're also a used car dealership too! Located right here in West Monroe Louisiana.
Call Jordan Pouncey @ (318) 237-0483 And get up to $2000 OFF New or Used Vehicles!

Service center

Phone number (318) 582-4125

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

3.3
(211 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Interstate Hyundai from DealerRater.

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5.0

I went to the dealer ship to purchase a vehicle not

I went to the dealer ship to purchase a vehicle not expecting to walk out with a brand new 2023. Notes are great and it didn't take a long process. Fred Bias did an excellent job getting me what I wanted. My salesman Robert Barber was also great. He made my process less stressful. Explained everything to me so I could understand and listen to what I want and need. He got me the right vehicle at the right price on the first go round. I would definitely recommend him and Interstate Hyundai when looking to purchase a vehicle

5.0

I went to the dealer ship to purchase a vehicle not

I went to the dealer ship to purchase a vehicle not expecting to walk out with a brand new 2023. Notes are great and it didn't take a long process. Fred Bias did an excellent job getting me what I wanted. My salesman Robert Barber was also great. He made my process less stressful. Explained everything to me so I could understand and listen to what I want and need. He got me the right vehicle at the right price on the first go round. I would definitely recommend him and Interstate Hyundai when looking to purchase a vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

I had my vehicle here for some work.

I had my vehicle here for some work. While there I had them change the oil. Two days later I started noticing oil under the car. I took the car to a mechanic and discovered that oil was leaking from the oil filter and drain plug. I have video evidence of this. I showed this video to the service department. The service department manager, who refused to talk to me, told the assistant service manager he refused to reimburse me the cost of the oil change. One star is one star too many in my rating. They are only getting that because it's the lowest score available.

1.0

I had my vehicle here for some work.

I had my vehicle here for some work. While there I had them change the oil. Two days later I started noticing oil under the car. I took the car to a mechanic and discovered that oil was leaking from the oil filter and drain plug. I have video evidence of this. I showed this video to the service department. The service department manager, who refused to talk to me, told the assistant service manager he refused to reimburse me the cost of the oil change. One star is one star too many in my rating. They are only getting that because it's the lowest score available.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

Baby Cat!

As always a great experience and I wouldn’t trade them for any other dealership! A great group of people. They took care of my needs and was very helpful!

5.0

Baby Cat!

As always a great experience and I wouldn’t trade them for any other dealership! A great group of people. They took care of my needs and was very helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Great dealership

I went in to see if I could trade my car that was way upside down with negative equity. Robert Barber was my salesperson. He got the job done in less than 5 hours! Great place to buy your next vehicle!

5.0

Great dealership

I went in to see if I could trade my car that was way upside down with negative equity. Robert Barber was my salesperson. He got the job done in less than 5 hours! Great place to buy your next vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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1.0

They will not even call you back trying to set up for oil

They will not even call you back trying to set up for oil change have called 3 times no return call

1.0

They will not even call you back trying to set up for oil

They will not even call you back trying to set up for oil change have called 3 times no return call

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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1.0

Warning!

Warning!!! ⛔️⛔️⛔️ I have literally had my 2020 GMC Terrain for 1 week! I noticed I needed to put air in one of my tires a couple times. I just thought maybe the sensors were sensitive and the weather contributed to me needing to do it because the tires were good. I am now on a family trip in snowy weather and all of a sudden the tire goes almost completely flat. Take my vehicle to a tire shop and guess what!?!? They sold me an unsafe vehicle that has a bent rim on the inside of the tire!! I call and all they have to say is too bad you didn’t get the tire and rim covered in your extended warranty!!! This place only cares about money!! Not the safety of their customers or children!!! It’s one thing to replace a tire because of normal wear and tear…but its NOT ok to sell unsafe defected vehicles!!!! UPDATE..since I’ve been back from my family holiday… I’ve tried several times to talk to Kevin about how terrible his business is being run and he avoids my phone calls and won’t call me back! Ive even been up there and he wouldn’t see me. Once you sign the paperwork you are no longer treated like a customer. My experience was very uncomfortable too because Fred the sales manager literally took my phone out of my hand while I was talking to my insurance company and PRETENDED to be my husband and tell them what coverage I needed..to make sure my insurance was cheaper to ensure the sale!! When I got my phone back from him I told my insurance company to ignore what he said and that I wanted the same exact coverage that my trade in had!! What kind of business allows this behavior to even go on??? I did not give him permission to grab my phone and do that! ⭐️ I would like to give credit to the only person who made the sale happen and that was Adrienne barber. She was very professional! Thank you for making a very uncomfortable situation bearable. I do love my vehicle.

1.0

Warning!

Warning!!! ⛔️⛔️⛔️ I have literally had my 2020 GMC Terrain for 1 week! I noticed I needed to put air in one of my tires a couple times. I just thought maybe the sensors were sensitive and the weather contributed to me needing to do it because the tires were good. I am now on a family trip in snowy weather and all of a sudden the tire goes almost completely flat. Take my vehicle to a tire shop and guess what!?!? They sold me an unsafe vehicle that has a bent rim on the inside of the tire!! I call and all they have to say is too bad you didn’t get the tire and rim covered in your extended warranty!!! This place only cares about money!! Not the safety of their customers or children!!! It’s one thing to replace a tire because of normal wear and tear…but its NOT ok to sell unsafe defected vehicles!!!! UPDATE..since I’ve been back from my family holiday… I’ve tried several times to talk to Kevin about how terrible his business is being run and he avoids my phone calls and won’t call me back! Ive even been up there and he wouldn’t see me. Once you sign the paperwork you are no longer treated like a customer. My experience was very uncomfortable too because Fred the sales manager literally took my phone out of my hand while I was talking to my insurance company and PRETENDED to be my husband and tell them what coverage I needed..to make sure my insurance was cheaper to ensure the sale!! When I got my phone back from him I told my insurance company to ignore what he said and that I wanted the same exact coverage that my trade in had!! What kind of business allows this behavior to even go on??? I did not give him permission to grab my phone and do that! ⭐️ I would like to give credit to the only person who made the sale happen and that was Adrienne barber. She was very professional! Thank you for making a very uncomfortable situation bearable. I do love my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

I purchased a Hyundai Tucson with 2.

I purchased a Hyundai Tucson with 2.0 liter engine, which Hyundai had a class action suit due to defective engine, per Tracy in service my engine is included in that lawsuit. The Tucson is and has been at the dealership since February 2022 due to I have followed all manufacturer and dealership guidelines to get warranty replacement of my engine since 2020. I think they have had no intentions of working with me on the service agreement HELP Karen Palmertree

1.0

I purchased a Hyundai Tucson with 2.

I purchased a Hyundai Tucson with 2.0 liter engine, which Hyundai had a class action suit due to defective engine, per Tracy in service my engine is included in that lawsuit. The Tucson is and has been at the dealership since February 2022 due to I have followed all manufacturer and dealership guidelines to get warranty replacement of my engine since 2020. I think they have had no intentions of working with me on the service agreement HELP Karen Palmertree

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

Wonderful Service

I originally went to get my 2015 Hyundai Tuscan serviced and I decided to go browsing to see what they had to offer. The staff were amazing and they answered all my questions. I decided to purchase the 2023 Hyundai Tuscan and I am in love with it.

5.0

Wonderful Service

I originally went to get my 2015 Hyundai Tuscan serviced and I decided to go browsing to see what they had to offer. The staff were amazing and they answered all my questions. I decided to purchase the 2023 Hyundai Tuscan and I am in love with it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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5.0

Everyone that we came in contact with was AMAZING!

Everyone that we came in contact with was AMAZING!! They made everything a breeze and the process didn’t last long AT ALL… thanks to Fred and Mr. Robert.

5.0

Everyone that we came in contact with was AMAZING!

Everyone that we came in contact with was AMAZING!! They made everything a breeze and the process didn’t last long AT ALL… thanks to Fred and Mr. Robert.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

The joy of my purchase experience

My experience at Interstate Hyundai dealership was a great experience. The staff is very friendly and helpful and made my buying a new 2022 Hyundai Palisade Calligraphy a joy!!! I received a great deal on my trade-in (2021 Hyundai Palisade Calligraphy) so I am very happy!!! I wouldn’t go anywhere else!!!

5.0

The joy of my purchase experience

My experience at Interstate Hyundai dealership was a great experience. The staff is very friendly and helpful and made my buying a new 2022 Hyundai Palisade Calligraphy a joy!!! I received a great deal on my trade-in (2021 Hyundai Palisade Calligraphy) so I am very happy!!! I wouldn’t go anywhere else!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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