Malloy Ford of Winchester

If I could give them one less star I would. A nightmare start to finish. From the $60,000 lemon they sold us to the xx of when we had to bring it back for it to be looked at. After leaving me waiting for 5 hours in the waiting room while they supposedly secured a rental for me, I arrived at the Hertz rental place where they informed me that I had to not only put a security deposit down on the vehicle, but that I also had to use my insurance and if anything happened to the vehicle, it was all under me not Ford. Do not, I repeat, do not deal with these people. Our brand new Ford Ranger with less than 1,000 miles on it shouldn’t have anything wrong with it in the first place and the fact that they did nothing to rectify the situation is ludicrous.

Called to check on a vehicle in stock and spoke to Logan. The vehicle was available, so we headed that way. Logan called back to let us know that the vehicle did not pass inspection and the estimate for repairs was $3000+ and he wanted to be fully transparent with that. We found a car at a neighboring dealer that is within the same family and he could help us with that. Logan was awesome! He got us a great deal on our “new” car. Christa in Finance was just as awesome! She kept us in the loop and called several banks to see if they could do better on the rates. Will definitely be back!

We had a very good experience with our salesperson, Jonathan Bayliss. Our purchase went smoothly and financing was a breeze. Wish we needed a second car because we would go with Jonathan again!

I had an issue with my new Ford Edge and ended up at Malloy Ford in Winchester. Their service Dept is beyond AWESOME!! Maddie my advisor goes above and beyond helpful. I cannot recommend them highly enough. I will not go anywhere else for service .

Please disregard my last review. Your location has very kind and loyal associates. Sorry for the inconvenience.

I did not specifically have a problem with the process. My problem was that the vehicle was extremely overpriced. It took forever to get my plates, and they charged me more after I had already paid the required prices for my plates. We were talked into purchasing an extended warranty that did not cover the price of the thermostat issue that should not even been an issue if they had serviced and checked the vehicle over before selling it. This was 2 months after we purchased the vehicle. Then, 2 more months later, the check engine light came on again. The O2 sensor went bad. The vehicle only had 75000 miles on it. Called about the warranty. Was told that O2 sensor was not covered, because it was normal wear and tear. I asked for a copy of the warranty information to be emailed to me. That never happened. xxx! Now we have traded the vehicle after only owning it for 7 months, because I don't want to deal the dealership and their brushoffs any longer. We have been calling them to get our refund for the extended warranty, but getting no resolution or anyone to answer the phone in the finance offices. I DO NOT recommend purchasing a used vehicle from this dealership what so ever!!

A positive experience. Of course, it would have been even more positive if I actually had the car. I think they could have done more to speed up the buying process since I was under a time crunch. They were willing to work through email since I was out of state. It would be awesome if Malloy Ford moved into the 21st century of technological advances and internet shopping where someone from out of state could sign paper work / notarize without the slow snail-mail process. E-signing is a common business practice. Also, not too thrilled with their website advertising, which is deceptive, since the posted price includes all discounts: 1st responder, recent college graduate, ect. All Malloy Fords seem to have a $900 Processing Fee, which is quite high considering it's paying backroom staff for paperwork duties. In other states, there are caps at $100 to avoid this consumer abuse. Can't blame the employees for some of these policies. I still need a car, have money to spend, qualified for financing, and ready to buy ASAP, so any non-Malloy Ford dealers can reach out to me and sell me a car TODAY.

attempted to purchase 3 commercial vans that were discounted because they were 2023 models. THe price was great considering they were AWD vans. THe sales rep ghosted me and a few days later the prices were $3K-$4K higher, not worth the trouble to fight about.

This dealership you will overpay, not quality for discounts, get low balled on trade in, and time wasted while the do shady numbers on the deal

You will overpay, not qualify for discounts, get lowballed on your trade and waste hours of your time while they haggle over finding ways to change the deal numbers to rip you off