Reviews
We had a great purchase experience, thanks to exceptional
We had a great purchase experience, thanks to exceptional service from our sales representative, Tommy Lane, who was able to find us the vehicle with the colors and features we wanted and get it to their dealership from another dealership the same day. He also took almost an hour after his shift was supposed to end to go over all the vehicle features before we went home with the vehicle, which was greatly appreciated. Edward Brown also did a great job during the sales paperwork process of fully explaining every document and walked us through the various financing and warranty options without pressuring us into any specific route.
We had a great purchase experience, thanks to exceptional
We had a great purchase experience, thanks to exceptional service from our sales representative, Tommy Lane, who was able to find us the vehicle with the colors and features we wanted and get it to their dealership from another dealership the same day. He also took almost an hour after his shift was supposed to end to go over all the vehicle features before we went home with the vehicle, which was greatly appreciated. Edward Brown also did a great job during the sales paperwork process of fully explaining every document and walked us through the various financing and warranty options without pressuring us into any specific route.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My experience with Blaise Alexander Hyundai was beyond my
My experience with Blaise Alexander Hyundai was beyond my expectations, I will continue purchasing vehicles from them in the future.
My experience with Blaise Alexander Hyundai was beyond my
My experience with Blaise Alexander Hyundai was beyond my expectations, I will continue purchasing vehicles from them in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I PURCHASED TWO VEHICLES AT THIS DEALERSHIP IN THE LAST
I PURCHASED TWO VEHICLES AT THIS DEALERSHIP IN THE LAST YEAR AND WOULD COME BACK OVER AND OVER AGAIN. THE STAFF IS FANTASTIC, AND THE FACILITY IS INCREDIBLE! 10/10 WOULD RECOMMEND!
I PURCHASED TWO VEHICLES AT THIS DEALERSHIP IN THE LAST
I PURCHASED TWO VEHICLES AT THIS DEALERSHIP IN THE LAST YEAR AND WOULD COME BACK OVER AND OVER AGAIN. THE STAFF IS FANTASTIC, AND THE FACILITY IS INCREDIBLE! 10/10 WOULD RECOMMEND!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Reluctant to use service again.
Reluctant to use service again. Had a problem, service wanted more for part, (7 thousand), than car was worth. Refused to use aftermarket or salvage yard parts. Found a dealer that set part up with car computer system for thousands less. By the way, I installed the part myself. They get the bulk of my business now.
Reluctant to use service again.
Reluctant to use service again. Had a problem, service wanted more for part, (7 thousand), than car was worth. Refused to use aftermarket or salvage yard parts. Found a dealer that set part up with car computer system for thousands less. By the way, I installed the part myself. They get the bulk of my business now.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I do apologize for any inconvenience. It sounds like you wound up fixing it for much less. Blessings come in many different ways. I could not find any detail on this issue because of the alias. Please give me a call at 814-234-4886 at your earliest convenience to discuss further. Best Regards, Jack Galloway - General Manager
Two instances where they didn't honor sale pricing listed
Two instances where they didn't honor sale pricing listed online or TV. Last time, they gave a discount; however, only if we use their banks. I felt the whole time they were sneaky about how they were putting together deals. I don't recommend going there.
Two instances where they didn't honor sale pricing listed
Two instances where they didn't honor sale pricing listed online or TV. Last time, they gave a discount; however, only if we use their banks. I felt the whole time they were sneaky about how they were putting together deals. I don't recommend going there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for the review. Price transparency is the of upmost importance to us. We spend hours everyday to make sure we are the lowest price anywhere. We're sorry we did not meet your expectations in this process. This will be reviewed with the staff to make sure everyone understands our price transparency policy.
Friendly, experienced, knowledgeable.
Friendly, experienced, knowledgeable.. willing to work with customer.. fine facilities.. no pressure at all.. highly recommended
Friendly, experienced, knowledgeable.
Friendly, experienced, knowledgeable.. willing to work with customer.. fine facilities.. no pressure at all.. highly recommended
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
100 Stars!!!!
Luke Cimbala, Dan and Ed went above, and beyond to get me my dream car. Not only that, but they had it delivered right to my door. Three hours away. Five stars five stars five stars
100 Stars!!!!
Luke Cimbala, Dan and Ed went above, and beyond to get me my dream car. Not only that, but they had it delivered right to my door. Three hours away. Five stars five stars five stars
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Unfair sales policies, misleading advertising
I found this dealer on the Hyundai website and on Kelly's Blue Book. I was impressed that in February, they were not charging a "market adjustment" price add on, and the customer reviews were positive. I was all set on the car I wanted, an Ioniq 5 SEL AWD in Teal, which they had on the lot. I went through the process, filled out a quick form on KBB to have the dealer contact me. I was ready to buy, did not need a test drive, and wanted to lock in the price, and was willing to do so on the phone with a credit card. I was ready to drive the 200 miles if necessary to complete the transaction in person. I also let them know that I would not be trading in a vehicle, since Carvana had made me an offer I just couldn't match with any dealership. After a few unreturned phone calls and a couple of hang-ups, I finally got a sales "manager" on the phone who told me he would not sell the car to me. His reasons were the following - since I was not local he would not benefit from the service revenue, since I was paying cash, he would not benefit from the kickback from the financing company, and he was afraid that I would flip the car as soon as I bought it, given the tight market. I informed him that we were a retired couple and didn't need/want financing, and the notion that I would flip a car to someone who would not be able to take advantage of state and federal incentives being offered to original buyers just made no sense. Besides, even if I were to flip the car what business was it of his? Anyway, later that day, I visited a Hyundai dealer in College Park MD that wanted my money and was more than happy to sell me the car, so we bought it from them - without the nonsense. Very unfortunate experience. I've never had any salesperson flatly reject a $55K offer, with a cashier's check to back it up.
Unfair sales policies, misleading advertising
I found this dealer on the Hyundai website and on Kelly's Blue Book. I was impressed that in February, they were not charging a "market adjustment" price add on, and the customer reviews were positive. I was all set on the car I wanted, an Ioniq 5 SEL AWD in Teal, which they had on the lot. I went through the process, filled out a quick form on KBB to have the dealer contact me. I was ready to buy, did not need a test drive, and wanted to lock in the price, and was willing to do so on the phone with a credit card. I was ready to drive the 200 miles if necessary to complete the transaction in person. I also let them know that I would not be trading in a vehicle, since Carvana had made me an offer I just couldn't match with any dealership. After a few unreturned phone calls and a couple of hang-ups, I finally got a sales "manager" on the phone who told me he would not sell the car to me. His reasons were the following - since I was not local he would not benefit from the service revenue, since I was paying cash, he would not benefit from the kickback from the financing company, and he was afraid that I would flip the car as soon as I bought it, given the tight market. I informed him that we were a retired couple and didn't need/want financing, and the notion that I would flip a car to someone who would not be able to take advantage of state and federal incentives being offered to original buyers just made no sense. Besides, even if I were to flip the car what business was it of his? Anyway, later that day, I visited a Hyundai dealer in College Park MD that wanted my money and was more than happy to sell me the car, so we bought it from them - without the nonsense. Very unfortunate experience. I've never had any salesperson flatly reject a $55K offer, with a cashier's check to back it up.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Car Shopping
I came here knowing what I was looking for but not sure how I could make it work. Bob Kutz was super friendly and very patient through the entire process even while having to run back n forth to get answers to the 100 questions the entire time and I got to drive off with the exact car I wanted! Very happy with my experience.
Car Shopping
I came here knowing what I was looking for but not sure how I could make it work. Bob Kutz was super friendly and very patient through the entire process even while having to run back n forth to get answers to the 100 questions the entire time and I got to drive off with the exact car I wanted! Very happy with my experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are glad we could make this a smooth and easy process for your Sarah.
Great dealership. Shopping for a new Palisade and they...
Great dealership. Shopping for a new Palisade and they were actually hard to find locally. Took them a week but they found exactly the car we were looking for. Price was better than all the other dealers. Austin was great to work with and very responsive to questions about all the "high tech" features on this ride.
Great dealership. Shopping for a new Palisade and they...
Great dealership. Shopping for a new Palisade and they were actually hard to find locally. Took them a week but they found exactly the car we were looking for. Price was better than all the other dealers. Austin was great to work with and very responsive to questions about all the "high tech" features on this ride.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car