Autos Direct of Fredericksburg - Lafayette

If you’re looking for a used car, DO NOT deal with Autos Direct in Fredericksburg, Va. They’ll do nothing but rip you off. I made the mistake... of buying a car from them in June 2018. The salesman made A LOT of promises and has broken every one of them. Now I need to have my car worked on under the warranty that they supposedly sold me. The warranty company doesn’t have any information on me and the dealer won’t give me the contract number while I’m out of town. I started going round and round with the salesperson, who eventually called me a dumba-- and said that they weren't going to do anything.

Worse Experience Ever!! They Will Promise To Fix Things And Hurry Up And Finish Your Deal And Slide You To The Back Like They Never Met You... DO NOT BUY!!!!... Horrible Decision If You Do!!!

Super helpful. Pleasant staff Warren was wonderful to work with. I would recommend them for so Mhm eone looking for a used car, especially for a first... time buyer. They took my daughter's nerves away

Drove 2 hours to look at a vehicle. Decided to buy (salesmen very unprofessional in my book but I looked past that as I was interested in the vehicle.... Took the vehicle to my hometown in WV failed inspection. Called the safety commission. A VA trooper returned a call and asked me to take it to Winchester for an inspection. Failed for a couple of things there. A couple days after that, I was driving and all of a sudden the oil pressure drops, flashes warnings and says to turn off engine! I took it to a local garage and they say it needs a motor!! On top of that there are several other lights and warnings flashing. I have been calling and eventually they call back tonight and say they can do nothing. I am a single mother of two and driving my children around in a car that failed inspection that I just purchased!? How can they sell cars that do not pass inspection? And sell cars that break down a few days after selling??

Had a great experience buying my car at AUTOSDIRECT thanks to my awesome salesman, Gary Coleman. Gary was very nice and helpful. Would definitely buy another... car from them.

Let me start out by saying I was very skeptical about going to Autos Direct due to past experiences at other dealerships! But Eric and Chris F made my... experience a breeze.. I had a repo years ago and they still got me into my 2014 Chevy Cruze with very low payments! The whole experience was A+A+ -P

Sent multiple inquires through Cars.com and received generic response with no answers to questions. Dealership puts forth no effort to interact with customers... who are informed and educated. Prefer to prey on suckers. (no offense to those that bought there) Cars listed won't even pass VA State inspections. (as listed in CarFax reports)

My boyfriend and I needed a car and I read the reviews but didn’t let that stop us from coming. When we got their, Joe greeted us immediately and... did all that he could to make the process as fast as he could. The other staff seemed friendly but I highly recommend Joe because he got us into a 2015 Hyundai Elantra with low mileage and an excellent price! Thank you so much Autos Direct, we are definitely in love with our new car!!!!

Worst experience ever! Spoke to Gary over the phone and drove long distance to look at a specific truck. As soon as we arrived, it felt like a sticky... death trap. Gary wasn't up front and open about the process, he suddenly couldn't speak to us about the prices (even though he gave them out over the phone) and he hid that the truck I came to look at wasn't available. We sat for over an hour before being brought out to a junk truck that we didn't ask to see. Disappointed, it took another 20 minutes to leave because he wouldn't give my license back despite asking numerous times! We wasted our time and day, this employee made us feel disrespected by his actions and attitude. As soon as we left, our bank notified us of 7 hard credit runs! Unbelievable!

This place is absolutely dreadful at keeping in contact with potential customers. Sent in a request on a Dodge Ram 2500 and I got the generic email. I... replied and didn't hear anything, so I called, no answer. I sent in another request, got a generic email and someone finally told me the truck was going to the shop And would get in contact with me when it was out. I haven't heard a word and it has been well over a week, closer to 2. Absolutely horrible. Clearly they don't care much about their potential customers. I would stay away from this dealership. They don't seem professional at all.