Reviews
LIES!
LIES! LIES! LIES! DO NOTbeleive ANYTHING they tell you! They sell LEMONS!! They hide the negative reviews from their website! I have proof of ALL messages and emails from this sales rep stating the vehicle was great and had NO issues, but turns out it has MAJOR issues! More than 15 serious issues! I have already filed a complaint with the BBB and FTC. I'm trying to save others from getting scammed!
LIES!
LIES! LIES! LIES! DO NOTbeleive ANYTHING they tell you! They sell LEMONS!! They hide the negative reviews from their website! I have proof of ALL messages and emails from this sales rep stating the vehicle was great and had NO issues, but turns out it has MAJOR issues! More than 15 serious issues! I have already filed a complaint with the BBB and FTC. I'm trying to save others from getting scammed!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
At Autos Direct, we strive to provide exemplary service and uphold the highest standards of quality and reliability. Unfortunately, it’s clear that in this instance, we fell short of meeting your expectations—and for that, we are truly sorry. We are committed to making things right. Please don’t hesitate to contact us directly at 540.300.4540 or autosdirect@autosdirectva.com so we can better understand what happened and work toward a resolution. Your feedback is important to us, and we appreciate the opportunity to improve. Sincerely, Autos Direct
RUN as fast as you can from this scam of a dealership!
RUN as fast as you can from this scam of a dealership! They sold me a lemon and are now ignoring me! I have proof from a dealership of all the repairs/damage to this car! They FALSELY advertised it as being in great condition but it has no less than 15 problems, some major! They are hiding the "bad reviews" on their site so everyone thinks they are a solid dealership! I have already filed complaints with the BBB and FTC. Please buy from ANYWHERE but this xxxx dealership!!
RUN as fast as you can from this scam of a dealership!
RUN as fast as you can from this scam of a dealership! They sold me a lemon and are now ignoring me! I have proof from a dealership of all the repairs/damage to this car! They FALSELY advertised it as being in great condition but it has no less than 15 problems, some major! They are hiding the "bad reviews" on their site so everyone thinks they are a solid dealership! I have already filed complaints with the BBB and FTC. Please buy from ANYWHERE but this xxxx dealership!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Five-Star Review for Autos Direct of Fredericksburg,
Five-Star Review for Autos Direct of Fredericksburg, VA I recently purchased a vehicle from Autos Direct of Fredericksburg, and I can confidently say it was one of the best car-buying experiences I've ever had. From start to finish, Gary and his team demonstrated professionalism, clarity, and an unmatched level of customer care. Gary took the time to walk me through every step of the process with ease and transparency. What stood out most was his genuine approach to customer service—he made me feel like more than just a sale. I left not only with the exact vehicle I came for, but also with deep appreciation for how seamless and respectful the experience was. Even after the sale, Gary went above and beyond to assist with a small but important request related to my trade-in. His follow-through and attention to detail truly reflect the dealership’s values. If you’re looking for a trustworthy team, great vehicles, and exceptional service, I highly recommend Autos Direct Fredericksburg. Ask for Gary—you won’t be disappointed.
Five-Star Review for Autos Direct of Fredericksburg,
Five-Star Review for Autos Direct of Fredericksburg, VA I recently purchased a vehicle from Autos Direct of Fredericksburg, and I can confidently say it was one of the best car-buying experiences I've ever had. From start to finish, Gary and his team demonstrated professionalism, clarity, and an unmatched level of customer care. Gary took the time to walk me through every step of the process with ease and transparency. What stood out most was his genuine approach to customer service—he made me feel like more than just a sale. I left not only with the exact vehicle I came for, but also with deep appreciation for how seamless and respectful the experience was. Even after the sale, Gary went above and beyond to assist with a small but important request related to my trade-in. His follow-through and attention to detail truly reflect the dealership’s values. If you’re looking for a trustworthy team, great vehicles, and exceptional service, I highly recommend Autos Direct Fredericksburg. Ask for Gary—you won’t be disappointed.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Te ayudan a adquirir tu auto y hacer crédito un personal
Te ayudan a adquirir tu auto y hacer crédito un personal muy amable estoy muy agradecido y satisfecho con el carro que adquiri
Te ayudan a adquirir tu auto y hacer crédito un personal
Te ayudan a adquirir tu auto y hacer crédito un personal muy amable estoy muy agradecido y satisfecho con el carro que adquiri
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My experience with Autos Direct was very professional and
My experience with Autos Direct was very professional and fair trade. The advertised vehicle was exactly as described, I thank all involved and Alys for her professional help to make this transition very smooth. Have a great weekend.
My experience with Autos Direct was very professional and
My experience with Autos Direct was very professional and fair trade. The advertised vehicle was exactly as described, I thank all involved and Alys for her professional help to make this transition very smooth. Have a great weekend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I love my car!
I love my car! The staff was so nice and no haggling when I sold my truck to them. It took an hour to finish all the paperwork. I was even given cash to put in my pocket by the Supervisor. I recommend this dealership.
I love my car!
I love my car! The staff was so nice and no haggling when I sold my truck to them. It took an hour to finish all the paperwork. I was even given cash to put in my pocket by the Supervisor. I recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met your expectations. We're grateful for your support and look forward to serving you again in the future. If you ever need anything or have any questions, please don't hesitate to reach out.
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met your expectations. We're grateful for your support and look forward to serving you again in the future. If you ever need anything or have any questions, please don't hesitate to reach out.
They help me get into the car I needed.
They help me get into the car I needed. Autosdirect will put an auto directly in yo hands.
They help me get into the car I needed.
They help me get into the car I needed. Autosdirect will put an auto directly in yo hands.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met your expectations. We're grateful for your support and look forward to serving you again in the future. If you ever need anything or have any questions, please don't hesitate to reach out.
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met your expectations. We're grateful for your support and look forward to serving you again in the future. If you ever need anything or have any questions, please don't hesitate to reach out.
I went to this seller twice.
I went to this seller twice. The first time I was only spoken to by the dealership staff next door. This initially wasn't off putting as I spoke Spanish. Marilyn did not want to sell a car that day unless I was financing it with the dealership. Everytime I spoke to her about any other options her eyes glazed over and she proceeded to tell me she could run my credit for possible financing options. After leaving the first time I received a call from Autos Direct asking if I was interested. Gary was seemingly helpful and even got me a deal on the price. There were other possible buyers so he prompted me to give them my card information to hold the car. I agreed and scheduled to pick up the car the next day. I called them before heading an hour away to pick up the car to confirm it was still available. I called them at the bank 15 min before I got to the dealership to confirm the name for the check. It wasn't until I got in the dealership that Gary informed me that the car had already been sold 30 minutes before. Again this was after confirming multiple times and literal minutes before pulling up to the dealership that the car was still available, with a check written to Autos Direct AND gave them my card information to hold the car. I understand selling it to another buyer but to never say anything after constant communication is over the line. After my dad called and cussed them out a manager reached out saying I could get 1k off any car in the lot. While this was a nice try it doesn't erase the scummy and honestly cruel business practices. I would not recommend this dealership to anyone especially not Gary or Merylin. Long story short: if you're not trying to get scammed by their financing department don't bother
I went to this seller twice.
I went to this seller twice. The first time I was only spoken to by the dealership staff next door. This initially wasn't off putting as I spoke Spanish. Marilyn did not want to sell a car that day unless I was financing it with the dealership. Everytime I spoke to her about any other options her eyes glazed over and she proceeded to tell me she could run my credit for possible financing options. After leaving the first time I received a call from Autos Direct asking if I was interested. Gary was seemingly helpful and even got me a deal on the price. There were other possible buyers so he prompted me to give them my card information to hold the car. I agreed and scheduled to pick up the car the next day. I called them before heading an hour away to pick up the car to confirm it was still available. I called them at the bank 15 min before I got to the dealership to confirm the name for the check. It wasn't until I got in the dealership that Gary informed me that the car had already been sold 30 minutes before. Again this was after confirming multiple times and literal minutes before pulling up to the dealership that the car was still available, with a check written to Autos Direct AND gave them my card information to hold the car. I understand selling it to another buyer but to never say anything after constant communication is over the line. After my dad called and cussed them out a manager reached out saying I could get 1k off any car in the lot. While this was a nice try it doesn't erase the scummy and honestly cruel business practices. I would not recommend this dealership to anyone especially not Gary or Merylin. Long story short: if you're not trying to get scammed by their financing department don't bother
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
The best dealer in town, hands down!
The best dealer in town, hands down! Great customer service and honest sales team. I’m a customer for life!
The best dealer in town, hands down!
The best dealer in town, hands down! Great customer service and honest sales team. I’m a customer for life!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The staff here is very friendly and helpful… they
The staff here is very friendly and helpful… they understood what I was looking for and were fast to help with the whole processes. I definitely recommend Autos Direct.
The staff here is very friendly and helpful… they
The staff here is very friendly and helpful… they understood what I was looking for and were fast to help with the whole processes. I definitely recommend Autos Direct.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car