Spitzer Chevrolet Amherst

Drove all the way from Michigan to Purchase my Cruze from Spitzer chevrolet. They were not pushy and easy to deal with, would highly recommend them to everyone. Thanks To Mike Blackstock the sales Manager and Maya for the Great Deal !!

This was my first time purchasing a new car on my own. Everyone at Spitzer was very helpful and knowledgeable. I felt very welcomed but not pressured into buying anything right on the spot. I felt comfortable being there with their staff, especially Steve Donat. I will continue to purchase new cars from Spitzer and recommend this dealership to anyone in the future.

Maya and Mike made re-leasing a new vehicle so easy and hassle free!!! One stop shopping!! Plates and registration taken care of as well!!!

I went in for a car wash on one of my other cares because I have purchased 4 cars from Spitzer Chevy in Amherst Oh. Decided to trade in my lease for a 2016 Impala, left dealership on a Friday night with an already agreed on deal, including trade in amount for my 2014 Cruz, I was in a huge hurry Saturday morning, still waited for 2.5 hrs for the service department to tell me what was wrong with one of my other cars, so I hurried in the finance office with Tom, I left drove the car to c bus for my grand child's b day, read them finance papers at 1am when I returned home, immediately sent my sales guy a text asking can I return the 2016 Impala and get my Cruz back, he said its above his pay grade and to talk with Steve Donat the GM, I sent Steve an email he never responded to me, so I kept texting my sales person, he said Ron stop this, this is above my pay grade, and he told Guy on me, so Guy said text me with all your concerns, so I reviewed my concerns with Guy and he became the middle man, I got tired Guy saying let me check with Steve, so I decided to e mail Allison Spitzer to let her know Steve Donat lied to me about what he was giving me for my trade, and would not discuss this with me. I ask Steve Donat to please give me my Cruze back and take the 2016 Impala back, he ignored my e-mail, after e mailing Allison 2 times Steve finally got back with me, I went in to discuss with Steve my desire to get my old car back, he and Tom were both present because Steve wanted a witness, they said Ron your not getting your car back. I even said hey Tom and Steve maybe I miss understood on the trade in. Steve said all they could do was wet sand my 2016 Impala to get the multiple scratches out of it, I decided to take him up on his offer, I decided to let Steve think for a while with hopes that he would do the right thing and fix his Lie, because I was told when I left Friday night that I would only pay 2100 in negative equity for my Cruz, but was tricked into paying 4100 in negative equity, he never called or texted me so I decided to reach out to him and ask him to refund me $1k, he said NO. So I have remained upset with Amherst Spitzer Chevy, took my 2016 Impala in to get it wet sanded they kept my car for 3 days, when I got it back little to no wet sanding had happened to my car, I told Steve they failed and that I still have not received my other set of keys, steve said he would get right back with me on my other set of keys, he never got back with me, so I ask him about them again the next day, he blamed his team, still did not mention that I was lied to again on the wet sand and that it was not completed. So I ask him why he did not get back with me and not getting back with customers is a bad message to send customers who have bought 4 cars from you. This seem to bother Steve so he said this - I do challenge you Ron how you handle a customer tells your superior that you lied to them when you did not lie to them, and I said I bend over backwards to address their every need Steve. (Even if it bruises my Ego) These are customers that have bought my product for centuries, some $100 dollar purchases, and some $4mm to $10mm customers, they are all treated the same, and I don't lie to them and tell them I responded to an e mail, when I didn't really respond to it. And when they get the product I personably followup to insure that they are happy... But if they send me an e mail and say we still failed, I call them to see what I can do to help. I told you I got the car back the other day and the wet sand was not complete... And I still did not get the set of keys, you responded to the keys, but no attempt what so ever about the lack of a wet sand. Steve you are not customer focused, it is very clear to me all you really care about is the money side of the business, customers do not matter to you... I told Steve I would like to help him and he replied not a chance, and said he is done with this discussion, i fear now that Spitzer is retaliating against me because I called them out for taking advantage of me because I was in a hurry, and the knew it. They also told me I have to pay gap insure because the negative equity in the loan drove me negative on the Impala loan. Steve also lied to me about responding to an e mal and I even ask him to resend his response out of his sent mail, he never did.... 4 cars from this dealer in 2.5 years and they don't want to do anything to fix their error... This makes me wonder how many other customers are getting screwed by this dealer?????

The buying experience at Spitzer was fine, nice friendly people. However, when it came to service that is an entirely different story. My leased 2013 Malibu developed a bad front end shake at highway speeds. I took the car to service and was told it would cost $90 to do an evaluation, what does an engine diagnosis have to do with a front end shake? I told them to forget it the car was lease and I would just return it. I was then told they would rotate the tires and rebalance them for $40. This would be done before even test driving or looking at the vehicle. I was told that after the balance and rotation was completed I should drive it and if the shake was still there to bring it back and they would look further into it. I have my other Chevrolet scheduled for an appointment for a recall next week I will be cancelling this and taking it to another Chevrolet dealer. The lease is up in August and I will buy another Chevrolet but not from Spitzer.

My Certified truck did not get recognized by Chevy until Feb. 2016 even though it was purchased in the summer of 2015.This was do to the INCOMPETENCE OF THE SALES / SERVICE DEP. Spritzer offered me THERE WARRANTY NOT THE GMEPP WARRANTY, which is a HUGE DIFFERENCE !!!!!!!

Spitzer Amherst is always a great dealership to visit. Very friendly without being aggressive. Willing to work with you to get you the best payment/price. Spitzer is a no-haggle dealership so I felt confident that they were giving me the best price they could. I also appreciate the fact that when you walk into the Spitzer dealership they don't attack like vultures waiting for their last meal. This is my second Chevy Malibu, so obviously I am very happy with this car. I am also happy with their customer service and with their service department. I have bought cars from this dealership since 1985. HIGHLY RECOMMEND THIS DEALERSHIP!

everything went very well. I was treated very well and the deal was fair. No complaints at all.

Awesome experience. Came for an oil change and left with a great new deal!

Joe was amazing Thank you it was an easy and well explained process Spitzer Chevrolet Amherst is the only place to buy a car !!! Go see Joe Persico superior professional product sales person.