Preston Mazda

My current Mazda 3 was purchased here. I sent an email through cars.com stating that I was interested in a used car they had. Never heard from them.... Other dealerships I contacted through that website all emailed me back. Highly disappointed in Preston.

Shawn was so wondeful in assisting me through the whole buying process. The entire staff was exceptional. Thank you to Shawn, Bill, Jason, Kyle, and the... rest of the Preston Mazda staff! I love my new CX-5!

Great service from salesman. Salesman very curtious and not pushy.

My experience was so great...my salesman was knowledgeable and very nice...the finance manager was a hoot lol...I went there not expecting to leave with... a car but I did!! I will tell anyone who will listen about Preston Mazda.

Very happy with my purchase and love my new 2015. Will tell a friend.

I have purchased many cars from them and don't mind the drive from Pa. Service treats me well.

Very happy with buying and service. Would buy again.

Stopped for an oil change on wife's car and bought a new one.

I applied through RoadLoan and was qualified for a loan. Immediately, I was contacted by a Preston Mazda rep telling me they have “great news for me” and... they wanted me to come in immediately. Over the next 5 days I called a total of 6 times…stating I have no co-signer, no down payment, and not the greatest credit. I was still told to come in, that you guys deal with a lot of banks and could work something out for me that I would leave a happy customer…needless to say I left, but not very happy. The 1st person I spoke to over the phone was Elizabeth “Beth”, after I told her I had no down payment she was the 1st to say still come in we can work something out for you. Another person I spoke to over the phone was Brandon Russell (a sales manager) who also told me I had a great chance of getting out of there with no down payment and a new car. This was also the person who told me I would not be able to get a car because basically I had no co-signer, no down payment, and not the greatest credit (sound familiar)….which I made clear several times before I came in. I understand you can’t give everyone a car but if there’s a chance they may not be able to, tell them that before they drive an hour and a half and sit in the lobby for 3 hours. After being assured several times that you guys would be able to do something for me despite my current situation, I scheduled an appointment. I was sent an email confirming my appointment time. It was sent by Elizabeth Farrow, it told me to call if I was going to be early or late to call as “she dedicated a time slot for me” and to ask for her when I got there. Then I find out she is basically just a call center girl having nothing to do with sales!! If that’s the case then why is she advising my odds of getting a car and assuring me that you would be able to ensure I get a car with no down payment?!? That is poor customer service. The only person I spoke to showing any sort of empathy, compassion, or customer service was the poor guy that had me fill out all the paperwork. I also stated from the beginning that I did not want to trade in my current car. I knew it wouldn’t be worth much for starters. Also, my mother has recently learned she has the trait for Huntington's disease, she has no car. I figured I can’t give her her health but I can give her my car so she can get out of the house and enjoy life while she still has full use of her brain and body. However, the 2nd guy I spoke to (don’t remember his name because I spoke to several people during this awful process) stated that if I wanted a chance at a loan I needed to trade my car in…so I agreed to do that. Later I was told…by someone else entirely, that I still could not get a car despite trading mine in. How can you approve people for a loan…have them drive all the way there….sit for 3 hours…and then still deny them everything? Owning a successful business is all about networking (interacting with other people to exchange information and develop contacts, especially to further one's career). Basically people talk…and I guarantee no one will hear any good things from my mouth about Preston Mazda or any Preston dealership for that matter.

This dealership has restored my faith in humanity. I was treated with respect and most of all with kindness. They even gave me a ride from my home to get... my car today...and I live an hour away! Talk about going above and way beyond! It floored me! At 62, I am humbled. Fair price, great deal, excellent service and wonderful humanity. You don't witness that kind of integrity much anymore...Wow...their kindness to me spurred me to "pay it forward" with a joyful smile. It was by far, the best auto buying experience I had ever had. Thank you Preston Madza!