Allens Auto Sales

BEWARE BEWARE BEWARE!! I ONLY CHOSE ONE STAR BECAUSE IT DOES NOT LET YOU GIVE NONE- I stupidly did NOT read the previous reviews as he was a friend of my mother's ( a friendship that is now ruined due to lies and deception) and am definitely paying the price. On 2/9/24, I purchased a vehicle under the false premise that it had an additional warranty for up to 6 months or 7500 miles. Within 3 days of the purchase, the car suffered a significant mechanical failure where the engine died. This should have been protected by the warranty. However, Mr. Allen only purchases the "basic" warranty which we learned quickly which means there was cap on the amount paid out which was only $2200 which we could not even locate a replacement engine for that cost. During this debacle which has still not ended almost 5 months later and during the confrontation- Mr. Allen admitted to NEVER getting a car fax from ANY car he has EVER purchased from the auction let alone looking at one. When I had asked for the car fax during the purchase he did not have one but assured me it would be fine as I would be covered by the additional warranty which was a BLATANT LIE. I have since learned from the mechanic he used through the years that this has happened in the past multiple times and the mechanic even told him to get more than the basic warranty because ethically it is not ok to misrepresent. Fortunately, this mechanic was willing to try to help me as we could not find another one who was willing to work with the shady warranty company. Mr. Allen either fraudulently or negligently misrepresented the mechanical condition of the vehicle as well as knowingly sold the vehicle with a so called additional warranty to cover anything major which was a blatant LIE. Throughout the last 6 months, we still don't have a working vehicle. Mr. Allen did give back $500 when I begged him to please help us. I was even willing to just give back the car and have him just pay the loan and I would deal with the rest but he blatantly refused and continues to not take any responsibility. Mr. Allen also knew my financial circumstances and the fact that I am a single mother to three and clearly did not care. I am now in the process of pursuing legal action. Also check out Better Business Bureau. This dealer has done this with MANY. DO NOT USE THIS DEALERSHIP!!

Allen's is a good dealership. They are personnable, good to work with and sell excellent used vehicles. I came here on a recommendation and recommend them to others all the time.

Louisa VA buyer, highly recommend to other people!

excellent sale, i will be bak! great customer service and help!

I called from 3 1/2 hours away about a specific vehicle on the lot and asked VERY specific questions due to what I thought I could see in the pictures. Dealer was very kind on the phone and was happy and willing to discuss the vehicle and all the details I was concerned about. I finally decided to make the drive. I was VERY disappointed to find that when I pulled onto the lot, the vehicle had almost every issue I was concerned about over the phone yet I was told otherwise. I had cash in hand and was hoping to drive it home...But there was no way I could even make an offer with so many issues that were unknown. Sad we made the trip.

This seems to be a legit dealer with a decent selection of vehicles to choose from. Unfortunately, a little over a month ago I tried to contact them via email (several times) about a car I was interested in & they never replied. I would highly recommend calling them to confirm availability or if you're in the area just stop by.

visited these guys a couple of times. they truly are the example of a friendly family owned place where they treat people honestly, have very reasonable in house financing options and take care of their customers. i definitely recommend them for a good used vehicle

These people are so nice. Not stressful at all. Let me test drive three cars with no problems. Gave me an awesome price, and had everything ready for me when I finally picked one. Was in there the night before and then picked it up the very next morning. This place is very well put together. They got everything down pat. Loved the experience and the folks were so friendly. Overall LOVED IT!!!!!

thank for the rav4 nice car. nice people to deal with nice cars at good price.