Reviews
Brought a 2024 Santa Fe Caligraphy September 1st and
Brought a 2024 Santa Fe Caligraphy September 1st and reported to them the air bag plug in back was loose. They said they ordered it and it’s been almost two months and it still hasn’t been fixed. The receptionist in the service area is rude and not helpful at all. Our service guy is always out and never returns calls. I should of stayed with Gateway Hyundai.
Brought a 2024 Santa Fe Caligraphy September 1st and
Brought a 2024 Santa Fe Caligraphy September 1st and reported to them the air bag plug in back was loose. They said they ordered it and it’s been almost two months and it still hasn’t been fixed. The receptionist in the service area is rude and not helpful at all. Our service guy is always out and never returns calls. I should of stayed with Gateway Hyundai.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I purchased a 2024 Hyundai Santa Fe LTD.
I purchased a 2024 Hyundai Santa Fe LTD. on June 30. It was the exact vehicle I wanted. I was over the moon until the end of August when I noticed a clicking sound in the left front end. I took it to Pearson for recalls and brought this to their attention but they blew me off. One week later I took it back and they told me I needed a new transmission. Mind you I have only 2600 miles on my car and drove it for 2 months! At this point I'm trying to keep in touch with the service writer and manager but they have ghosted me. Zero communication from Pearson! They did give me a vehicle to drive because they wouldn't cover the cost of a rental that was comparable to my car. I do appreciate that but for heaven's sake, keep the communication open!! I will absolutely never return to Pearson after this ordeal is over! I have no confidence whatsoever in this dealership or brand anymore
I purchased a 2024 Hyundai Santa Fe LTD.
I purchased a 2024 Hyundai Santa Fe LTD. on June 30. It was the exact vehicle I wanted. I was over the moon until the end of August when I noticed a clicking sound in the left front end. I took it to Pearson for recalls and brought this to their attention but they blew me off. One week later I took it back and they told me I needed a new transmission. Mind you I have only 2600 miles on my car and drove it for 2 months! At this point I'm trying to keep in touch with the service writer and manager but they have ghosted me. Zero communication from Pearson! They did give me a vehicle to drive because they wouldn't cover the cost of a rental that was comparable to my car. I do appreciate that but for heaven's sake, keep the communication open!! I will absolutely never return to Pearson after this ordeal is over! I have no confidence whatsoever in this dealership or brand anymore
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I have purchased a few cars over the years from Pearson
I have purchased a few cars over the years from Pearson Hyundai, the last being a used Genesis, and the sales staff are knowledgeable and patient. In particular, Justin (sales rep) and Angela (finance) were awesome.
I have purchased a few cars over the years from Pearson
I have purchased a few cars over the years from Pearson Hyundai, the last being a used Genesis, and the sales staff are knowledgeable and patient. In particular, Justin (sales rep) and Angela (finance) were awesome.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Vincent, thank you for sharing your positive experience with us! We are thrilled to hear that Justin and Angela provided you with excellent service during your car purchase. We appreciate your loyalty and look forward to assisting you with any future automotive needs.
My husband and I came just to seek information and
My husband and I came just to seek information and decides to purchasing an Ionic 5 limited. Justin and Angela were very professional. We had an awesome car buying experience from start to finish. We highly recommend this dealership. Thanks again Justin and Angela. You guys rock!!
My husband and I came just to seek information and
My husband and I came just to seek information and decides to purchasing an Ionic 5 limited. Justin and Angela were very professional. We had an awesome car buying experience from start to finish. We highly recommend this dealership. Thanks again Justin and Angela. You guys rock!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Happy camper, we are thrilled to hear about your positive experience with Justin and Angela at our dealership. Thank you for recommending us and for choosing to purchase an Ionic 5 Limited with us. We strive to provide excellent service from start to finish, and we are delighted you had an awesome car buying experience.
If we had an opportunity to purchase again we definitely would. Thanks again.
They've had my Santa Fe for exactly 7 days, a week, and
They've had my Santa Fe for exactly 7 days, a week, and still haven't put it on the diagnostic machine after they said they would on the first day. Unacceptable and they definitely have no customer service! I will never take my SUV back. I'll pay Joe shmo to fix my car over them. How are y'all still in business? Next, to BBB I go.
They've had my Santa Fe for exactly 7 days, a week, and
They've had my Santa Fe for exactly 7 days, a week, and still haven't put it on the diagnostic machine after they said they would on the first day. Unacceptable and they definitely have no customer service! I will never take my SUV back. I'll pay Joe shmo to fix my car over them. How are y'all still in business? Next, to BBB I go.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're so sorry for any delays in your service. We try to provide accurate wait-time estimates, and we're so sorry that it is taking longer than we anticipated. We want you to know we hear your frustrations, and we're doing our best to provide updates as they become available. Sincerely, Melissa Best, Service Manager, MELISSABEST@pearsonhyundai.com
Contacted about paint defect was told they knew they had
Contacted about paint defect was told they knew they had a problem with the paint and would try to push claim thru as I am moving out of town. Almost 2 months later told they are only honoring those 3 yr or 36000 miles. The car has 65000 miles and the paint is falling off in huge pieces. Would never buy another hyundai as long as I live. They don't stand behind their vehicles. I called and left messages with the service department over the past 2 weeks and just found out they can't do anything to help. Totally worthless. Reached out to Corp and sent pics.
Contacted about paint defect was told they knew they had
Contacted about paint defect was told they knew they had a problem with the paint and would try to push claim thru as I am moving out of town. Almost 2 months later told they are only honoring those 3 yr or 36000 miles. The car has 65000 miles and the paint is falling off in huge pieces. Would never buy another hyundai as long as I live. They don't stand behind their vehicles. I called and left messages with the service department over the past 2 weeks and just found out they can't do anything to help. Totally worthless. Reached out to Corp and sent pics.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hyundai has obfuscated for 9 months to avoid replacing a
Hyundai has obfuscated for 9 months to avoid replacing a RECALLED 2015 Santa Fe engine. Pearson aided and abetted this shameful corporate behavior. My family member’s car has now been in the driveway for 9 months as it can’t be driven due to risk of fire (which Hyundai seems to not care an iota about).
Hyundai has obfuscated for 9 months to avoid replacing a
Hyundai has obfuscated for 9 months to avoid replacing a RECALLED 2015 Santa Fe engine. Pearson aided and abetted this shameful corporate behavior. My family member’s car has now been in the driveway for 9 months as it can’t be driven due to risk of fire (which Hyundai seems to not care an iota about).
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We truly empathize with your frustration, however our earliest email regarding these concerns are from November 27th of 23. It appears we asked for records needed for proof of proper maintenance starting in March – in order to get repair authorization through HMA warranty – and it wasn’t provided until Early December. Pearson as a franchise doesn’t get to make the defining decision on repairs unfortunately – and due to lack of records provided at that time– the claim was denied by HMA corporate. However, we are trying to assist you now that records have been submitted to us – and we hope the outcome will come out for you favorably. Sincerely, Melissa Best, Service Manager, MELISSABEST@pearsonhyundai.com
It is galling you are trying to use a Nov. 26th email as a starting point for communication. The service advisor, Jason, CHOSE to ignore multiple voicemails to him in late summer-early fall. The service manager, Melissa, CHOSE to ignore multiple voicemails to her in September-October. The service manager, Melissa, CHOSE to ignore the letter mailed to her Oct. 9th, the packet of which included additional service documents from outside of Hyundai. Your representation that “it appears we asked for records needed for proof of proper maintenance starting in March” is not acceptable. According to the service advisor back in March, the records needed were any records OUTSIDE of Hyundai dealerships. AND those were first sent to Melissa in October, not December. (Having been sent to Hyundai case management in August). It is fact that Hyundai corporate wasted our time from spring through summer. But it is also fact that Pearson refused to engage until late November, when Katrina (the case manager) finally got through to Melissa. And then, the delays in action continued, through December and January, interestingly until I posted on social media platforms on Jan. 20th. And now you are saying Pearson is powerless with respect to Hyundai corporate. Is that what you want Pearson customers to understand when they buy a car from you???
My 2013 Hyundai Veloster has been in their shop for 1
My 2013 Hyundai Veloster has been in their shop for 1 month, and the Transmission is still operating fault. Supervision and staff are playing games in proper communications. Terrible services.
My 2013 Hyundai Veloster has been in their shop for 1
My 2013 Hyundai Veloster has been in their shop for 1 month, and the Transmission is still operating fault. Supervision and staff are playing games in proper communications. Terrible services.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Clayton, we're so sorry for any delays in your service and the lapse in communication. We want our customers to feel well-informed during all aspects of their service, and we apologize that this was not the case. We hope to have the opportunity to work with you again in the future and provide you with excellent service. Sincerely, Melissa Best, Service Manager, MELISSABEST@pearsonhyundai.com
I bought 3 vehicles over 40k each one in a year an a half
I bought 3 vehicles over 40k each one in a year an a half . They did an oil change on my vehicle , over filled it . When I brought it back from the Subaru dealership they voided my warranty . They said it was a quart and a half over full and voided my warranty. I only have 30k miles . When I went to pearson and spoke with sales manager Rick or maybe it was Dick. He didn't want to hear it and told me to leave and then called the police on me . This place is nothing but crooks. I might need a motor and it will be over 14k to do . This place is so bad , I wanted to trade my tundra in for a newer 2022 that they had . I had to basically beg Ryan Grant to call me back . I waited 2 weeks and went and bought one somewhere else . If you want a car or service but it somewhere else because once you leave with that new vehicle your screwed after that . Beware !!!
I bought 3 vehicles over 40k each one in a year an a half
I bought 3 vehicles over 40k each one in a year an a half . They did an oil change on my vehicle , over filled it . When I brought it back from the Subaru dealership they voided my warranty . They said it was a quart and a half over full and voided my warranty. I only have 30k miles . When I went to pearson and spoke with sales manager Rick or maybe it was Dick. He didn't want to hear it and told me to leave and then called the police on me . This place is nothing but crooks. I might need a motor and it will be over 14k to do . This place is so bad , I wanted to trade my tundra in for a newer 2022 that they had . I had to basically beg Ryan Grant to call me back . I waited 2 weeks and went and bought one somewhere else . If you want a car or service but it somewhere else because once you leave with that new vehicle your screwed after that . Beware !!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We understand that you are unhappy with your visit. We have done everything in our power to attempt to resolve this matter, but unfair treatment towards our employees will not be tolerated. If you have further questions, you can contact us directly. Sincerely, James Mathews, General Manager, 804-276-0300, jamesmathews@pearsonhyundai.com
I was talking with the finance manager and sales manager was there and all I said was Ryan Grant sucks . I want to buy another vehicle and adter 3 vehicles in a year an a half he would called me back after calling several times and never did . You should know what your talking about before responding . Your sales person cost you a sale a car and your worried about me . Lol
after bringing car in for a supposedly recall on
after bringing car in for a supposedly recall on antitheft software upgrade, ( my hyundai santa fe did not need it because it was push button ignition) after waiting for 2 hours was told that spark plugs needed changing, engine air filter and cabin air filter needed to be replaced along with other items to a tune of approximately $1700.00 plus when leaving car would not lock so for 2 weeks riding around in unlocked car. They refused to fix it, and cost me $365.00 to have someone else fix it. Service person was very rude,and might as well called me a liar when I told him car was locking fine before I left car in their possession. Will not have this site do any repairs on my car again
after bringing car in for a supposedly recall on
after bringing car in for a supposedly recall on antitheft software upgrade, ( my hyundai santa fe did not need it because it was push button ignition) after waiting for 2 hours was told that spark plugs needed changing, engine air filter and cabin air filter needed to be replaced along with other items to a tune of approximately $1700.00 plus when leaving car would not lock so for 2 weeks riding around in unlocked car. They refused to fix it, and cost me $365.00 to have someone else fix it. Service person was very rude,and might as well called me a liar when I told him car was locking fine before I left car in their possession. Will not have this site do any repairs on my car again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are so sorry to hear that you were left unsatisfied with any aspect of your service. We want our customers to feel that their car is in good hands at our service center, and we apologize that this was not your experience. Please reach out to us when you can, so that we can hear more about your visit and help as best we can. Sincerely, Melissa Best, Service Manager, MELISSABEST@pearsonhyundai.com