Pearson Hyundai

We had a deal set, my financing was approved, the price was agreed to, I booked a flight to Richmond to get the car - and the General Manager sold the car from underneath me! DO NOT TRUST THIS DEALERSHIP!!! Very shady!

I was surprised and annoyed when a service "consultant" confronted me on what I had provided in a (supposedly anonymous) satisfaction survey. Even though this is by far the closest Hyundai dealership, I will not be returning and am reaching out to have my customer data deleted at this location, if that is possible.

If you enjoy **false promises, gaslighting sales reps, and finance managers who think professionalism is optional**, Pearson Hyundai is your place! We were lured in with a **\$2,500 rebate**—but only *if* we financed through Hyundai. Even though we had our own bank financing lined up, we were told, *"Oh no, you’ll get a rebate by mail!"* So we bit. Come to find out weeks later? That rebate **never existed**. Apparently, it was “already worked into the deal”—like magic! 🪄 (Explain how a future-based rebate gets baked into a past deal? I’ll wait.) And don’t worry, it gets better. When my daughter—who has a jaw-dropping 834 FICO score—followed up, the sales rep **suddenly got amnesia** and denied ever saying it. I guess good credit from a young Black woman short-circuited the whole department. The finance manager was no better: rude, dismissive, and told her to leave instead of answering questions. Then the cherry on top? My daughter overhears the staff **mocking her on her way out**. 🚩 Deceptive. 🚩 Disrespectful. 🚩 Possibly discriminatory. 🚩 Definitely disgusting. If you value honesty, dignity, and basic customer service, **run—don’t rebate—away from this place.** I’ve got receipts and recordings, and complaints are already filed with the DMV and Attorney General. Pearson Hyundai, this isn’t over.

Knowledgeable salesperson responded to my inquiry very quickly and set up the test drive I requested.

Brought a 2024 Santa Fe Caligraphy September 1st and reported to them the air bag plug in back was loose. They said they ordered it and it’s been almost two months and it still hasn’t been fixed. The receptionist in the service area is rude and not helpful at all. Our service guy is always out and never returns calls. I should of stayed with Gateway Hyundai.

I purchased a 2024 Hyundai Santa Fe LTD. on June 30. It was the exact vehicle I wanted. I was over the moon until the end of August when I noticed a clicking sound in the left front end. I took it to Pearson for recalls and brought this to their attention but they blew me off. One week later I took it back and they told me I needed a new transmission. Mind you I have only 2600 miles on my car and drove it for 2 months! At this point I'm trying to keep in touch with the service writer and manager but they have ghosted me. Zero communication from Pearson! They did give me a vehicle to drive because they wouldn't cover the cost of a rental that was comparable to my car. I do appreciate that but for heaven's sake, keep the communication open!! I will absolutely never return to Pearson after this ordeal is over! I have no confidence whatsoever in this dealership or brand anymore

I have purchased a few cars over the years from Pearson Hyundai, the last being a used Genesis, and the sales staff are knowledgeable and patient. In particular, Justin (sales rep) and Angela (finance) were awesome.

My husband and I came just to seek information and decides to purchasing an Ionic 5 limited. Justin and Angela were very professional. We had an awesome car buying experience from start to finish. We highly recommend this dealership. Thanks again Justin and Angela. You guys rock!!

They've had my Santa Fe for exactly 7 days, a week, and still haven't put it on the diagnostic machine after they said they would on the first day. Unacceptable and they definitely have no customer service! I will never take my SUV back. I'll pay Joe shmo to fix my car over them. How are y'all still in business? Next, to BBB I go.

Contacted about paint defect was told they knew they had a problem with the paint and would try to push claim thru as I am moving out of town. Almost 2 months later told they are only honoring those 3 yr or 36000 miles. The car has 65000 miles and the paint is falling off in huge pieces. Would never buy another hyundai as long as I live. They don't stand behind their vehicles. I called and left messages with the service department over the past 2 weeks and just found out they can't do anything to help. Totally worthless. Reached out to Corp and sent pics.