Pearson Hyundai

I worked with Sean to get my family a new car, and he was extremely perceptive, helpful, and went above and beyond many times during the transaction. Buying at a dealership can take a long time, but I always felt he was doing his best to move things along. The car we bought needed a repair and when it was done he dropped off the car at my work! Truly a great, hassle-free experience. Mike in the office was also very helpful.

UPDATE: The worst part of my saga. Finally can post after they finished repairs. YES, repairs. Turns out the tech broke my turn signal/light switch where the dashboard lights would turn off when you turned the lights on, they broke the steering column cover and tried to hide it from me (when you turn the wheel you could see it) and while driving the driver side lower heat vent fell between my feet. They had to order the cover part. They said around a month. After 1.5 months, I called. They had not ordered the part. 2 weeks later, after another phone call a week earlier, they had the part. They gave me a free detail which I got today and they did not wax the car. NEVER will they touch one of my Hyundai's and I have two.

DO NOT use this service department if you have a recall or a problem covered under warranty. In other words, a car where they don't receive any money in the shop. I scheduled an appt. last Friday at 11:45 AM. I was on time and the check-in guy asked me if I wanted to wait. I said no, please call when done. Around a couple of hours later, I received a call that in fact the warranty part was defective. I had watched YouTube videos on replacing this part and they had to have spent some time to get to it through the steering column. After refusing a laundry list of recommended repairs ( of course, it's a dealership), the guy said he would call when ready. Didn't hear anything on Friday and called the next day after the shop closed. Car was not ready. Finally received a call this morning. I was out of a car all weekend. As far as I'm concerned, they had a freebie car that was going to wait until they finished up jobs where money was involved. Bad business. UPDATE: The worst part of my saga. Finally can post after they finished repairs. YES, repairs. Turns out the tech broke my turn signal/light switch where the dashboard lights would turn off when you turned the lights on, they broke the steering column cover and tried to hide it from me (when you turn the wheel you could see it) and while driving the driver side lower heat vent fell between my feet. They had to order the cover part. They said around a month. After 1.5 months, I called. They had not ordered the part. 2 weeks later, after another phone call a week earlier, they had the part. They gave me a free detail which I got today and they did not wax the car. NEVER will they touch one of my Hyundai's and I have two.

DO NOT use this service department if you have a recall or a problem covered under warranty. In other words, a car where they don't receive any money in the shop. I scheduled an appt. last Friday at 11:45 AM. I was on time and the check-in guy asked me if I wanted to wait. I said no, please call when done. Around a couple of hours later, I received a call that in fact the warranty part was defective. I had watched YouTube videos on replacing this part and they had to have spent some time to get to it through the steering column. After refusing a laundry list of recommended repairs ( of course, it's a dealership), the guy said he would call when ready. Didn't hear anything on Friday and called the next day after the shop closed. Car was not ready. Finally received a call this morning. I was out of a car all weekend. As far as I'm concerned, they had a freebie car that was going to wait until they finished up jobs where money was involved. Bad business.

Just purchased a new Tucson and everyone was very helpful . Service rep, Justin was very thorough and knowledgeable: very helpful in setting up call center in the car, go over maintenance schedule, other services available. It was a team effort in this sale and everyone was a viral part. They were attentive and listened to what we wanted. Very pleased with Del, Ross, Justin and retired Tom.

I contacted Pearson Hyundai to inquire about pricing for a new 2019 Tucson for my mom. I spoke with the manager John Judy who was friendly, sincere, attentive, kind, welcoming, listened, and actually cared about my mom's needs. I explained the situation that I was trying to help my mom get the best price possible, and make the car buying process as painless as possible since she hadn't purchased a vehicle since 1974 (my dad always did). John and the entire staff was amazing and helpful. He was able to get my mom into a brand new Tucson under her budget, and a lower monthly payment she wanted to be at. He handled the test drive, all the paperwork, financing, and walked my mom through the entire process step by step with absolutely no pressure for her buy. I can not say enough good things about John and the entire Pearson Hyundai team. The facilities were first class, and will be returning early next year to purchase my next vehicle from them.

I contacted Pearson Hyundai to inquire about pricing for a new 2019 Tucson for my mom. I spoke with the manager John Judy who was friendly, sincere, attentive, kind, welcoming, listened, and actually cared about my mom's needs. I explained the situation that I was trying to help my mom get the best price possible, and make the car buying process as painless as possible since she hadn't purchased a vehicle since 1974 (my dad always did). John and the entire staff was amazing and helpful. He was able to get my mom into a brand new Tucson under her budget, and a lower monthly payment she wanted to be at. He handled the test drive, all the paperwork, financing, and walked my mom through the entire process step by step with absolutely no pressure for her buy. I can not say enough good things about John and the entire Pearson Hyundai team. The facilities were first class, and will be returning early next year to purchase my next vehicle from them.

Emailed on a used vehicle, then talked with salesman who was very helpful. Since I live out of state but going to be there in a couple of days manager refused to give me sales numbers between my trade and their car after a lot of communicating. I am a 25 year retired used car manager and this is very poor customer service. Will never recommend them to anyone or vist or communicate with them again.

I had the opportunity to meet Lori Kidd on September 5, 2019. She helped me find the right way to get the $50 gift certificate for test driving a new Hyundai. She went out of her way to walk me through the Hyundai America Web site to get the reward code and when I came to the Hyundai dealership on Midlothian Turnpike, she was there to walk me through the process to get the reward number registered so I could get the gift. I want to express my highest compliments to Lori and congratulate Pearson Hyundai for having such a great, informed, and competent person on staff. I can't say enough nice things about Lori, or the Pear5son Hyundai dealership. You guys make a great team. If I need a new car and buy if from Pearson, it will be because you have employees like Lori there. Joel Rothenberg

Took the car in on May 2, 2019, so that they could try and repair the trim (second attempt). They were supposed to repair the driver side. Well, the drive side is not repaired and they tried to fix the passenger side, which was not noticeable before (which is why I did not know to put it in the agreement in the first place), but is now almost as bad as the driver side. I only noticed the passenger side because there was tape on it. I pointed this out to Ross, a very nice and polite sales manager. He got me to the service manager Brian, who was also nice and polite. While I was showing the trim to the service manager I also noticed a nice gash in the paint of my sliding door that had not been there. Brian asked me to bring the car back and said they would fix the trim and the gash. I will say this is not their service department fault because I was told that someone else does their trim repairs.