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Billion Auto - Hyundai of Iowa City

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (186 reviews)
Visit Billion Auto - Hyundai of Iowa City
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–5:30pm
Tuesday 8:00am–8:00pm 7:00am–5:30pm
Wednesday 8:00am–8:00pm 7:00am–5:30pm
Thursday 8:00am–8:00pm 7:00am–5:30pm
Friday 8:00am–6:00pm 7:00am–5:30pm
Saturday 8:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
New (888) 439-9539 (888) 439-9539
Used (888) 439-9850 (888) 439-9850
Service (888) 439-9851 (888) 439-9851

Inventory

See all 205 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2017.
Billion Automotive has over 7000 new and pre-owned vehicles for you to choose from. We hope this vehicle fits your needs or if you'd like to shop around find more quality vehicles online at Billionauto.com.

Service center

Phone number (888) 439-9851

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
8:00am–1:00pm
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (186 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Billion Auto - Hyundai of Iowa City from DealerRater.

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Dishonesty

Dishonest is the best way I can describe this dealership. I recently purchased a brand new car and was told It was required by Kia to purchase their Val pro and film pro warranty. It’s warranty included wrapping your car. After I got my car back from the wrap it looked horrible and I said I wanted it removed and a refund and the general manager stated he would remove the wrap void the warranty and refused a refund. After calling Kia they assured me none of their optional products are required. Guess I’ll have to be taking this one to court.

Dishonesty

Dishonest is the best way I can describe this dealership. I recently purchased a brand new car and was told It was required by Kia to purchase their Val pro and film pro warranty. It’s warranty included wrapping your car. After I got my car back from the wrap it looked horrible and I said I wanted it removed and a refund and the general manager stated he would remove the wrap void the warranty and refused a refund. After calling Kia they assured me none of their optional products are required. Guess I’ll have to be taking this one to court.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Tracy, We apologize with regards to your experience with us, and we have been trying to get this resolved for you. Please give us a call ASAP, we always want to provide outstanding value, as well as a happy experience with us!

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I was at this store to drop off my car, a hyunday, as it

I was at this store to drop off my car, a hyunday, as it had a problem. Initially we were told that we would have to wait 40 to 50 minutes for a procedure that needed to be done. I waited an entire afternoon, more than 2 hours waiting. With 5 minutes left for the store to close, the clerk informed us that our car would not be ready that day. And therein lies the problem. I live almost 2 hours from Iowa City and I found the way I was treated extremely disrespectful. They work on it every day. Could it be that employees have no idea of ​​their own work time? Could it be that with at least 30 minutes to go before the end of the day, I couldn't have been notified so that I had time to know where I could go and what I could do to get back to my city? With only 5 minutes to go I was warned and while I was thinking about what I could do, all the drivers who could take me somewhere to facilitate my transfer left. It seemed to me that this was all thought out because it was Friday and everyone wanted to go home soon. The point is that the service in this regard was extremely disrespectful. Of all the places I've lived in the world, this store was definitely one of the places I've been disrespected the most. After that, we had to turn around and bother a friend from our city so he could pick us up, because we couldn't rent the car because of the unavailability at the rental company we knew. I would like to record it here so that the store has more empathy with the customers, because if the employees are tired of a hard work week, so are we customers. It's not easy to ask permission from work, drive almost 2 hours and not be informed in advance of what would happen to my car. There was no prior conversation informing me that the car could be at the store all weekend or trying to solve a problem they created themselves. I hope I never need the service of this store again. And I hope you treat your customers better so they don't go through what I went through.

I was at this store to drop off my car, a hyunday, as it

I was at this store to drop off my car, a hyunday, as it had a problem. Initially we were told that we would have to wait 40 to 50 minutes for a procedure that needed to be done. I waited an entire afternoon, more than 2 hours waiting. With 5 minutes left for the store to close, the clerk informed us that our car would not be ready that day. And therein lies the problem. I live almost 2 hours from Iowa City and I found the way I was treated extremely disrespectful. They work on it every day. Could it be that employees have no idea of ​​their own work time? Could it be that with at least 30 minutes to go before the end of the day, I couldn't have been notified so that I had time to know where I could go and what I could do to get back to my city? With only 5 minutes to go I was warned and while I was thinking about what I could do, all the drivers who could take me somewhere to facilitate my transfer left. It seemed to me that this was all thought out because it was Friday and everyone wanted to go home soon. The point is that the service in this regard was extremely disrespectful. Of all the places I've lived in the world, this store was definitely one of the places I've been disrespected the most. After that, we had to turn around and bother a friend from our city so he could pick us up, because we couldn't rent the car because of the unavailability at the rental company we knew. I would like to record it here so that the store has more empathy with the customers, because if the employees are tired of a hard work week, so are we customers. It's not easy to ask permission from work, drive almost 2 hours and not be informed in advance of what would happen to my car. There was no prior conversation informing me that the car could be at the store all weekend or trying to solve a problem they created themselves. I hope I never need the service of this store again. And I hope you treat your customers better so they don't go through what I went through.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Renata, We apologize that your service work wasn't done on time, and we should have known that late in the day on Friday for a big project, we would rather not deal with a time constraint. Unfortunately when doing a repair, there are times when an easy job becomes complicate and the repair was not going to be able to be completed on time. We are sorry about the frustration, our business is all about making sure the repair is done correctly, we ran out of time, and apologize for the inconvenience.

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Great customer service!

I’m able to get appointments at the desired time. They keep track of what service is due and let me know. Service is completed promptly and everyone is very courteous! Bill is great!

Great customer service!

I’m able to get appointments at the desired time. They keep track of what service is due and let me know. Service is completed promptly and everyone is very courteous! Bill is great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Outstanding service, as usual!

Can’t say enough about Bill and the service staff, they know their business and treat you as if you are the most valuable customer they have.

Outstanding service, as usual!

Can’t say enough about Bill and the service staff, they know their business and treat you as if you are the most valuable customer they have.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Oil change, and shift qwerk

The shift qwerk still exists but we are on top of it. Will be doing some follow up soon. The vehicle was completely checked. Done

Oil change, and shift qwerk

The shift qwerk still exists but we are on top of it. Will be doing some follow up soon. The vehicle was completely checked. Done

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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highly recommend

The employees in the service department are professional, courteous and efficient. The waiting area has a tv, comfy seating, complimentary snacks and beverages along with free WiFi and a play area for the kids. All in all a very pleasant experience.

highly recommend

The employees in the service department are professional, courteous and efficient. The waiting area has a tv, comfy seating, complimentary snacks and beverages along with free WiFi and a play area for the kids. All in all a very pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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Patch tire

I had a so leak in a tire, called first thing on a Monday and they said they were really busy - BUT would work me in!!! Billion Hyundai in Iowa City has always gone above and beyond in helping us - especially Bill Schaefer in the service department!

Patch tire

I had a so leak in a tire, called first thing on a Monday and they said they were really busy - BUT would work me in!!! Billion Hyundai in Iowa City has always gone above and beyond in helping us - especially Bill Schaefer in the service department!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Oil change

The service for my oil change on my Elantra was outstanding! Bill Scharf was very professional and polite. My car was ready in about 30 minutes including a wash. A quick and easy appointment for me. I will definitely keep going back to Billion Hyundai for any services I will need in the future. Grant McFadin

Oil change

The service for my oil change on my Elantra was outstanding! Bill Scharf was very professional and polite. My car was ready in about 30 minutes including a wash. A quick and easy appointment for me. I will definitely keep going back to Billion Hyundai for any services I will need in the future. Grant McFadin

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Great service from Alondra Solis

We were impressed and pleased with the customer service we had with Alondra. She was great and did a amazing job and like to interact with others like her. She may have been with the company a short time, she understands how to treat customers.

Great service from Alondra Solis

We were impressed and pleased with the customer service we had with Alondra. She was great and did a amazing job and like to interact with others like her. She may have been with the company a short time, she understands how to treat customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Excellent

Needed tire check and it was done immediately and super friendly service. Always timely and helpful whether short term or long term fix will return

Excellent

Needed tire check and it was done immediately and super friendly service. Always timely and helpful whether short term or long term fix will return

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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