Reviews
Took 23 civic with 15,000 miles in for a new wheel
Took 23 civic with 15,000 miles in for a new wheel bearing. Waited almost 3 hours. Got in the car and left. Car still making the same noise. Immediately took it back. They looked at it and said they mistakenly replaced the wrong side. Scheduled another appt for 10 days later. Took car in again. Had work done. Left and car still making noise PLUS a new noise of scraping metal on the side they replaced. Now it’s been 3 weeks and two visits. Taking back for a third time in the morning! Pissed is an understatement. I have zero confidence in this place.
Took 23 civic with 15,000 miles in for a new wheel
Took 23 civic with 15,000 miles in for a new wheel bearing. Waited almost 3 hours. Got in the car and left. Car still making the same noise. Immediately took it back. They looked at it and said they mistakenly replaced the wrong side. Scheduled another appt for 10 days later. Took car in again. Had work done. Left and car still making noise PLUS a new noise of scraping metal on the side they replaced. Now it’s been 3 weeks and two visits. Taking back for a third time in the morning! Pissed is an understatement. I have zero confidence in this place.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Misty, thank you for bringing this to our attention. We sincerely apologize for the ongoing issues with your Civic and the inconvenience this has caused. We’re speaking with management to ensure this is handled properly and to prevent this from happening again. Please contact (812) 477-6201 if you have any questions.
Got the car back after 4 service attempts. October 16, Oct 28, Nov 7, Nov 8. Still not resolved. I filed a claim with NCDS.
D Patrick replaced two wheel bearing, two tires, and did an alignment. Took car to a different Honda service and they said it’s the REAR wheel bearing! This is now 6 different days I’ve had to spend my time dealing with a brand new car. Won’t buy another Honda because they can’t provide service work!
They are always great!
They are always great! The only complaint is they are hard to get into for a service. I always liked getting oil change coupons in my email. I don’t get those anymore.
They are always great!
They are always great! The only complaint is they are hard to get into for a service. I always liked getting oil change coupons in my email. I don’t get those anymore.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving a review! We're sorry to hear about the difficulty in getting service scheduled. We appreciate your business and hope to serve you again in the future!
Went there to look at a new Honda Accord and was
Went there to look at a new Honda Accord and was surprised of the selection they had. Purchased an accord that I wanted . Great service.
Went there to look at a new Honda Accord and was
Went there to look at a new Honda Accord and was surprised of the selection they had. Purchased an accord that I wanted . Great service.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave a review! We’re thrilled to hear that our selection and service exceeded your expectations! Enjoy your new Honda Accord!
No pressure but good service.
No pressure but good service. About to get to amount we were comfortable paying with
No pressure but good service.
No pressure but good service. About to get to amount we were comfortable paying with
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We're glad our team could help you find your perfect car and price!
Friendly staff, fast service, complete inspection.
Friendly staff, fast service, complete inspection. Service like this makes you feel confident you made to right choice when you purchased your Honda.
Friendly staff, fast service, complete inspection.
Friendly staff, fast service, complete inspection. Service like this makes you feel confident you made to right choice when you purchased your Honda.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tom, thank you for the wonderful feedback! We're glad our service department has left a positive impact on you and is one of the reasons you keep coming back! We appreciate your trust in us and look forward to continuing to provide you with top-notch service!
Will and the sales team stayed late to get me into my new
Will and the sales team stayed late to get me into my new HR-V at the price point I was looking for.
Will and the sales team stayed late to get me into my new
Will and the sales team stayed late to get me into my new HR-V at the price point I was looking for.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're thrilled to hear that Will and the sales team went above and beyond to help you find your new HR-V at the right price! Enjoy your new car!
This is my third new Honda purchase from this dealership.
This is my third new Honda purchase from this dealership. I would be lying if I said that I didn't miss Jack but I was more than happy with the way Mark Son conducted the sale. Whenever we decide to purchase another Honda I will be sure to look Mark up. The service department has always treated us as good as the sales department and we will continue using their services in the future.
This is my third new Honda purchase from this dealership.
This is my third new Honda purchase from this dealership. I would be lying if I said that I didn't miss Jack but I was more than happy with the way Mark Son conducted the sale. Whenever we decide to purchase another Honda I will be sure to look Mark up. The service department has always treated us as good as the sales department and we will continue using their services in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your loyalty and for sharing your experience! We’re glad to hear that Mark provided excellent service during your purchase, and we appreciate your kind words about our service department! We look forward to assisting you with your future Honda purchases!
Connor Hammond was amazing to work with and a true
Connor Hammond was amazing to work with and a true professional. We appreciate his friendly disposition and helpful suggestions to keep our vehicle in excellent condition. Thank you Connor!
Connor Hammond was amazing to work with and a true
Connor Hammond was amazing to work with and a true professional. We appreciate his friendly disposition and helpful suggestions to keep our vehicle in excellent condition. Thank you Connor!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review and for giving Connor a great shoutout! We're glad he was able to give you helpful suggestions on how to keep your car in good condition!
We have purchased two vehicles from DPatrick Honda.
We have purchased two vehicles from DPatrick Honda. In addition to having them serviced there. Always provided excellent service for our vehicles.
We have purchased two vehicles from DPatrick Honda.
We have purchased two vehicles from DPatrick Honda. In addition to having them serviced there. Always provided excellent service for our vehicles.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave a review! We're thrilled to hear that both your vehicle purchases and service experiences with D-Patrick Honda have been excellent!
Always good service and friendly staff.
Always good service and friendly staff. Waiting room has coffee, water and free popcorn. There is a large TV to watch, so time seems to fly by.
Always good service and friendly staff.
Always good service and friendly staff. Waiting room has coffee, water and free popcorn. There is a large TV to watch, so time seems to fly by.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Patrick, thank you for the review! We're happy to hear you enjoyed your visit and our amenities as well!
Your welcome!