Puente Hills Chrysler Dodge Jeep Ram

I've been searching and shopping online! So far it's been an enjoyable experience

Worse customer service. I can't believe how I was spoken to by the service department guys. He even went as far as to say come pick up the car we already got your $145.00 for nothing. Definitely the worse experience.

ust leaving the dealers service department, after a horrid customer service experience with Bernie. I set an appointment two weeks earlier for service today. Once again, there was no record of the appoint being set. Which is an issue because I purposely took the morning off work to bring my vehicle in. My cars navigation system was having sporadic issues but luckily this morning was one of those days during the issue. I purposely took a video of the issue and left the car on for Bernie to see what the issue was. He refused to look at the issue, saying that he didn't want to look at the issue even to document or to explain to the technician. I asked why wouldn't he want to look and understand the issue and he said to call Dodge or take the vehicle elsewhere... okay. Luckily, my wife is in the market for a Jeep. Thanks Bernie, I can cross your dealership off my list. That will absolutely help me in the long run.

Purchaced a 2015 dodge dart , they helped make the processing quick and understandible

Due to a fuel pump malfunction, we were stranded on the side of the road til the service dept promptly sent their shuttle "Ken"(?) out to get us. He loaded two wheelchairs and took us home while AAA took our conversion van to their facility. Considering we didn't purchase our van from this particular dealership (we had to buy a conversion van with a ramp), we recieved excellent service. I dealt with Buster Torres from beginning to end...friendly and courteous while keeping us informed of progress acting in a professional manner. Because of my disability, I had no way to pick up my van without having wheelchair access. The service manager, Gerard, brought my car to my home. The company and employees went out of their way to make this as stress-free as possible. In appreciation, Linda Younts and Louise Bischoff

First of, I walked in knowing I was upside down on my current lease and would have to make up the difference. When I identified the Durango that I was interested in leasing, the sales person (a 19yr old) was very nice and helpful... but then Jose, comes over and was introduced as the Sales Manager. Looking up his info on their website, he is also a sales person.. Jose was very rude and acted like was there at his pleasure and I should be thankful that he was giving me the time of day. Jose came back to me after a few min stating that he was unable to get the pay off for my car. I was the one that had to get on the phone and get the exact payoff.. this is supposed to be a professional establishment and was unable to figure out how to get a payoff for a trade-in?? I then had to track Jose down and wait for him to honor me with his attention to give him the payoff that he should have been able to get. He then makes me wait 20 min, before he comes back to me with the most ridiculous offer on my car that I had ever heard. I am used to car dealerships trying to low ball me.. but this was just laughable.... I had never been treated so poorly at a car dealer like this before.. They just lost my business, I will be getting the same car at a different dealer...

I was shopping for the Chrysler 300 motown edition and happen to find it at this dealership. What really took me over the edge to buy was the customer service provided by josh and youseph they did an amazing job and im grateful to have been serviced by them.

I just purchased a new 2013 Chrysler 200 S from Puente Hills Chrysler/Jeep/Dodge. Not only is the car AMAZING! ( I love it) but I was so pleased with the customer service I received from them. Kelson Hutchinson was very knowledgeable and I very patient with me as I choose the right car for me. He also went out of his way to provide me with the best financing option available. Matt in the finance department, well very funny and had an upbeat personality. I was very satisfied with the overall experience and would definitely recommend this dealership, especially the Salesman Kelson to my family and friends.

Fast and easy buying experience. We found our Jeep Rubicon online, contacted the dealer, completed an application online, and placed a deposit on the vehicle. When we arrived the following week, the paperwork was ready to process, the Jeep was clean and ready to go. Mario Sanchez did an excellent job in showing us the features of the vehicle and getting us ready for the long drive home. No hassle transaction. We love our new Jeep!

I recently bought an 2008 Toyota Camry at this dealer and was not satisfied with the purchase. I found a lot of things wrong with the car, the rmps have a constant fluctuation, the front right tire hits some part of the car whenever I make a turn, and the back right tire has what sounds like a bump on the tire when I drive it I can hear it. They also had told me that their are no returns but on the contract it stated differently but by the time I realized it, it was too late. I do not recommend this dealer, I would expect getting a lemon like this at small dealers but didn't think it would be as likely here.