Audi Wilsonville

My family and I happen to be a road trip from Bellevue,WA to Lego.Land in California and at the same time in the market to get a new car. Between all make... and brands we decided to get a Q7. The deal Eric gave us was much better than our deal in Bellevue. We took the unit in our way back to bellevue. We had to drive 200 miles from the dealership to home, and I can simply say it worth it. Some minor issue we noticed in the way home, and it was easily taken care of by Eric. I would really recommend the dealership and specifically Eric to all my friends and I think I already know where I am going to get my next car from :)

During our buying process, which was initially lovely, we were told by one of the sales associates (who recently shifted to a finance position) that the... manager doesn't care about reviews so I doubt what I have to share will change anything. My purpose is to serve as a warning to potential customers. We shopped for a car for awhile, and during our final visit we learned of a car that fit our specifications. We were initially told the car had not cleared inspection or been detailed. Later we were told it had passed inspections (although given the remainder of our experience I don't place much stock in that claim & we are planning an independent checkup). We purchased the car with knowledge it would be detailed when we brought it back in a few days. We discussed ordering a few extras (mud mats, cargo cover, & window tinting), all to be taken care of during detailing. I recognize it is naive to pay before detailing, but we had been talking with this dealership across several months and felt there was a level of trust. We did not finance through the dealership, so the only odd thing that arose as we were signing papers was the financial associate's repeated reference to having "his girls" take care of scheduling, filing, and suchnot. It was sexist, to be sure, but I assumed it was also because he was feeling a little heady about his recent promotion. It was not a battle worth fighting at that point in the deal, but if this will bother you, be advised. We left, later scheduling the car to be detailed when they had an available appointment. When picking up the car after the detail on Sat morning, we immediately noticed that instead of the plush, black mats that were in the car when we purchased it (and drove it all week), there were now grey, used mats which we were informed were the original mats. Despite our hesitancy, we left with the grey mats, but after further consideration we called the dealership and spoke with a service rep who noted she would pass on the concern. This was Sat before noon, and we expected a call back later that day based on the service associate's reassurances. No call back, and as the service department is closed on Sundays, we called back again Monday morning and spoke with a service rec who stated he would follow up with the detailer. He phoned an hour or so later and left a message stating there was no knowledge of black mats, that he had a sales listing with photos of grey mats, and maybe the mats were black on the undersdie (?!?). We phoned the sales associate, told him the issue and was reassured he would resolve it, and call back later that morning. At 3 pm we phoned the service rep as well as the sales rep; no answer so left messages. Frankly, at some point the silly mats are not that big of a cost & they will get will get worn over time anyway. The fact that multiple people at this dealership insinuated we were misremembering, or worse dishonest, and also engaged in poor customer service took priority. I called and forcefully asked to speak to the manager. The manager told me he had photos from the service department showing the mats in the back of the car (so?). He became much more willing to discuss my concerns only after I told him we would come directly to the show room to resolve this on a Satuday afternoon if phone calls would not suffice. Also, he turned on a dime, without losing a beat, when I sternly told him I had taken photos of the car after purchase to show family. Suddenly, "new mats" were ordered (why not just the ones that had already been in the car?). We did not receive an apology, just excuses (sorry for the "confusion," but... language). In fact, the sales rep who did not call my partner back when he indicated he would followed-up promptly with a call about how "that escalated quickly" and "accusations."

Scott was a great salesman--knowledgeable, able to help me figure out the right car, and at the critical time, came through with a competitive price to... close the deal. Here's hoping the rest of car ownership is as positive.

WE WOULD NEVER RECOMMEND PURCHASING A CAR FROM AUDI WILSONVILLE FROM A DISTANCE !! Two weeks ago we bought a used luxury car from them for cash, flew 700... miles to buy it, only to discover the condition was not as represented. When we asked about the scrapes that were not disclosed, the sales person shrugged and said what did we expect, it was a used car. We were obviously disappointed , but by then it would have been extremely expensive to walk away. Then when we arrived home we discovered some SAFETY parts missing from our car. We called four times to try to resolve this problem and they have refused

WE WOULD NEVER RECOMMEND PURCHASING A CAR FROM AUDI WILSONVILLE FROM A DISTANCE !! Two weeks ago we bought a used luxury car from them for cash, flew 700... miles to buy it, only to discover the condition was not as represented. When we asked about the scrapes that were not disclosed, the sales person shrugged and said what did we expect, it was a used car. We were obviously disappointed , but by then it would have been extremely expensive to walk away. Then when we arrived home we discovered some SAFETY parts missing from our car. We called four times to try to resolve this problem and they have refused

Scott Bowman has helped with two new Audi's, and both experiences were painless! Scott steered me into the right vehicle(s) at the right price without... any haggling! I will work with Scott again when the time comes. Thank you Scott!

I would love to take the time to give thanks to Jacob (Jake) who always takes wonderful care of me and my car when I need to come in for a car service.... He is professional and respectful and I couldn???t ask for anything more from him! I would highly recommend wilsonville Audi!

Edward Swift was attentive and professional. He demonstrated concern for the two issues I presented. As this was only an oil change and inspection, there... isn't much to relay. Having access to a new Audi service loaner was a pleasant bonus. As was having my vehicle returned shiny clean and vacuumed. In summary, I felt pampered by the Audi Wilsonville service department and I would recommend them to any Audi owner.

Very efficient and professional service department. This was my first time at the Audi Willsonville service dept., and I found the staff very friendly... and helpful.

Staff was friendly and very welcoming. Service was timely both dropping off, servicing and picking up with paperwork. Lease is coming up, purchased last... time at different dealership but considering going here for next Audi