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Audi wilsonville has the most helpful service team in the pacific north west. I have been coming for years and they never fall short of expectations.
Overall this was the easiest car buying experience I have had. Very helpful salesperson. Beginning to end took about 90 minutes. Great cookies too!!!... Thanks
Scott was a great salesman--knowledgeable, able to help me figure out the right car, and at the critical time, came through with a competitive price to... close the deal. Here's hoping the rest of car ownership is as positive.
During our buying process, which was initially lovely, we were told by one of the sales associates (who recently shifted to a finance position) that the... manager doesn't care about reviews so I doubt what I have to share will change anything. My purpose is to serve as a warning to potential customers. We shopped for a car for awhile, and during our final visit we learned of a car that fit our specifications. We were initially told the car had not cleared inspection or been detailed. Later we were told it had passed inspections (although given the remainder of our experience I don't place much stock in that claim & we are planning an independent checkup). We purchased the car with knowledge it would be detailed when we brought it back in a few days. We discussed ordering a few extras (mud mats, cargo cover, & window tinting), all to be taken care of during detailing. I recognize it is naive to pay before detailing, but we had been talking with this dealership across several months and felt there was a level of trust. We did not finance through the dealership, so the only odd thing that arose as we were signing papers was the financial associate's repeated reference to having "his girls" take care of scheduling, filing, and suchnot. It was sexist, to be sure, but I assumed it was also because he was feeling a little heady about his recent promotion. It was not a battle worth fighting at that point in the deal, but if this will bother you, be advised. We left, later scheduling the car to be detailed when they had an available appointment. When picking up the car after the detail on Sat morning, we immediately noticed that instead of the plush, black mats that were in the car when we purchased it (and drove it all week), there were now grey, used mats which we were informed were the original mats. Despite our hesitancy, we left with the grey mats, but after further consideration we called the dealership and spoke with a service rep who noted she would pass on the concern. This was Sat before noon, and we expected a call back later that day based on the service associate's reassurances. No call back, and as the service department is closed on Sundays, we called back again Monday morning and spoke with a service rec who stated he would follow up with the detailer. He phoned an hour or so later and left a message stating there was no knowledge of black mats, that he had a sales listing with photos of grey mats, and maybe the mats were black on the undersdie (?!?). We phoned the sales associate, told him the issue and was reassured he would resolve it, and call back later that morning. At 3 pm we phoned the service rep as well as the sales rep; no answer so left messages. Frankly, at some point the silly mats are not that big of a cost & they will get will get worn over time anyway. The fact that multiple people at this dealership insinuated we were misremembering, or worse dishonest, and also engaged in poor customer service took priority. I called and forcefully asked to speak to the manager. The manager told me he had photos from the service department showing the mats in the back of the car (so?). He became much more willing to discuss my concerns only after I told him we would come directly to the show room to resolve this on a Satuday afternoon if phone calls would not suffice. Also, he turned on a dime, without losing a beat, when I sternly told him I had taken photos of the car after purchase to show family. Suddenly, "new mats" were ordered (why not just the ones that had already been in the car?). We did not receive an apology, just excuses (sorry for the "confusion," but... language). In fact, the sales rep who did not call my partner back when he indicated he would followed-up promptly with a call about how "that escalated quickly" and "accusations."
WE WOULD NEVER RECOMMEND PURCHASING A CAR FROM AUDI WILSONVILLE FROM A DISTANCE !! Two weeks ago we bought a used luxury car from them for cash, flew 700... miles to buy it, only to discover the condition was not as represented. When we asked about the scrapes that were not disclosed, the sales person shrugged and said what did we expect, it was a used car. We were obviously disappointed , but by then it would have been extremely expensive to walk away. Then when we arrived home we discovered some SAFETY parts missing from our car. We called four times to try to resolve this problem and they have refused
Salesman Josh handled my internet/telephone inquiry & purchase efficiently, politely and quickly. Negotiating a final 'best price' was not a drawn-out... 'game'... but a straightforward agreement. Salesman Anton handled my pick-up/delivery with relaxed hospitality, attentiveness and efficiency. Finance Manager Jacob handled all the 'all-cash' paperwork with ease, efficiency and was patient in explaining the advantages/disadvantages of the extended warranty option. No pressure. I got a great car, a great price, great service. Hopefully others will be treated similarly.
We were in the market for an S6. Scott was knowledgeable and helped us out a great deal..However there unwillingness to budge even slightly on the price... made me buy the car somewhere else.. All the best Audi of Wilsonville
During a recent snow storm my wife's car was hit by a power line that snapped and the car was declared a total loss! My wife wanted another SUV and after... some hurried research we knew we wanted an Audi Q5. The folks at the dealership were very pleasant and helpful. We undertook at least 4 test drives spread over a couple of visits debating the various configurations. At no time did we feel pressured or hurried. Kudos!