Rob Green Buick GMC

3.6 out of 5 3.6

Reviews

3.6 out of 5 3.6
31 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 2.0 out of 5
    June 3, 2019

    I have had this vehicle in numerous times for transmission issues and have seen no improvement. There have been many diagnostic tests that I have not gotten... any results from. The Sales Manager, service advisor and salesman have all left the facility that I purchased from. The vehicle continues to have the same problems. I am on my 4th customer care representative from GM and she does not return calls either. Very poor service on both accounts. The last time the vehicle was in for repair they service advisor indicated it would be 1-2 hours and they ended keeping my vehicle for 1 1/2 days with no vehicle to drive. I feel like I am getting the run around from this dealership and am not satisfied with them or the vehicle at this time. If this is not resolved by August we will be taking the next steps regarding Lemon Laws.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    March 14, 2019

    Shawn went the extra mile to make sure that the pickup I was looking for was right got me. Great salesman would recommend Shawn to any one looking to purchase... a car

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new purchase! Thank you for taking the time to write about your experience with Shawn at Rob Green Buick GMC. Your glowing rev...iew is a reflection of our dedication to going the extra mile to please our guests. We are so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Best regards, Rob Green Buick GMC Team

  • April 11, 2017

    Everyone is always nice, and friendly. The waiting area is always clean, coffee is great. Visiting with Randy when he has a minute is just a bonus.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate your marvelous feedback, Peggy. It is our commitment to ensuring quality customer care by providing comfortable and relaxing facilities ...as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Kind regards, The Rob Green Buick GMC Team

  • 5.0 out of 5
    November 23, 2018

    They got me in and out quickly and found some issues which require another visit with no cost to me.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the positive feedback! We want to provide all of our customers with quick and efficient service, and we're thrilled to hear that you fee...l you had such a wonderful experience with our entire team. We can't wait to see you again! Best regards, Rob Green Buick GMC Team

  • 1.0 out of 5
    June 18, 2018

    On the 8th of June (Tent Sale) my wife and I bought a 2016 Ford Explorer Limited with about 22,000 miles at the Rob Green Dealership in Twin Falls. What... a fiasco it was. We very quickly selected the vehicle we wanted. It took another 3 hours to finalize the transaction. We have excellent credit so it was not on us. We waited and waited. My wife encouraged us to leave. Our salesman was a marine veteran and the delay was not on him as the deal had been signed off. In respect to his military service (I am retired from the army) I stayed. Finally we got out of there and before we got 5 miles down the the road the low fuel warning came on. We fueled up and made it home. We got home and discovered that the back seat carpet was oil stained beyond cleaning. Absolute oil and grit embedded in the carpet. We had not noticed as we did not get in the back but the salesman had 3 or 4 times. The next morning the dealership called and said we had to sign another paper. So a 24 mile round trip was made. When we were there I approached the sales manager and voiced my concern about the fuel and the carpet. He said he would fuel it up and have the carpet detailed. I told him it was beyond detail and he said that was all he could do. The Explorer tank was full so he said stop anytime and he would fill it. We stopped a week later and an employee put in 5 gallons of fuel. And remember our round trip to sign another paper. I lost it! He added more fuel. And I apologized to guy because he was just doing as he was told. Buying a tank full of fuel is not going to hurt us. But the way we were treated after a $38,000 purchase is terrible. They have not emailed or called to see how the car is or to determine our satisfaction. Other than the ruined carpet we are happy with the Explorer so it's not the Explorer it's the dealership. But I am the one that stopped at the lot and signed on the dotted line. So I am also responsible. Simple - If you have to shop at Rob Green Buick Gmc Twin Falls,DON'T

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 2, 2017

    We love Rob Green and all the staff!! We always have a great experience and great service!! Never a complaint. They are always going above and beyond!!... Would highly recommend them!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 22, 2017

    Always a great experience at Rob Green Buick. Even though I Have a GM dealer in my home town in Nevada, I choose to drive 150 miles to this dealer. My... needs are always met and the staff is wonderful, makes you feel like family. Thank You!!!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    August 16, 2017

    I have always trusted the techs to repair my son's vehicle, they do a great job and the staff is always so helpful and friendly.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    March 31, 2017

    Very professional well trained staff. Great value quality products.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 11, 2016

    Always treated with respect and get great service! They make me feel like a valued customer when they know my name when I walk in to drop my Acadia off... for service!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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