They sold a broken car to me with a savage title and l return it but they didn't give money back to me so l have to donate the car..$6000
I purchased a 2007 Cadillac SRX from Mr. Rivers at Adel Motors 4711 Auth Pl Suitland, MD 20746. Mr. Rivers assured me that this vehicle ONLY needed $600... worth of repairs (Rear Differential Bushing) and if I were willing to take care of the repairs he would give me a great deal on the price and a 30 day warranty on engine and transmission. I purchased the vehicle and had the discussed problem repaired. However, the problem still existed after repairs were done. My $600 repairs turned out to be actually problems with the Transmission ($3,000 to rebuild) Drive Shaft and CV Axle ($1700 to replace) which came to a total of $4700 in repairs. I contacted Mr. Rivers about the issues and warranty information. He stated that I was given a good deal on the vehicle and therefore he didn't add in the warranty. He also suggested I try to sale it at an auction and as far as monetary support on the repairs, there was nothing he was willing to do. I have not had this vehicle for 30 days as today. That is bad business practices and poor customer service. I give Mr. Rivers and Adel Motors Negative 5 STARS!!
My salesman, BRUCE, was of tremendous help in showing me all the details of the car, making me feel comfortable, and making the paperwork so much easier... than I had anticipated it would be! I will certainly recommend him and your dealership to my friends and family,Thank you for such an exciting and positive experience! Sincerely,
Buying a car here was the best decision I've made in a long time! Customer service was beyond amazing and the manager was so helpful and very honorable.... Hope to do more buissness in the future!