Reviews
Great customer service. Matthew in the service department gave me excellent service. I drive 3 hours for the great customer service and I will continue to have Lou Bachrodt service my car.
Great customer service. Matthew in the service department gave me excellent service. I drive 3 hours for the great customer service and I will continue to have Lou Bachrodt service my car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience. We're glad our service met your expectations despite the drive. Lou Bachrodt Chevrolet - Coconut Creek appreciates your loyalty.
It was a great experience, they really work to help me get what I was looking for.
It was a great experience, they really work to help me get what I was looking for.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
What a pleasure to hear you enjoyed the experience securing your used Hyundai Santa Fe. It’s rewarding to know our team could help you find exactly what you wanted. Congratulations on your new SUV and enjoy every drive.
Buyers beware review the buyer’s order carefully before signing anything at this dealership. The truck we purchased was advertised online at one price, but the final paperwork shows a higher price and none of the discounts discussed during the sales process were not applied. Everything is shown briefly on a computer screen and you are rushed into signing electronically, which makes it difficult to fully review the numbers. Finances manager which scrolls to the bottom of each page for you to sign without showing the details. Within 10 minutes of leaving the lot, the tire pressure light came on and three of the four TPMS sensors stopped working, an issue that was not present during the test drive. I emailed the dealership immediately and a week later still have no response. Even though we were told we had 3 months to reach out if we had issues. Was going to trade in my car for a Tahoe here but changed my mind. The final paperwork also included nearly $2,000 in “maintenance” fees, bringing the total to almost $6,000 above the advertised price. Very disappointing experience with both pricing transparency and post-sale support. Sales and finance manger have Zero integrity at this dealer.
Buyers beware review the buyer’s order carefully before signing anything at this dealership. The truck we purchased was advertised online at one price, but the final paperwork shows a higher price and none of the discounts discussed during the sales process were not applied. Everything is shown briefly on a computer screen and you are rushed into signing electronically, which makes it difficult to fully review the numbers. Finances manager which scrolls to the bottom of each page for you to sign without showing the details. Within 10 minutes of leaving the lot, the tire pressure light came on and three of the four TPMS sensors stopped working, an issue that was not present during the test drive. I emailed the dealership immediately and a week later still have no response. Even though we were told we had 3 months to reach out if we had issues. Was going to trade in my car for a Tahoe here but changed my mind. The final paperwork also included nearly $2,000 in “maintenance” fees, bringing the total to almost $6,000 above the advertised price. Very disappointing experience with both pricing transparency and post-sale support. Sales and finance manger have Zero integrity at this dealer.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We're sorry to hear about your experience, Elizabeth, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Lincoln always takes good care of us when we get our vehicle serviced. He listens to our requests and helps us with coupon savings.
Lincoln always takes good care of us when we get our vehicle serviced. He listens to our requests and helps us with coupon savings.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Our team is glad to assist with your vehicle service and savings. Thank you for choosing Lou Bachrodt Chevrolet - Coconut Creek. We appreciate your feedback.
Will was great. Helped me find the perfect car with a great deal. Smith was courteous and so was the manager on duty. Quick transaction overall.
Will was great. Helped me find the perfect car with a great deal. Smith was courteous and so was the manager on duty. Quick transaction overall.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're glad our team could assist you in finding the right car and provide a smooth experience at Lou Bachrodt Chevrolet - Coconut Creek. Thank you for sharing your positive feedback.
Neil was great at finding exactly what I was looking for in my new car. The financing was quick and easy. I'm thrilled. Second car I've bought from them and I highly recommend Lou Bachrodt Chevrolet.
Neil was great at finding exactly what I was looking for in my new car. The financing was quick and easy. I'm thrilled. Second car I've bought from them and I highly recommend Lou Bachrodt Chevrolet.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for returning to us for your second Chevrolet Trailblazer purchase. We’re glad Neil helped you find the right vehicle and that the financing process was smooth. We appreciate your recommendation and look forward to assisting you again.
It was a pleasure to do business with them. Accommodates me well, everyone is very professional and helpful.
It was a pleasure to do business with them. Accommodates me well, everyone is very professional and helpful.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Lou Bachrodt Chevrolet Coconut Creek are glad to have you as a customer.
Getting my car serviced is such a pleasure with Brandon. He always makes everything easy to understand and takes great care of me.
Getting my car serviced is such a pleasure with Brandon. He always makes everything easy to understand and takes great care of me.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lou Bachrodt Chevrolet Coconut Creek!
I would say it was the best car purchase in my recent history. The staffing was outstanding. The knowledge was very impressive. And over all the best experience I’ve had with buying a new car!!!!
I would say it was the best car purchase in my recent history. The staffing was outstanding. The knowledge was very impressive. And over all the best experience I’ve had with buying a new car!!!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Lou Bachrodt Chevrolet Coconut Creek are glad to have you as a customer.
lou bachrodt chevrolet in coconut creek provides absolutely great service! 10 out of 10 reccomend!
lou bachrodt chevrolet in coconut creek provides absolutely great service! 10 out of 10 reccomend!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lou Bachrodt Chevrolet Coconut Creek.