Lou Bachrodt Mazda

Reviews

4.6 out of 5 4.6
72 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 3.0 out of 5
    October 13, 2018

    My original sales person was very nice. The young man took me on two abbreviate test drives. As most car dealerships they try to overcharge you for the... vehicle. They also try to pressure the buyer into buying every warranty under the sun. My biggest complaint is when I dropped my car off for window tinting, somebody drove my car 5 miles and put a noticeable scratch on the drivers side door. That is not acceptable.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    David, Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to imp...rove.

  • 1.0 out of 5
    October 9, 2018

    Car buying experience was better than expected. No qualms with service, particularly, for the 1st svc of an oil change, rotation and a car wash. It... takes only one disrespectful act to tarnish the whole experience. I received one transponder at purchase. I could not persuade myself to pay $175 for a transponder, $25 for the key inside the transponder, and $115 to program the transponder to this dealer. I purchased the transponder and key, manufacturer specified, from another source for $47. The dealer offered a discount to program it and then switched the key and said they couldn't do it. Told me that a notch in the key, the bogus key, would not fit the machine to cut it and that it would then not allow the computer to program the transponder. If that sounds stupid, it did to me too. When I said that this black key in my grey transponder wasn't the right key and that isn't how I presented it, I was blown off with... "we didn't change i"....now whatever confidence I had, has been pulverized and I'd caution anyone in working with Lou Bachrodt's parts dept and the service writers and the service manager, too. I will not return. If they didn't want to do it, could have simply said so. Instead, offering a discounted rate to destroy my trust and swindle my transponder's key is underhanded and mean!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Annette, Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to i...mprove. We appreciate your business and if you would further like to discuss this, please feel free to reach out to me. Judy Perry 954-247-5245

  • 5.0 out of 5
    October 8, 2018

    The General Manager (Kent), and Thais Geronimo (Salesperson) were extremely helpful in finding the perfect Mazda 3 at a great price. They made the entire... experience very pleasurable, and stress free. I would definitely recommend them to my friends whenever buying a Mazda.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Steven, Thank you very much for purchasing your new Mazda with us. We appreciate your business! Also, thank you for taking the time to review our staf...f, Kent and Thais! We are very happy they are on our team!

  • 5.0 out of 5
    September 22, 2018

    We always leave as very satisfied customers! Excellent and efficient service. Fiendly staff; I must say that Peter in the Service Department is awesome.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Dorothy, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Mazda - Coconut Creek and we are happy you... had such a good experience with Peter, we are so glad to have him our team! We appreciate you and your business.

  • 4.0 out of 5
    September 6, 2018

    although the facility did not have a record of the online reservation I had made, they accommodated me and completed my regular servicing in a timely manner.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    September 3, 2018

    I made an appointment to get my car serviced, I was greeted and taken on time. My car was ready within the time I was told.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    August 27, 2018

    i had arranged to buy a used car for my daughter and went along for a test drive , all was well until the price , i was quoted $3500 out the door but ended... up paying $4000 because of dealer fees etc., i was also supposed to get 30 days warranty , which i had seen on the internet and printed a copy to bring to the dealership , they conveniently took the printed sheet and i never saw it again , so i had to buy the car with no warranty as is, first problem i saw was as we were driving out , there were no lights or brake lights, bearing in mind that this was to be my 17 year old daughters car , i was a little disappointed ,but i had bulbs at home so wasn't completely upset. a week later and my daughter drove her friend to a birthday party and broke down en route, we had the car towed to my house , another $300 out of pocket, verdict is that the timing belt snapped , for the dealer to repair it its around $1500 , luckily i can fix it myself but i am very angry at lou bachrodt for selling me a car for my 17 year old daughter that is in such poor condition, i would not and will never go back ,

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Anthony, We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not ...a positive one. Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you would further like to discuss this, please feel free to reach out to us.

  • 5.0 out of 5
    August 24, 2018

    Service Provider provided excellent customer service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Orlia, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Mazda - Coconut Creek and we are happy you h...ad such a good experience! Once again thank you for your business and for taking the time to complete this survey.

  • 5.0 out of 5
    August 20, 2018

    Excellent service. "Page" was very friendly, and explained my car's needs. Repairs were made in a timely manner.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Gale, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Mazda- Coconut Creek and we are happy you had... such a good experience with Page! We are glad he is on our team too! Once again thank you for your business and for taking the time to complete this survey.

  • 5.0 out of 5
    August 18, 2018

    It was a very positive experience. All the staff I encountered were professional, helpful and could not be nicer. Very pleased!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Edward! Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet - Coconut Creek and we are happy ...you had such a good experience with us! Once again thank you for your business and for taking the time to complete this survey.

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