Hatchett Buick GMC

Idme is not fun Travis was very knowledgeable and kind . I will be calling him soon to buy a truck for my son. He even called just to make sure I made it back to texas safe. I felt very cared for from everyone there! Christine Lerback FNP

Travis McCray did a great job from the initial visit all the way through the final delivery. Travis was knowledgeable about the GMC vehicles and very detailed. We were frequently kept updated on the delivery status. When the Vehicle arrived Travis spent a lot of time going through the vehicle showing us how to work all the different options. We felt very comfortable driving our new GMC off the lot. thanks Travis McCray and Hatchett GMC.

By far the worst service department in the state of Kansas . If you’re looking for a dishonest and incompetent service center Hatchette Buick GMC is the place for you . They will lie , scam and rip you off, then not respond when you reach out to management . I would highly recommend taking your vehicles elsewhere

Fantastic service experience! I was in and out in 45 minutes. They were ready for me when I arrived, knew exactly who I was and immediately took my vehicle back. It didn't sit and wait. Then I spent 45 minutes in a very nice, comfortable and clean waiting area with huge TV and great selection of complimentary drinks.

My first service was on Hatchett GMC of Wichita. Staff were very professional, genuinely interested in what I had to say, and was very much on task to get things done.

Hatchett Buick GMC has the worst service department in the state of Kansas. If you’re looking to have your vehicle serviced at a place that will do nothing but lie to your face and not follow through with ANYTHING they promise then this is the place for you! EVERY TIME I have my vehicle serviced or repaired here it is a nightmare. They hook their claws into you when you purchase a vehicle with them and have to service it through them to “maintain the warranty“, which is not true, just more lies from them. They will take 3 hours for a simple oil change, even when it’s a scheduled appointment with an estimate wait time of 30-45 min. Part of the warranty is that they are to provide a rental vehicle when it’s being repaired and they have weaseled out of doing so on multiple occasions by promising the vehicle back the next day then lying and dragging it out for weeks past the promised date. Good luck trying to get reimbursement for the rental fees you incurred while Hatchett holds your vehicle hostage because that too is a loosing battle. They lied to my face for 6 weeks and held my vehicle hostage while “parts were on order “then admitting they didn’t have a qualified tech on staff to do the repairs so my vehicle just sat with no production Instead of letting me go to a repair shop that is actually capable of doing the work. They allowed me to be without a vehicle and only covered a small portion or the rental fee. They also took 6 months to replace a touch screen. First they said the screen was on back order and they would call me when it arrived. I called my service rep multiple times with no reply within the first 3 months then gave up on them. I then contacted their parts department when my screen completely crashed (6 months after they “ordered“ the replacement) to see if it had arrived and was told it did “months ago“, but since my service rep never did anything with it when it arrived they sent it back (at least their parts department is honest and not a bunch of liars). I then had to call the store manager just to get a reply. Since it was returned they had to “reorder it“, but I had done research and found the screen was not a back ordered part and low and behold it arrived within a week. They installed the new unit and it still has issues, showing they have no clue what they’re doing there. You can leave your service rep voicemails and text multiple times and never get a single reply for weeks or even months in some cases. Don’t bother trying to reach out to service manager “Eric“ as he won’t return voicemails either. You can call the service desk and explain that you have reached out multiple times to the service rep with no response and all they do is forward you to their voicemail again. Today was the last straw as I had to drop my truck off for another repair (because of their warranty) and yet again, I dropped it off at 7:30am as scheduled and was told I was first on line and would receive text updates and a call by 3pm. Once again didn’t hear a word or see a single text so I called around 4 and yet again no answer or call back. I got dropped off just before they closed at 6 to avoid them holding my truck hostage for the weekend and was greeted very rudely by my service rep “Matt” who then stated “let me see what’s going on with your truck”. He returned with my vehicle handed me the keys and walked away. Didn’t say a word or explain what the diagnosis was. I had also asked for a tire rotation and replacement of two air sensors that they also failed to complete. I then asked “Matt“ for his supervisor and was told “he’s not here“. So basically my vehicle spent the entire day from open to close and didn’t get a single thing done to it. Don’t bother trying to speak to upper management as they don’t care about their customers or if you’re having issues. The only thing this dealership has correct is the name Hatchett as they have butchered my return business and referrals.

I appreciate the timeliness, quality of work, and professionalism from the Hatchett GMC Service department. The facilities for waiting is very Customer comfort focused. The service on my truck completed in the time I had expected.

Hatchett will tell you one excuse, "warranty" company will tell you another story. Neither one can be trusted! Service is filled with incompetence on the highest level. Management is nonexistent. Typical dealership, full of lies, no transparency! WARRANTY DOES NOT EXIST! THIRD PARTY OVERSEAS OPPERATION WHERE ENGLISH IS A THIRD LANGUAGE!!!

Hatchett Buick GMC has the worst service department in the state of Kansas. If you’re looking to have your vehicle serviced at a place that will do nothing but lie to your face and not follow through with ANYTHING they promise then this is the place for you! EVERY TIME I have my vehicle serviced or repaired here it is a nightmare. They hook their claws into you when you purchase a vehicle with them and have to service it through them to “maintain the warranty“, which is not true, just more lies from them. They will take 3 hours for a simple oil change, even when it’s a scheduled appointment with an estimate wait time of 30-45 min. Part of the warranty is that they are to provide a rental vehicle when it’s being repaired and they have weaseled out of doing so on multiple occasions by promising the vehicle back the next day then lying and dragging it out for weeks past the promised date. Good luck trying to get reimbursement for the rental fees you incurred while Hatchett holds your vehicle hostage because that too is a loosing battle. They lied to my face for 6 weeks and held my vehicle hostage while “parts were on order “then admitting they didn’t have a qualified tech on staff to do the repairs so my vehicle just sat with no production Instead of letting me go to a repair shop that is actually capable of doing the work. They allowed me to be without a vehicle and only covered a small portion or the rental fee. They also took 6 months to replace a touch screen. First they said the screen was on back order and they would call me when it arrived. I called my service rep multiple times with no reply within the first 3 months then gave up on them. I then contacted their parts department when my screen completely crashed (6 months after they “ordered“ the replacement) to see if it had arrived and was told it did “months ago“, but since my service rep never did anything with it when it arrived they sent it back (at least their parts department is honest and not a bunch of liars). I then had to call the store manager just to get a reply. Since it was returned they had to “reorder it“, but I had done research and found the screen was not a back ordered part and low and behold it arrived within a week. They installed the new unit and it still has issues, showing they have no clue what they’re doing there. You can leave your service rep voicemails and text multiple times and never get a single reply for weeks or even months in some cases. Don’t bother trying to reach out to service manager “Eric“ as he won’t return voicemails either. You can call the service desk and explain that you have reached out multiple times to the service rep with no response and all they do is forward you to their voicemail again. Today was the last straw as I had to drop my truck off for another repair (because of their warranty) and yet again, I dropped it off at 7:30am as scheduled and was told I was first on line and would receive text updates and a call by 3pm. Once again didn’t hear a word or see a single text so I called around 4 and yet again no answer or call back. I got dropped off just before they closed at 6 to avoid them holding my truck hostage for the weekend and was greeted very rudely by my service rep “Matt” who then stated “let me see what’s going on with your truck”. He returned with my vehicle handed me the keys and walked away. Didn’t say a word or explain what the diagnosis was. I had also asked for a tire rotation and replacement of two air sensors that they also failed to complete. I then asked “Matt“ for his supervisor and was told “he’s not here“. So basically my vehicle spent the entire day from open to close and didn’t get a single thing done to it. Don’t bother trying to speak to upper management as they don’t care about their customers or if you’re having issues. The only thing this dealership has correct is the name Hatchett as they have butchered my return business and referrals.

Hatchett Buick GMC has the worst service department in the state of Kansas. If you’re looking to have your vehicle serviced at a place that will do nothing but lie to your face and not follow through with ANYTHING they promise then this is the place for you! EVERY TIME I have my vehicle serviced or repaired here it is a nightmare. They hook their claws into you when you purchase a vehicle with them and have to service it through them to “maintain the warranty“, which is not true, just more lies from them. They will take 3 hours for a simple oil change, even when it’s a scheduled appointment with an estimate wait time of 30-45 min. Part of the warranty is that they are to provide a rental vehicle when it’s being repaired and they have weaseled out of doing so on multiple occasions by promising the vehicle back the next day then lying and dragging it out for weeks past the promised date. Good luck trying to get reimbursement for the rental fees you incurred while Hatchett holds your vehicle hostage because that too is a loosing battle. They lied to my face for 6 weeks and held my vehicle hostage while “parts were on order “then admitting they didn’t have a qualified tech on staff to do the repairs so my vehicle just sat with no production Instead of letting me go to a repair shop that is actually capable of doing the work. They allowed me to be without a vehicle and only covered a small portion or the rental fee. They also took 6 months to replace a touch screen. First they said the screen was on back order and they would call me when it arrived. I called my service rep multiple times with no reply within the first 3 months then gave up on them. I then contacted their parts department when my screen completely crashed (6 months after they “ordered“ the replacement) to see if it had arrived and was told it did “months ago“, but since my service rep never did anything with it when it arrived they sent it back (at least their parts department is honest and not a bunch of liars). I then had to call the store manager just to get a reply. Since it was returned they had to “reorder it“, but I had done research and found the screen was not a back ordered part and low and behold it arrived within a week. They installed the new unit and it still has issues, showing they have no clue what they’re doing there. You can leave your service rep voicemails and text multiple times and never get a single reply for weeks or even months in some cases. Don’t bother trying to reach out to service manager “Eric“ as he won’t return voicemails either. You can call the service desk and explain that you have reached out multiple times to the service rep with no response and all they do is forward you to their voicemail again. Today was the last straw as I had to drop my truck off for another repair (because of their warranty) and yet again, I dropped it off at 7:30am as scheduled and was told I was first on line and would receive text updates and a call by 3pm. Once again didn’t hear a word or see a single text so I called around 4 and yet again no answer or call back. I got dropped off just before they closed at 6 to avoid them holding my truck hostage for the weekend and was greeted very rudely by my service rep “Matt” who then stated “let me see what’s going on with your truck”. He returned with my vehicle handed me the keys and walked away. Didn’t say a word or explain what the diagnosis was. I had also asked for a tire rotation and replacement of two air sensors that they also failed to complete. I then asked “Matt“ for his supervisor and was told “he’s not here“. So basically my vehicle spent the entire day from open to close and didn’t get a single thing done to it. Don’t bother trying to speak to upper management as they don’t care about their customers or if you’re having issues. The only thing this dealership has correct is the name Hatchett as they have butchered my return business and referrals.