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They took good cadre of me and in a timely manner. They did what they said they would do and were friendly.
Poor customer service. A crucial part for the repair of my vehicle was on backorder for over a month. The dealership takes no responsibility for this and... simply says they're just a "middle man". Makes me wonder if they say the same thing when there are recalls for the vehicles they are selling. They just pawn you off on the corporate office and give you a 1-800 number to call. Utterly useless.
The buying process was very smooth and conducted in a professional manner.
Great job nice to work with friendly people got the work done in record time
Oil change took longer than expected. Had to locate technician to inquire about vehicle parked, unwashed and not ready to be returned to me.
Pleasant experience, work completed in a timely manner, staff courteous and helpful
Easy scheduling. Excellent Service. Brian, my service adviser, was excellent and kept me updated with progress and future service considerations. I purchased... my vehicle new here and will continue to have service here also. Thank you.
I just recently purchased a car from Hatchett, and my experience was phenomenal! John was extremely helpful and informative, he treated me like I was part... of the family rather than just a stranger buying a car! The environment was friendly and inviting, even on a rainy day! I highly recommend coming here if you’re in need of a car!!
Prompt, Efficient and Free. That my review of the service provided to my Buick Encore last week, been the 6th. service to all of my 4 "Encores" since... 2014. If you want quality of cars and service, this is the place to get it !
Terrible customer service. I came in last Wednesday for a test drive, but it wasn't the trim I wanted, but wanted the incentives last month. It seemed... I knew more about the vehicles than the employee. Spoke with Phil the next day in between work meetings. While in a meeting for 2 hours he called 5 times and left 3 voicemails. We then scheduled to meet Saturday. Phil called the next day to see if I wanted to come in Monday, I had to remind him I already scheduled with him for Saturday. When I came in Saturday Phil didn't have any vehicles in that trim "located" for me or my trade-in info. He instead had me test drive a 2014 versus the 2018 I was looking at and said I could purchase that if interested. NOT interested. Not even comparable vehicles. I was disappointed as I brought in my significant other and he didn't understand why I would want this vehicle. Phil also called me by the wrong name twice, and wrote down the wrong name. He had us tell him of our weekend plans before the test drive, and right after the test drive he asked questions that we just answered beforehand. My SO and I looked at each other perplexed as to if we were even being heard at all. He then went to get some "locate" info. and brought a sheet of paper to me and only said, "just sign here and we'll get it going." I told him I'd need more communication, and he looked at me and asked "what more do you need communicated?" Well, I had no idea what car I was "signing" for. The trim, year, color, etc. details of when I'd receive it, no details. Phil then went and grabbed his manager Jeremy who just came out and said he wouldn't budge on the price. It wasn't about the price. I needed clear communication and did not get that. Unimpressed and alarmed by the lack of consciousness, respect, organization, and communication.