Reviews
Write a reviewBad Service
I wanted a third electronic fob for my Cadillac. They sold me one for 204 dollars, the FOB was defective. I was then told that I had to have the FOB programmed to the car, 145 dollars. I took the car to the dealership and was told it would take two hours. Later that day I had not received a phone call, so I called them and was told they had experienced some problems and needed the other FOB for the car. I returned to the dealer and found that my car was locked and would not start. Fortunately one of the mechanics got the car opened and reprogrammed so it would run. They said they would order another FOB to replace the defective one I had purchased. They never called back or returned any of my phone calls. Never replaced the FOB. So the entire transaction is currently in dispute with my credit card company. Some of the worst service I have ever had at a car dealership. Stay away from them.
Bad Service
I wanted a third electronic fob for my Cadillac. They sold me one for 204 dollars, the FOB was defective. I was then told that I had to have the FOB programmed to the car, 145 dollars. I took the car to the dealership and was told it would take two hours. Later that day I had not received a phone call, so I called them and was told they had experienced some problems and needed the other FOB for the car. I returned to the dealer and found that my car was locked and would not start. Fortunately one of the mechanics got the car opened and reprogrammed so it would run. They said they would order another FOB to replace the defective one I had purchased. They never called back or returned any of my phone calls. Never replaced the FOB. So the entire transaction is currently in dispute with my credit card company. Some of the worst service I have ever had at a car dealership. Stay away from them.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brian, we apologize for the difficulties with getting your fob reprogrammed. If you would like to discuss your concerns with our Service Manager, Herb Santa Maria, he can be reached at 520-439-6031.
Buying
I really had a great experience while looking at options to purchase our new truck. Xavier Diaz went above and beyond helping me with our questions and concerns. definitely a ⭐⭐⭐⭐⭐ guy. Now we don't have to worry about having a good dependable vehicle, we even got a two year complentry maintenance, bumper to bumper warranty, roadside assistance with rental car if needed. I want to thank all of the Lawley team that helped make this happen. It was a great buying experience and no forced sales. They allowed me to take my time, ask questions and teach me about some new things on vehicles as I haven't bought a newer vehicle since 2007. Thank you all from our entire family
Buying
I really had a great experience while looking at options to purchase our new truck. Xavier Diaz went above and beyond helping me with our questions and concerns. definitely a ⭐⭐⭐⭐⭐ guy. Now we don't have to worry about having a good dependable vehicle, we even got a two year complentry maintenance, bumper to bumper warranty, roadside assistance with rental car if needed. I want to thank all of the Lawley team that helped make this happen. It was a great buying experience and no forced sales. They allowed me to take my time, ask questions and teach me about some new things on vehicles as I haven't bought a newer vehicle since 2007. Thank you all from our entire family
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome customer services!!!!!!!!!!!!
John Vargas and David Fonseca are amazing, great customer services!!!!! Very professional and friendly. They listen to what needed and they delivered!!!! I highly recommend to anyone who is looking for a new or used car please go see John and David!!!!!!
Awesome customer services!!!!!!!!!!!!
John Vargas and David Fonseca are amazing, great customer services!!!!! Very professional and friendly. They listen to what needed and they delivered!!!! I highly recommend to anyone who is looking for a new or used car please go see John and David!!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
SATISFACTION GUARANTEED
Exceptional. Most qualified in our area. Absolutely customer friendly. Knowledgeable and helpful. 100 % satisfied with my new Sonic.
SATISFACTION GUARANTEED
Exceptional. Most qualified in our area. Absolutely customer friendly. Knowledgeable and helpful. 100 % satisfied with my new Sonic.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great overall experience
Jocelyn was very courteous, professional, and committed. I was not pressured in any way during the sales transaction and everything went smoothly. She was very knowledgeable on the vehicle that I was purchasing and took the time to show me all the qualities and controls of it. Test driving it was a breeze. She went out of her way to do everything possible to make the sale happen. It was a pleasure working with her.
Great overall experience
Jocelyn was very courteous, professional, and committed. I was not pressured in any way during the sales transaction and everything went smoothly. She was very knowledgeable on the vehicle that I was purchasing and took the time to show me all the qualities and controls of it. Test driving it was a breeze. She went out of her way to do everything possible to make the sale happen. It was a pleasure working with her.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Frank, thank you for your kind words and congratulations on your new vehicle! We are very happy to hear that it was a smooth process for you with the help of Jocelyn and the rest of our team as we know buying a car takes time out of your day. We hope to see you again soon! Jimmy Watts | General Sales Manager
Service
My wife and I have purchased five vehicles from this dealership and always received good service from sales thru service. The last service experience has been the pitts The Tech knew about as much as a doorknob. After two trips and about eight hours they say said that wasn't the problem. I am an ASE auto Tech with a Degree in Auto Tech so I know where im coming from.
Service
My wife and I have purchased five vehicles from this dealership and always received good service from sales thru service. The last service experience has been the pitts The Tech knew about as much as a doorknob. After two trips and about eight hours they say said that wasn't the problem. I am an ASE auto Tech with a Degree in Auto Tech so I know where im coming from.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Jimmy Watts | General Sales Manager
Accomodating
I run into time issues now and then, and Lawley's has always worked around them for me in terms of scheduling work and leaving vehicles overnight for next day pickup or service.
Accomodating
I run into time issues now and then, and Lawley's has always worked around them for me in terms of scheduling work and leaving vehicles overnight for next day pickup or service.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your outstanding review! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Jimmy Watts | General Sales Manager
Great customer service
Special thanks to Chhavann Ith for taking all the time necessary to help me get accustomed to the features on my Chevy Colorado truck.
Great customer service
Special thanks to Chhavann Ith for taking all the time necessary to help me get accustomed to the features on my Chevy Colorado truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ruth, thank you for this review. We really appreciate you leaving us your input. We are very pleased to hear that Chavann could make your car shopping experience so pleasurable and stress free. Enjoy your truck! If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Jimmy Watts | General Sales Manager
Courteous service personnel
The wait time was a little long, 2 hours. I had made an appt. for oil change and regular maintenance check.
Courteous service personnel
The wait time was a little long, 2 hours. I had made an appt. for oil change and regular maintenance check.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your review, Doris. We do appreciate your patience for the extended wait that you encountered. We strive to provide a pleasant and courteous customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Jimmy Watts | General Sales Manager
xcellent services
Had questions about several events with electrical , quickly "turned to", diagnosed, returned to me and received fully explaination satisfactorily
xcellent services
Had questions about several events with electrical , quickly "turned to", diagnosed, returned to me and received fully explaination satisfactorily
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Donald, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the service experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Facebook. Best, Jimmy Watts | General Sales Manager