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Lawley Automotive Center

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (127 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (127 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lawley Automotive Center from DealerRater.

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Great service

I always get clear information about what has been done and what is needed on my vehicle. A bird had chosen my car to mark and they washed off my entire vehicle. I sure do appreciate that act of kindness.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Very good Service

The Staff was prompt and did a good job and the car was ready before the time that was primmest. The wash job could use some help, but OK.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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True Professionals

The professionalism displayed is second to none. The team of Chavonn, Jimmy, and Scott have a way of making a customer feel like they are undoubtedly making the right decision. I ask a lot of questions and want honest feedback. Honest is what I got. When making a big purchase it can be scary and intimidating. I felt like the team looked at me as if I was their sister, mother, or friend. I left feeling completely happy and not once second guessing my decision or having buyers remorse. Thank you for your time and all that you do. Faith Castro

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Experienced,,curious,well trained,,

It was great, thanks for everything!! Experienced, well trained!! Very good service,was very happy with my new Sierra Danali!!Will highly recommend!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Unexpected need, still got same-day service

I didn't have an appointment, but my car was diagnosed and repaired the same day.... the part was in stock.... NO "2-3 day wait." Nice

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service, timely and clean facilities.

The staff was very helpful. I had everything done that needed to be done in a timely manner. They kept me informed of progress as needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service and Repairs

Service writer, Dave, was prompt and professional. The whole Service crew displayed great attitudes and a sense of fun. Makes having car repairs little less tense.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service and friendly people

Dave Kittrell is our service advisor and he always does a great job of taking care of our family's vehicles. He is the reason we keep coming back to Lawley.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Lawley service department

took my vehicle in for an oil change, as usual everyone their is prompt and courteous. I always feel as if I am number one when I am at the dealership. thanks to Kelly, Clint and the other fine folks that work there. the fact that they remember who I am and ask how my daughter and her horses are makes me feel special.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for writing about your visit with us! I am happy to hear that Kelly, Clint and the rest of our staff were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Best regards, Jimmy Watts | General Sales Manager

Great Customer Service

Staff members are extremely helpful and courteous, the problem with the vehicle was handled professionally and resolved in an efficient manner. Wonderful customer service, especially Kelley Stegall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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