Reviews
Liz Bartsch
Took my car in for service. In the past I have been completely spoiled by the Monterey dealership. Moved to San Diego county and took car to the Carlsbad dealership. That was a horrible experience. Called Lexus and was told that the Mission Viejo dealership has had very good ratings. Went there and had a very good experience. It was like being back home in Monterey. I highly recommend South Orange County Lexus. They were very good in every respect. Found a new dealership going forward.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
15k service for 2012 RX
Service advisor very helpful, provided a loaner for the day and I was able to pick the car up that evening.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
SCL is the place!
Just left the dealership with my 3rd Lexus. Each time I've purchased a vehicle, the experience has been like no other. No hassle, no games, and a very friendly atmosphere. Why would I go anywhere else? Jason made the experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience.
I was not looking forward to purchasing new vehicle but Dan was awesome and made the experience quite pleasant. Thanks so much, Dan!! If I ever go back, I'll definitely request to work with you again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good experience, happy ending, got what I wanted!
Special thanks to Anita Rami, sell person. Definitely, I will recommend this dealer to whoever want to buy Lexus. Very friendly environment, no hard feeling. The finance department was quick to the point and didn't give me hard time when I declined some of the unnecessary services unlike somewhere else that I had been experienced. Awesome in general.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
30,000 Mile Service
Daven Anthony and all of the staff that I came in contact with at South County Lexus provided exceptional customer service. I always appreciate the efficient way in which my car is serviced and I am in and out as quickly as possible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks SCL!
I have to admit that SCL was not on my short list of dealerships to visit but boy am I glad I did. After a month of research and countless emails/phone calls/visits/test drives with other Lexus dealerships I was quite the frustrated customer but that all changed once I came to SLC. Nasser and Ted listened to what we wanted and thoroughly answered all of our questions always in a pleasant and respectful manner. It was a great experience from A-Z and so very different from the condescending and snarky sales people at the other locations. We truly feel like valued clients and look forward to referring our friends to SCL!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good Dealership
Good experience overall. I found the car I was looking for, with the features I needed. I will be returning when I am ready to purchase another Lexus vehice
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
First class service, awesome car, thank you!
The entire car buying experience at South County Lexus was outstanding. From email correspondence upon locating the car on line, to first visit to the dealership and working with the sales team, all did a fantastic job to get the deal done. Delivery was flawless and exceeded expectations. Thanks again for a great car buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
South County Lexus.........Above the rest
At South County the service is always consistent. The first impression and the greeting is the best. Everbody seems to bend over backwards to give you a full service, you are Number One !! Thanks South County .....Mike and Cindy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase