Smithfield Family Automotive

I've lived all around the United States serving my country. So I've had a lot of chances to interact with MANY dealerships both large and small. I had some good friends tell me about Smithfield Family Automotive and how great the treatment was there. And even though they hadn't bought from there, they had visited the dealership and were very impressed with the professionalism and honesty that they received. I was in the market for a truck or Jeep and decided to check them out on the internet first. Let me tell you, they have one heck of a website. I enjoyed reading about their buying philosophy and their different way of selling their automobiles. My wife loved their television commercials they have on their site as well. Very cute!! Once I was impressed with the website, I decided to pay them a visit. Let me tell you right up front. I really expected to play the same old game of "you guess the price". Those things didn't happen. Mr. Lightfoot greeted me as I made my way around their inventory and from the time he shook my hand, I could tell this was a great atmosphere to be around. He is prior Air Force and has been in the car business for a long time (he told me how long I just don't remember). In any event, what a cool way of displaying their vehicles. All the prices are hanging right up front and they put these yellow cards in the side windows that even show you what the NADA value was on each vehicle, the miles and everything you want to know about it. After talking a while, he told me that they have a service dept that checks every vehicle out and they have them all certified to go onto their lot. I found a jeep that I liked and the first thing Mr. Lightfoot did was show me the Carfax and the repair bill on the Jeep. I had never had that done in all my years of buying cars. He was very patient with me and really made me feel relax. Every car on the lot was shiny and very well kept. Well, I ended up buying that Jeep and can't tell you how happy I am. They even do all your DMV work right there and they processed my loan at one of their Credit Unions that they use. I never had to leave and go anywhere. It was one stop shop and very open and honest. Changed my attitude on buying vehicles (at least at this dealership).

I rarely take the time to sit and write a review about my experiences when purchasing a vehicle but after the First Class treatment I received from this Used Car Dealership, I had to make the exception. I've have never been to a dealership where EVERYTHING is so transparent and up front. From how my wife and I were handled on the phone (extremely polite, knowledgeable, and accommodating) to his professional "down to earth" attitude upon our arrival, Mr. Lightfoot (the owner) could not have made our buying experience more pleasurable. Based on our work schedules, we could not come to the dealership until after the posted hours.......that was no problem for these folks. Without hesitation, Mr. Lightfoot ensured that he would keep the store open and would have the vehicle ready for our test drive. When we arrived, we were greeted with a smile and throughout the whole buying process with dignity and truthfulness.......something we've not found at car dealerships that's for sure. Smithfield Family Automotive even had local credit unions and Banks directly linked to them so we never had to run around and get our approval. Mr. Lightfoot even told us about their Nationwide vehicle locator service which enables them to find that "certain" vehicle that someone may be looking for. You can tell he really knows the car business. Another thing that we thought was great was how they have a service department that completely services all of their vehicles before they are ever put out on the lot. It was as though we were at some large scale franchise store but we didn't get treated like it. I could go on and on about our experience but to sum it all up...............We'll only buy our vehicles from Smithfield Family Automotive

Me and my wife tried for a month + to buy a car that was for sale there. We made the trip from Virginia Beach to Smithfield three times. If the owner answered the phone, he would always have something to do, but none of which was selling us a car. I am a family man as well, but I still must care for my work.