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Our salesperson, Bethanne, was very helpful. She explained everything about the car and if she wasn't sure she checked with her associates. There... was no pressure. Buying was stress-free.
Friendly, efficient service. I always receive a call to explain what services are required/recommended before they are started. This past visit, the... recommended repairs were costly, and the service department worked with me to prioritize the list to fit my budget.
We're glad the service team was able to work with you! Feel free to reach out to us if you need anything. Have a wonderful day.
I've been in the market for a new car for almost a year. My 2006 Saturn Vue was getting a bit old and tired. Mike Rossi was the salesman back in 2006... and treated me great. The Saturn was a surprise from my wife and Mike had worked with my wife to get the car done and ready for me. I never forgot how he treated us, he even threw in a little something extra, a small stuffed moose with a Saturn tee-shirt. That moose sat on the dash of that Saturn for 13 years. When it finally came time to retire the Vue, there was only one place I was going to look for a replacement car, Rossi. I couldn't decide what SUV I wanted, so many options and styles. I had decided that instead of new, I would buy a used car, 2015 or 2016 to keep the payments low. After 10 years of no payments, I wasn't eager to start shelling out $400.00 plus a month. So I started looking around their lot. The salesman that came out to meet me was Bethanne. She listened to what I was looking for and had a few suggestions. She asked if I wanted to go for a test drive and we did. I had many questions for her and she answered them well. She was very friendly and knowledgeable, but most importantly, there was no HARD SELL. No trying to have me make a deal now, no pressure. Of the cars I test drove, I had finally found a suitable replacement, a GMC Terrain. But I had one more challenge for her. I told her that I wanted the Terrain, but I had a deal breaker challenge for her. Since Mike had gotten me a stuffed Moose for my Vue, she needed to get a stuffed animal for my Terrain, the kind was left to her. She did not disappoint, and I am happy to say, I have a very cute Carfax Fox sitting on the dash next to my sun faded Saturn Moose. Now, this story isn't about some $2.00 stuffed animal or an inexpensive car. Its about Customer Service and about earning my trust. The family at Rossi have shown me that they treat each other as a family,and they treat you like family. They care about me, my customer experience and my satisfaction. I can't wait to get the car in for its first service appointment, it'll be like visiting family.
It's our commitment to provide quality customer care! We are glad to know the stuffed animal meant a lot you. Please come see us for any future n...eeds. We hope to see you soon!
Off To The Wrong Start In The Beginning, But Its It"s All Straightened Out Now.. Peggy Baily + Marty Burke Were Very Helpful + Helped Me Thru The... Buying Process. Steve Polaski (Technology Specialist) Was Very Helpful In Explaining All The Buttons Tech Part For Me, I Would Highly Recommend This Dealer For Buying + Kind, Courteous Service, Met Mr Rossi (IN Person), No One Nicer To Talk With + Help You Out! Rich Heinkel (2019 GMC Yukon Denali Buyer.)
We apologize for how your experience started at Rossi Chevrolet but we're glad to hear our team was able to turn things around. Also, congratulat...ions on your new 2019 GMC Yukon Denali. We hope to see you soon. Take care!
Always attentive and courteous service from the Services Department staff memebers.
Hi there! We love Gary and we're glad you were able to experience his great customer service.
I will definitely go back for my next car. Paul, my sales person was great. He had the car I looked at on line, waiting for me when I pulled in. We... went for a test drive and that was it. I bought the car the next day when I brought my old car in to trade in. Everyone was so nice!
We're glad to hear you found our staff was so knowledgeable and helpful! Until the next time we meet, take care!
Was greeted warmly by all. The Dealership has an excellent followup for service. While my appointment was for service only the forms provided giving... me a visual checklist by the technician was fantastic. The Rossi Dealership is the only one that has provided a written report when a vehicle of mine needs service. I have only glowing words to say about their quality.
We want all our clients to have a comfortable and stress-free experience with us! We sincerely thank you for the positive review, and look forward to ...seeing you again soon!
Absolutely the best GM dealer around. They treat you like family and take care of you on the sales side and service side. I’ve bought over 22 GM... vehicles in the past and my last 7 were with Rossi. Hands down the best brands on the planet and best dealer!! Make sure you see Peggy in sales and Mike or Bob in service.
We're glad to hear you found our staff was so knowledgeable and helpful! We do hope we can be of assistance in the future. Have a good weekend.
Just got a new Traverse. Ben C was terrific and made the whole experience easy. Highly recommend working with him if your on the market for a new car.... Steven did a great walk thru explaining all the technology in the car. Thanks guys!
Congratulation on your new car! We hope all is well. Please let us know if you have any questions or concerns. Have a nice day!
I got a loaner while they worked on my car I was treated great!
Your satisfaction is important to us, so we want to sincerely thank you for choosing Rossi Chevrolet Buick GMC and we hope to see you again soon! We l...ook forward to your next visit! Take care!