I have been trying to get information about returning a service (Simonize Glasscoat) that was purchased with my 2016 vehicle from Larson Hyundai. The people... there were great but they no longer work there... I have been trying to get just simple information regarding a potential refund but have been getting the run around from the finance department. I went in person to speak with a finanace manager only to be blown off and told just come in for the service! He had the audacity to get up from his desk and start looking for someone just to get me out of his office. I have called multiple times and have had my information passed along to the finance department and was told I will get a call back. I have waited patiently for the phone calls but have been left in the dark regarding SIMPLE information. I have never once demanded a refund, I was always asking what options do I have. I finally get a hold of someone and I am starting to lose my patience. I tell them the situation and I get the finance manager’s, Geoff S, cell phone number. He TEXTS me first to introduce himself and I try to call him and my phone call is ignored. In my years of customer service and sales it was VERY UNPROFESSIONAL to do this, especially for a customer concern. I am still waiting patiently for answers but am starting to get really irritated with how Larson Hyundai treats their customers with simple questions. If you want to get treated like an idiot or second class citizen go here! Never going to drop a down payment of over $10,000 to get treated this way. Never again. Take your simple questions elsewhere!
We are so sorry to hear about your experience and we would like to hear more about it. A member of our customer care team would like to speak with you... so we can better our customer service! You can reach them at 253-248-1889 or by email at email@example.com. Thank you and we hope to hear from you soon!
I Melvin Gordon JR. stop in the Larson Hyundai dealership (Tacoma) and was offered a deal that was hard to refuse; the sales person Leon Waters never put... pressure on me and explained the details of a car I liked , not that I was looking for a car, but the no pressure was a selling point and I purchased the car I wanted within the hour. Great Job!!!
Thank you for the kind words, Melvin! We are so thrilled to hear that Leon took such great care of you! Congratulations on your new vehicle and welcom...e to the Larson family!
Best experience buying a car, Austin, Jake, Rory, Jessica are an exceptional group of very knowledgable and skilled individuals to work with on getting... me into a car. Love the sense of humors that broke up the monotony of all the paperwork and such! Definitely happy with this purchase and customer care we recieved and will spread word about my experience.. thank you guys and gal and thank you so much Larson Hyundai...
It is great to read such wonderful comments about your recent experience with us, Robyn! We truly appreciated the opportunity to earn your business. W...e want to welcome you to the Larson Family.
Leon was vary helpful in getting the car I was looking for, you should come see him he will help you out also
Thank you so much for the kind words, John! We will pass them along to Leon and the whole team. Congratulations on your new car! Welcome to the Larson... Family.
Was very nice and helpful. I didn't have to wait to long when I said I wanted to test drive a car. Was very nice and not pushy what so ever.
My experience was great ! Start to finish ! My salesman, Scott was extremely knowledgable and helpful. I am so happy with my new car ! The Larson Hyundai... family knows how to get it done right !
The Genesis I wanted to look at was not at the Hyundai store, but contacting them early in am, salesman Brandon drove it from another Larson's Nissan,... and was ready to test drive when I arrived! Car was everything I was looking for.....but wanted to test two others that day. Negotiated over the phone, came to an agreement. Handed off to finance manager Vince. He was able to secure an even lower interest rate than my credit union at home. After a unbelievable amount of paper work, I drove off in my new/used car. Sweet deal! Thanks Brandon and Vince!
Having owed several BMW's in the past, from a Z3 to 745's, I have to say it's unlikely I'll buy another. Last week I purchased a Genesis and when my wife... drove it she had to have one also. They are not only great car's but an unbelievable value at half the price of a 7 series. My wife had a 2015 Highlander and when we traded it in the payments for both Genesis's were $90 more a month than her Toyota. The process was painless and I wouldn't hesitate to recommend Larsen.
I went to Larson Hyundai to look at one specific pre-owned car that I saw on this website, and was very happy with the customer service. Brandon greeted... us quickly and was friendly, courteous, and not at all pushy. I love my Hyundai and am happy that it still came with a warranty. I visited the service department a week later to have the window switches fixed (which was work promised at the time of sale), and they completed the work in less time than promised and I also appreciated the complimentary hot chocolate. Overall, I am very satisfied with the experience.
I came in with a friend who was looking for a used car. We worked with Andrew. My friend could not find anything she liked and Andrew asked me what I would... buy? An hour later I was driving a used Outlander home. We had been to two other lots and no one talked to me at all. Andrew was great!!