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Staff is courteous, service is done in a timely manner
Staff is courteous, service is done in a timely manner and everything looked clean and organized!
We appreciate the positive feedback. It means a lot. Have a great day!
Great customer service, we purchased our vehicle living...
Great customer service, we purchased our vehicle living out of state and had many questions that were answered in a timely manner by our sales rep Josh. We would definitely come back here again when searching for another SUV.
Thank you for the kind words and we look forward to working with you again.
I called for an oil change service and had to move the...
I called for an oil change service and had to move the time up by a half an hour on a Friday for another appointment. Bill was very accommodating and when I arrived, I was assured I'd make my appointment with time to spare. Needless to say I was pleased with the service
Dishonest service center
Beware of there service department. They are very dishonest if you have them repair your vehicle it’s guaranteed that you will have to come back for they damage something else so you have to return. And also price gouge the public
We’re sorry that you had an unpleasant experience with our service department. We would like to hear more about how we could improve. Please call our Service manager Mike Devaney if you have a chance at 410-822-1010.
bought car in feb now almost july title still not right...
bought car in feb now almost july title still not right capital one wants app. fixed been to dealership numerous times still nothing done
Great please love the service always treat you good. Will...
Great please love the service always treat you good. Will recommend to others definitely will be back to get my car serviced. Thanks be safe
LeAvery_Thomas, Thank you for servicing your vehicle with us! We look forward to working with you again!
Oil change, short and sweet. Everyone was professional and welcoming.
The worst they sold me a car and lied about it it keeps...
The worst they sold me a car and lied about it it keeps having the engine light go on the replace spark plugs and the problem is Mitch worse. Horrible carbon build up l have the previous owners name. He is sending me info they never told me about the sold it over price and ripped me off.
We understand that you have been in contact with our General Manager Pat. It looks like we have resolved this situation to your satisfaction. If you have any future concerns, please let us know how we can assist at (410) 822-1010.
Superb Experience with Storm Sullivan
In September 2019 I bought a used 2015 Land Rover LR4 from Hertrich of Easton, marking the 21st vehicle I have purchased. As an experienced and discerning buyer who comes from a family of car dealers and salespersons, I'm surprised to be writing a review of my experience. But the exceptional experience that I had deserves to be recognized to help assure other shoppers of the service they can expect at this dealership. The salesman, Storm Sullivan, was personable, professional, honest, and authentic. He quickly arranged for same day transfer of the vehicle so that I could drive from out of town to see it. Without request, he sent photos to confirm it's arrival at his location, reassuring me I wouldn't waste a drive to the wrong place. Mr. Sullivan also arranged for the vehicle to be detailed and awaiting my arrival, unlike all other used vehicles I recently checked out. All copies of the car history and other helpful documents were ready when I arrived. During the transaction, Storm was forthright, honest, and fair with me. We quickly agreed on appropriate pricing for the trade-in and vehicle transaction, and he swiftly expedited the financing and other required paperwork. While documents were being signed, Storm fueled up the new ride and transferred the license plates so it was ready to go for a long ride home. First thing the next morning, Storm continued his supreme service levels by emailing additional papers I had requested and confirming that he located the spare key and it was being shipped overnight. I'm admittedly a highly critical and an excessively frequent car buyer who despises the typical process. However, this experience was ideal and the customer service provided by Mr. Sullivan was exceptional. I highly recommend the dealership and Mr. Sullivan to other shoppers.
Straight forward. No games.
Went in ready to buy. Had done my homework. Told them my price and we negotiated quickly. Feel I got a good if not great deal.
Thank you for rating us !