Reviews
HORRIBLE DISHONEST DEALERSHIP!
HORRIBLE DISHONEST DEALERSHIP!!!!!! They raised the price on the car I was interested in after saying it was “accidentally” posted for that amount and then they wouldn’t honor it. Not to mention all their made up fees.. they charge you a fee for being out of state which is absolutely ridiculous and they also charge you for “etching” which is a totally unnecessary thing if you google it. They do anything to nickel and dime you and refuse to negotiate AT ALL. They were also going to give me 5k LESS on my trade in than their competitors and on top of that, did the bait and switch method! TOTAL SCAMMERS
HORRIBLE DISHONEST DEALERSHIP!
HORRIBLE DISHONEST DEALERSHIP!!!!!! They raised the price on the car I was interested in after saying it was “accidentally” posted for that amount and then they wouldn’t honor it. Not to mention all their made up fees.. they charge you a fee for being out of state which is absolutely ridiculous and they also charge you for “etching” which is a totally unnecessary thing if you google it. They do anything to nickel and dime you and refuse to negotiate AT ALL. They were also going to give me 5k LESS on my trade in than their competitors and on top of that, did the bait and switch method! TOTAL SCAMMERS
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
5 Stars – Excellent Service!
5 Stars – Excellent Service! We had a fantastic experience at Hertrich Chevy of Easton, MD. From the moment we walked in, the staff was welcoming, professional, and knowledgeable. Damier Guzman, our sales consultant, took the time to understand what we were looking for and made the entire process smooth and stress-free. Special thanks to Damier and Kendall Henry, our finance manager, for going above and beyond to ensure we drove away happy. Highly recommend this dealership if you're looking for quality service and a great selection of vehicles.
5 Stars – Excellent Service!
5 Stars – Excellent Service! We had a fantastic experience at Hertrich Chevy of Easton, MD. From the moment we walked in, the staff was welcoming, professional, and knowledgeable. Damier Guzman, our sales consultant, took the time to understand what we were looking for and made the entire process smooth and stress-free. Special thanks to Damier and Kendall Henry, our finance manager, for going above and beyond to ensure we drove away happy. Highly recommend this dealership if you're looking for quality service and a great selection of vehicles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I get the best service from Joe.
I get the best service from Joe. He is very personable and you will feel like you have known him forever. The mechanics are very trustworthy. When I pull up Joe greets me by name and takes care of everything.
I get the best service from Joe.
I get the best service from Joe. He is very personable and you will feel like you have known him forever. The mechanics are very trustworthy. When I pull up Joe greets me by name and takes care of everything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sonya, we’re thrilled to hear about your positive experience with Joe! Our team takes pride in providing personalized service, and it’s great to know you feel valued. Thank you for your kind words and for trusting us with your needs!
One of the items listed as being done was not.
One of the items listed as being done was not. It doesn't take a lot of time to check tire pressure, unfortunately it was not done.
One of the items listed as being done was not.
One of the items listed as being done was not. It doesn't take a lot of time to check tire pressure, unfortunately it was not done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
All the service staff are excellent.
All the service staff are excellent. Joe has assisted me a number of times, and Angela is fabulous!
All the service staff are excellent.
All the service staff are excellent. Joe has assisted me a number of times, and Angela is fabulous!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Peter, Thank you for your great review! We're so glad to hear that Joe and Angela have provided you with excellent service. We truly appreciate your continued trust in our team, and we look forward to assisting you again in the future!
Hertrich Chevrolet GMC KNOCKS IT OUT OF THE PARK yet
Hertrich Chevrolet GMC KNOCKS IT OUT OF THE PARK yet again. You all truly care and treat your customer like a person, not like a sale. Your team explain things to customer in terms you understand. They go the extra mile to be compassionate and professional. I was there for 6+ hours and your service team checked in on my often, offered to get me lunch, and just made sure was I was ok. I've been to several mechanic shops and have not gotten my vehicle issues resolved. In fact, the last time it ended up with a blown transmission as other mechanics were putting bandaids on the real issue. I will never going anywhere but Hertrich Chevrolet GMC for maintenance & repairs.
Hertrich Chevrolet GMC KNOCKS IT OUT OF THE PARK yet
Hertrich Chevrolet GMC KNOCKS IT OUT OF THE PARK yet again. You all truly care and treat your customer like a person, not like a sale. Your team explain things to customer in terms you understand. They go the extra mile to be compassionate and professional. I was there for 6+ hours and your service team checked in on my often, offered to get me lunch, and just made sure was I was ok. I've been to several mechanic shops and have not gotten my vehicle issues resolved. In fact, the last time it ended up with a blown transmission as other mechanics were putting bandaids on the real issue. I will never going anywhere but Hertrich Chevrolet GMC for maintenance & repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi KTA, Thank you for your heartfelt review! We’re so glad to hear that our team went above and beyond to make your experience positive. We take great pride in treating our customers with care and respect, and it’s wonderful to know that it made such a difference for you. We’re thrilled to be your trusted service provider and look forward to assisting you in the future!
Hertrich Chevrolet GMC KNOCKS IT OUT OF THE PARK yet
Hertrich Chevrolet GMC KNOCKS IT OUT OF THE PARK yet again. They truly care and treat their customer like a person, not like a sale. The team explains things to customer in terms they understand. They go the extra mile to be compassionate and professional. I was there for 6+ hours and the service team checked in on my often, offered to get me lunch, and just made sure was I was ok and updated about my vehicle throughout the day. I've been to several mechanic shops and have not gotten my vehicle issues resolved. In fact, the last time it ended up with a blown transmission as other mechanics were putting bandaids on the real issue. I will never going anywhere but Hertrich Chevrolet GMC for maintenance & repairs.
Hertrich Chevrolet GMC KNOCKS IT OUT OF THE PARK yet
Hertrich Chevrolet GMC KNOCKS IT OUT OF THE PARK yet again. They truly care and treat their customer like a person, not like a sale. The team explains things to customer in terms they understand. They go the extra mile to be compassionate and professional. I was there for 6+ hours and the service team checked in on my often, offered to get me lunch, and just made sure was I was ok and updated about my vehicle throughout the day. I've been to several mechanic shops and have not gotten my vehicle issues resolved. In fact, the last time it ended up with a blown transmission as other mechanics were putting bandaids on the real issue. I will never going anywhere but Hertrich Chevrolet GMC for maintenance & repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I would like thank Mr.
I would like thank Mr.Pat and Mr.Joe for working so to take care of problem they went above and beyond to help me and they are truly amazing Thank you
I would like thank Mr.
I would like thank Mr.Pat and Mr.Joe for working so to take care of problem they went above and beyond to help me and they are truly amazing Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone there is friendly, patient and professional.
Everyone there is friendly, patient and professional. I am so glad I made my purchase here
Everyone there is friendly, patient and professional.
Everyone there is friendly, patient and professional. I am so glad I made my purchase here
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow, thank you for the amazing review! 🙌 We're so pumped to hear that our team made such a great impression—friendly, patient, and professional is exactly what we aim for! We're beyond excited that you chose to make your purchase with us, and we're here for you every step of the way. If you need anything at all, just let us know. Thanks again for being a part of the Hertrich family! 🎉🚗
Great to deal with.
Great to deal with. good experience with salesman. In and out with no problems and met all my expectations I was looking for. Thank you
Great to deal with.
Great to deal with. good experience with salesman. In and out with no problems and met all my expectations I was looking for. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the fantastic review! We're thrilled to hear you had a smooth and hassle-free experience, and that our salesman helped you find exactly what you were looking for. It’s great to know we met your expectations! If you need anything in the future, don’t hesitate to reach out. Thanks again for choosing us—you made our day! 🙌🚗