Reviews
I went in for an oil change and my car was left dirty and
I went in for an oil change and my car was left dirty and despite asking for a coupon it was still over $100. Despite having an appointment the wait was insane and they didn’t run the car through the car wash. Highly disappointed.
I went in for an oil change and my car was left dirty and
I went in for an oil change and my car was left dirty and despite asking for a coupon it was still over $100. Despite having an appointment the wait was insane and they didn’t run the car through the car wash. Highly disappointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Amazing people.
Amazing people. Helped me so much. Thank you. I will never forget! Don't missed out this opportunity.
Amazing people.
Amazing people. Helped me so much. Thank you. I will never forget! Don't missed out this opportunity.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Gregor was awesome and the service was quick and done
Gregor was awesome and the service was quick and done right. A tow company hit my vehicle while on their lot. They promptly took care of the damages and got a hold of the tow company to handle it. Great service
Gregor was awesome and the service was quick and done
Gregor was awesome and the service was quick and done right. A tow company hit my vehicle while on their lot. They promptly took care of the damages and got a hold of the tow company to handle it. Great service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had a good experience with my oil change.
I had a good experience with my oil change. It was done in a timely manner and Noah was very kind and helpful.
I had a good experience with my oil change.
I had a good experience with my oil change. It was done in a timely manner and Noah was very kind and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sales rep (Bill) was great.
Sales rep (Bill) was great. The finance guy (Paul) or someone else ran credit inquiries that I didn’t authorize
Sales rep (Bill) was great.
Sales rep (Bill) was great. The finance guy (Paul) or someone else ran credit inquiries that I didn’t authorize
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Very disappointed with the service department!
Very disappointed with the service department!! Went there Saturday for an oil change and have my breaks checked because the driver side wheel was smoking and have a break burning smell. The service department said my breaks were perfect and sent me on my way!! I drove to church and my wheel almost caught on fire it was so hot. I couldn’t make it home so I left at Cochran service and I wrote that my brakes were smoking and it could be a stuck caliper and it needs checked!!!! It went down hill from there! They were going to charge me $1558.00 for caliper, rotors and pads! I had my truck towed to another shop and $525.84 later I’m back on the road! This could have been very bad because Cochran was very very negligent diagnosing my vehicle!! I wanted to trade my vehicle in and get a newer version of what I already have but I’m not to happy with Cochran right now!!
Very disappointed with the service department!
Very disappointed with the service department!! Went there Saturday for an oil change and have my breaks checked because the driver side wheel was smoking and have a break burning smell. The service department said my breaks were perfect and sent me on my way!! I drove to church and my wheel almost caught on fire it was so hot. I couldn’t make it home so I left at Cochran service and I wrote that my brakes were smoking and it could be a stuck caliper and it needs checked!!!! It went down hill from there! They were going to charge me $1558.00 for caliper, rotors and pads! I had my truck towed to another shop and $525.84 later I’m back on the road! This could have been very bad because Cochran was very very negligent diagnosing my vehicle!! I wanted to trade my vehicle in and get a newer version of what I already have but I’m not to happy with Cochran right now!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to bring your concerns to our attention. Safety is our top priority, and we would like to know more about what occurred. We are unable to look up your repair order with the information provided- please email us with best contact information at feedback@cochran.com so that we can better assist. We hope for the opportunity to reach a resolution together.
Costly, false advertisement, can’t be trusted would not
Costly, false advertisement, can’t be trusted would not recommend to anyone. It is understandable why the atty general went after them.
Costly, false advertisement, can’t be trusted would not
Costly, false advertisement, can’t be trusted would not recommend to anyone. It is understandable why the atty general went after them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your concerns with us. If you would like to share further details about your experience, our customer care team can be reached at feedback@cochran.com. We hope for the opportunity to reach a resolution together.
They took in my car for repair on short notice because I
They took in my car for repair on short notice because I was from out of and needed to get back home. The work they did was excellent.
They took in my car for repair on short notice because I
They took in my car for repair on short notice because I was from out of and needed to get back home. The work they did was excellent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to help get you back on the road! Wishing you safe travels on the road home.
Everyone was so nice and helpful in my purchase of my
Everyone was so nice and helpful in my purchase of my Buick Envista. Would recommend #1 Cochran to anyone who needs a vehicle.
Everyone was so nice and helpful in my purchase of my
Everyone was so nice and helpful in my purchase of my Buick Envista. Would recommend #1 Cochran to anyone who needs a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recommending our team! We appreciate you choosing to work with us, and hope you're enjoying your new Envista.
They make you feel like you're part of the #1 Cochran
They make you feel like you're part of the #1 Cochran family. I got a dent in my vehicle one day before I had my new truck for a week. They made me an appointment right away at the body shop to pop out the dent.
They make you feel like you're part of the #1 Cochran
They make you feel like you're part of the #1 Cochran family. I got a dent in my vehicle one day before I had my new truck for a week. They made me an appointment right away at the body shop to pop out the dent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the glowing review! It's our pleasure to help. Please let us know if there's anything else we can do to assist!