#1 Cochran Subaru Monroeville

Everyone was helpful, salesman, Jamie was patient, polite, kind, helping us narrow our choices, goodwill

Took my vehicle for transmission work that was covered under warranty. Had additional work done to pass inspection. It turned out to be a nightmare as the work performed was far from satisfactory. I was very angry and upset at what had happened. I contacted them and they jumped into action to rectify all of my complaints. They ended up refunding me for the work and were extremely apologetic for what happened. I am very happy with the outcome of it all and give them the utmost credit for coming through for me. I went from never going there ever again to I will now due to the experience of them writing a wrong. Kudos to Cochran for doing the right thing……

In February 2010, on my way to work, my 2001 Subaru Outback broke down. I had a tow truck haul it and me to #1 Cochran Subaru in Monroeville. Once the mechanic checked it over, I was told that it would cost a lot of money to have it repaired. I had a choice to make. I loved my "Crocodile Dundee" Subaru Outback and didnt want to let it go!!! After talking with my sister-in-law, a friend, and the Service Technicians, I made the decision to buy a new car. The Service Technicians were so nice. I couldn't stop crying, so they bought me lunch and checked in on me throughout the day to make sure that I was doing okay. That's how I came to own a 2010 Subaru Forester. Two Saturdays ago my check engine light, cruise control light, and another light came on. I raced to #1 Cochran Subaru and the Service Technician, Cheyne Brooks, checked it out and said it was okay until he could get me in and have a loaner car ready for me. Yesterday, Monday, October 25, 2022, was the day for me to take my car in to get it checked out. Before I left in my loaner car, a 2022 Forester, I went in to talk to a sales person that I had met months ago, Jamie Bergamasco. I met Jamie when I had stopped in to see if I could get a look at the new Outback Wilderness. I did get to see one and the price tag!!! Jamie remembered me and my name from that day many months ago. I had decided to be proactive regarding my car, rather than reactive. We sat down and talked for awhile. I explained what I needed and why. He listened to me and took a lot of notes. About an hour later, Cheyne called to tell me what was wrong with my car. I listened to him, but I didn't hear what he was saying. What I heard was that it was going to cost me $820.00 then and then a couple of months later I would have to pay around $920.00 for the 150,000 mile maintenance service. After many conversations with my sister-in-law, talking through my options, I decided that the best course of action was to buy a new car. I went back to talk with Jamie regarding my decision. He took the rest of the day helping me to find the right used car for my needs. Jamie made a very stressful process for me less stressful, for which I will always be grateful. I ended up buying a 2018 Quartz Blue Pearl Subaru Forester. I want to thank Cheyne Brooks, a master Service Technician, for all of his assistance on Monday and for all the previous years (and all the coming years). Cheyne, you are the best!!! I want to thank and recommend Jamie Bergamasco, Sales Person Extraordinaire, for his dedication to his job. If you're looking for a new car, choose a Subaru from #1 Cochran Subaru in Monroeville, PA and ask for Jamie Bergamasco to be your Sales Person.

In February 2010, on my way to work, my 2001 Subaru Outback broke down. I had a tow truck haul it and me to #1 Cochran Subaru in Monroeville. Once the mechanic checked it over, I was told that it would cost a lot of money to have it repaired. I had a choice to make. I loved my "Crocodile Dundee" Subaru Outback and didnt want to let it go!!! After talking with my sister-in-law, a friend, and the Service Technicians, I made the decision to buy a new car. The Service Technicians were so nice. I couldn't stop crying, so they bought me lunch and checked in on me throughout the day to make sure that I was doing okay. That's how I came to own a 2010 Subaru Forester. Two Saturdays ago my check engine light, cruise control light, and another light came on. I raced to #1 Cochran Subaru and the Service Technician, Cheyne Brooks, checked it out and said it was okay until he could get me in and have a loaner car ready for me. Yesterday, Monday, October 24, 2022, was the day for me to take my car in to get it checked out. Before I left in my loaner car, a 2022 Forester, I went in to talk to a sales person that I had met months ago, Jamie Bergamasco. I met Jamie when I had stopped in to see if I could get a look at the new Outback Wilderness. I did get to see one and the price tag!!! Jamie remembered me and my name from that day many months ago. I had decided to be proactive regarding my car, rather than reactive. We sat down and talked for awhile. I explained what I needed and why. He listened to me and took a lot of notes. About an hour later, Cheyne called to tell me what was wrong with my car. I listened to him, but I didn't hear what he was saying. What I heard was that it was going to cost me $820.00 then and then a couple of months later I would have to pay around $920.00 for the 150,000 mile maintenance service. After many conversations with my sister-in-law, talking through my options, I decided that the best course of action was to buy a new car. I went back to talk with Jamie regarding my decision. He took the rest of the day helping me to find the right used car for my needs. Jamie made a very stressful process for me less stressful, for which I will always be grateful. I ended up buying a 2018 Quartz Blue Pearl Subaru Forester. I want to thank Cheyne Brooks, a master Service Technician, for all of his assistance on Monday and for all the previous years (and all the coming years). Cheyne, you are the best!!! I want to thank and recommend Jamie Bergamasco, Sales Person Extraordinaire, for his dedication to his job. If you're looking for a new car, choose a Subaru from #1 Cochran Subaru in Monroeville, PA and ask for Jamie Bergamasco to be your Sales Person.

Left a message with service department asking for clarification on what service was required for my 4 year-old Subaru. No one called me back. I went to the service department anyway. The maintenance service menu is far from transparent. I was advised to get a ~$500 maintenance service bundle. What it included was not exactly clear. My car was finished in 1-1/4 hours. Seems like an outrageous cost for services which involved mostly labor and replacing some fluids, including oil. The service manager sent me an email to check that everything was ok. I asked him a question regarding how to interpret one of the reports I was given on the maintenance status of my car. He never responded. Non-responsiveness seems to be the norm at this dealership. I have received multiple emails asking if I am interested in selling or trading in my current car. I've clicked yes twice. Never received a response to either request. I did browse the Cochran Subaru website a few months back. I did not enter any information into their website. I was just looking. A few minutes later, I received a call from the dealership asking if I had any questions. That they were tracking me and were brazen enough to call me without my permission after simply browsing their website was a bit disturbing.

We recently bought a Subaru Ascent and had a great experience with every person we worked with. We were able to get exactly what we wanted! We got a great value for our trade-in, great price on the vehicle with 0% apr and a great price on our extended waranty. This is our first Subaru and we LOVE it. Anna has called me multiple times to see if I need anything with my new vehicle purchase. Highly recommend #1 Cochran Subaru of Monroeville 😊

I purchased my dream car and it was all made possible Shane, Garrett and the other wonderful people at #1 Cochran in Monroeville! Shane really took the time to make sure everything was perfect with my car. I couldn't be happier!

Was only in for an inspection but receive a free update to my software everything was fast and easy. Every time I have a question they have the answer, all the people I have had contact with were nice and easy to talk too..

I needed work done that my original Mazda dealer said he couldn't do. Cochran Mazda did it with no muss and no fuss. They are now my service department.

Easy buying experience and a great job by salesperson, Candice Bowman. She was very knowledgeable and helpful. I felt I received a fair deal. I highly recommend #1 Cochran.