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Fantastic people and service at #1 Cochran
I purchased my dream car and it was all made possible Shane, Garrett and the other wonderful people at #1 Cochran in Monroeville! Shane really took the time to make sure everything was perfect with my car. I couldn't be happier!
We appreciate your kind feedback, Gina. Thank you for giving us the opportunity to assist in your search for the right vehicle. We look forward to seeing you on the road.
Inspection and update to software
Was only in for an inspection but receive a free update to my software everything was fast and easy. Every time I have a question they have the answer, all the people I have had contact with were nice and easy to talk too..
Thank you so much for your kind words, Jim. It is our pleasure to serve you. We look forward to seeing you again soon.
Fast knowledgeable service
I needed work done that my original Mazda dealer said he couldn't do. Cochran Mazda did it with no muss and no fuss. They are now my service department.
Hi Ken, thank you for allowing us to earn your business. It is our pleasure to take care of your service needs. We look forward to continuing our relationship with you in the future.
Easy buying experience and a great job by salesperson, Candice Bowman. She was very knowledgeable and helpful. I felt I received a fair deal. I highly recommend #1 Cochran.
We appreciate the positive feedback & recommendation. It is our pleasure to make sure that you leave our showroom in a vehicle that you'll love. Enjoy the new ride!
I have no issue with the service center personnel. They have always been most helpful and courteous. However, I wish that I had done my research about the average cost of a clutch replacement for my Subaru 2014 Forrester. My bill for the replacement came to $2316. When I got home and then decided to research the cost, I read that the average cost was between $1200 -$1400 and that included labor and parts. My fault. Had I done my research, before I agreed to the cost, I would have taken my car elsewhere. So, lesson learned. Do your research. Again, no complaints about Jerry’s help. I should have been more diligent in researching the average cost of clutch replacement and gone elsewhere.
Thank you for taking the time to rate your experience with us. If you would like to speak to anyone for more clarifications on any pricing questions that you may have, please email our Customer Care team at firstname.lastname@example.org.
Purchase a car
It was simple and easy and I will now be in the Mazda family forever. I love my new SUV it is more than what I expected.
We appreciate your kind words, as well as the opportunity to help you find the right vehicle. We look forward to seeing you on the road. Enjoy the new ride!
I highly recommend going to this location if you’re looking for great service and an amazing car. I had the best time with my salesman, Manny. He was so helpful throughout the entire process. I found my dream car and they were very fair on pricing and how much they offered me on my trade-in. They made the process so simple and easy. I will be going back there when I purchase my next vehicle!
We appreciate your kind feedback. Thank you for giving us the opportunity to help you find the vehicle that best suits your needs. We look forward to seeing you on the road.
Worst Service Experience Ever
Honestly if I could give 0/5 stars I would. I dropped my vehicle off for a state inspection, a brake light repair, and multiple recalls. Usually I would have the inspection done elsewhere but because the brake light was likely a wiring issue and the fact that there were recalls I decided to have my vehicle serviced here. I dropped the car off Friday night and had service scheduled for Saturday at 6:30 am. I received a call from I believe Tyler? at about 10:30 am Saturday stating that my car had passed the inspection and was ready for pickup. When I arrived via lyft they informed me that the brake light was in fact working and had me sign some paperwork and gave me my keys. To my surprise, the inspection stickers had not been updated. I went back inside and asked them if they had completed the state inspection. They informed me that they had instead done a multipoint inspection. They pulled out the envelope on which I checked the box for State inspection with a sharpie. The check was clearly visible. The employees simply stated that "they must have missed that". They attempted to deflect the blame onto me saying I had made my appointment incorrectly online (not true). They said that since they had to pull up my car it somehow threw everything off. Meanwhile the envelope so clearly had everything written out and indicated. They did not offer to resolve the situation in any way. I was furious and could not believe the service department's incompetency. I decided to leave and what do you know, my left turn signal was still blinking rapidly. Apparently they did not fix the brake light either! This was the worst experience I have ever had when trying to get my car inspected. The lack of attention to detail displayed by Tyler and the service department was laughable. Again if I could give 0/5 stars I would.
We're sorry to hear about your experience. The service manager informed us that he reached out to you and spoke about what could be done to make this right. He let you know that he's spoken to the advisor about how to handle similar situations moving forward.
State inspection and oil change
It was easy to schedule, the service was in and out in the time frame I was told, and it was all very straightforward. I hung out in the lounge and worked from my laptop and enjoyed the free coffee. The only reason I didn’t give 5 stars for facility was because there was ONE parking spot available for customers. I wouldn’t have known where to park if that space wasn’t open. It would have been a minor inconvenience.
We appreciate your kind feedback. It's our pleasure taking care of your service needs.
I brought my car in for a recall at this Mazda dealership and was treated with the utmost courtesy, respect and professionalism. I would highly recommend this dealership and their service department to anybody.
Thank you so much for your kind words. It is our pleasure serving you. We look forward to seeing you again soon.