Pomona Kia

brought my 2008 kia Sedona for a 5000 mile service on 8/6/2026 Karalynn was the Service Advisor she is professional and courteous and she gave me a discount on my service which I appreciate. senior on a fixed income. I have been going to Pomona kia for 18 yrs and what really ticked me off was when I got home I checked the oil and it was wow look at this way way up on the dip stick my van is old and runs great I baby it 18 yrs of service by kia so its late in the day to drive back to Pomona so I take it to jiffy lube and the tech pumps out 2 1/8 quarts of oil he takes pictures of the overfill Pomona kia has them as yelp won't let add pics and asks me how many miles I drove with the oil this high I say about 60 miles he says I may have got it in time as I write this there seems to be no engine damage but I will keep a eye out he tells me this is serious blown engine gaskets rear main seal it goes on and on ruined engine he says couldn't believe a kia tech did this . Sent the pictures to Management and everybody involved with a email telling what happened as I post this review no response from kia Pomona just unbelievable. Possible blown engine from to way much oil if I would have keep driving it and not checking. if the tech botched mine he will do it again so check your oil after your oil change in the parking lot you won't have to do what I had to go thru .Upper Management just seems not to know what to do in these cases as Pomona kia has a new service manager every body is new in the service dept except the GM Manny. And the fantastic tech/Mechanic who would always work on my cars moved on when the original team left so check your oil or you may be filing a complaint with the California Bureau of automotive repair / kia customer service good luck

Pomona Kia Dealer After purchasing 30+ cars over 47 years, I know every trick in the book, and Pomona Kia is using the oldest one: the 'Bait and Switch.' They lured me in with a TrueCar quote, and a finance guy named Tristen explicitly promised in writing that the numbers wouldn't change. Within days, both the monthly payment and the due-at-signing jumped—violating his own written word. To make matters worse, despite my offer to run credit and put down a deposit to hold the EV6 until tomorrow, they refused, instead using high-pressure tactics to force me in 'now' while claiming they 'might not have the car' by morning. If you value transparency and your time, stay away. This is typical dealership gamesmanship at its worst. General Manager Manny personally reached out to welcome me and encouraged a review, yet he has been completely silent now that there is an actual issue to resolve. My texts and calls have gone ignored. It’s clear that at Pomona Kia, the 'customer service' ends the moment you ask them to stand by their word. This is just typical dealership smoke and mirrors.

Gracias pomona kia por ayudarme con mi problema como siempre fue un placer poder contar con ustedes

The Pomona Kia dealership has always treated my family and I really well. I believe my family members have walked out with six or seven cars from this particular dealership. I was running very late for my oil change and called to see if they were able to get me in that same day. The worker by the name of Kassandra was very polite and helpful and still got me in for my oil change. It's employees like her , that keep costumers willing to come back and buy from Pomona Kia. I always recommend to my friends and family to come and check out the cars when they are looking to purchase a new vehicle . Thank you Pomona Kia for the great experience 👍

i had my KIA serviced wednesday at this pomona dealer, they claimed to have fixed the anti theft and two other recalls, 4 days later my KIA was stolen from my driveway, by professional thieves im sure related to be working through the same dealer. xxxx this place and this staff

Great customer service & great prices compared to other dealers! They were willing to help me out as much as possible!

Hi I im a repeat customer of Pomona Kia . The other day I was in a rush to buy a new Kia soul after giving my 2010 to my aunt. I hooked up with Kevin and Jose Duarte and they showed me through the whole process very efficiently. Frankie Gutierrez in finance was wonderful and I was able to get out the door in about 2 1/2 hours with my new Kia soul I’m so happy . thank you guys!

this place is horrible. i went in to buy my first car and bought a used nissan in oct 2022 and it’s been in the shop 7 different times since then. i was told by the dealership “that’s what i get for buying a used car”. i contacted the dealership a day after i bought the car because the check engine light turned on and since then they have been the absolute worst to deal with. if you do buy a car here hopefully there’s no issues with it because they will not fix it!

Buyer beware of MARKET ADJUSTMENT. $5,000 for the Sportage Hybrid EX. Was told it's negotiable (I assume to get you in). Market adjustments are above and beyond MSRP. In this case it's 15% over MSRP. Don't be a sucker. These dealerships need to be knocked over the head.

The staff at Pomona Kia are very professional, courteous, knowledgeable, and reliable. The work is completed in a timely manner and you’re updated on the status.