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I've been taking my vehicle to Valley Kia for servicing since I purchased it. I always have a pleasant experience. Frank is great. He is always friendly... and courteous.
Do not ever buy a car from these people! They are why car salesmen get a bad rap for being slime xxxxx! I have bought a number of cars in my life and NEVER... had such a ridiculous and painful experience! My sister and I were buying my elderly father a new car. I called the dealership and explained I had one week (while he was here visiting) to make it all happen amidst all my busy mom duties of work, kids school activities, sports so on. The sales rep provided me his cell phone and said he would take care of me. We text over the next few days where he sent pictures and prices of cars. I explained that I can’t get in there, let’s agree on a car and I will jet in there sign the paperwork and call it a day. We found the perfect car and agreed upon a life (IN WRITING), I told him I had one hour in-between dropping one child off and needing to pick up the other, just have everything ready for me and I will come in and sign. Upon arrival, NOTHING was ready- I sat there for an hour ONLY to find out, they would not honor the deal they had agreed to. They dramatically increased the price, refused to acknowledge the text I had with the price and picture of the car they had agreed to. They could have cared less that they wasted my time, that my dad was leaving the following day without a car he desperately needed and that they had literally lied! I called the following day to speak to the owner about my experience, never got a call back. I then went back in and asked to speak to the owner about my experience and was told “The owner doesn’t talk to customers, that is why he has managers.” WOW! The manager then told me “he would make me a great deal if I don’t go on social media and tell my story.” After waiting another HOUR he comes to me with this “deal” and just before I look at signing the paperwork, he disclosed it is actually considered a used car but it really isn’t very “used”. So you wasted ANOTHER hour plus of my life trying to sell me a “new” car that was really a “used” car. Truly unbelievable. I ended up going through the Costco Auto Program (with another dealership) and got everything I needed for my father at a great price. I WILL NEVER EVER use this dealership and I would NEVER recommend them. Seriously the worst experience ever!
Sales was ok. We were not told that a spare tire was not included at time of sale! (It's extra - we would have purchased one if we had at least KNOWN!... Spending time in with the Finance person was several HOURS! Really? No mention of a spare tire purchase in all that time??) Angry when I had a flat tire and no spare and that is how I found out there was no spare!! Hard to get appts. for service on weekend then told they don't offer loaner cars if we needed to bring in our Niro for anything under warranty and leave it for any length of time! Never, ever had this issue with Toyota and for that reason we won't ever buy another Kia or recommend this dealership to anyone. It's too bad because we love our car, went there on a rainy day, had a great sales experience but everything has been negative since!! Sorry Valley Kia - that is no way to win customers for life. :(
I’m Glad I went to Kia . At first I was hesitant because I didn’t have very good credit. I’ve been to dealer with the promise they could get me into a... car. But Kia Got me approve for a car when I was upside down on my car, and got a 2018 Kia Optima.thanks Kia
I’m so glad I went to this Kia !! Paco helped me get the car I wanted , I’m very content with my new 2018
Extremely positive helpful team. They were very nice and worked "magic" to help me drive away in a beautiful Kia Optima. I'm so grateful I went. Jacob,... Danny, and Jasmine really came through. Thank You so Much!
Really great workers and great cars ! Glad I came here for my first car! Would recommend to a friend or family member ! It was also my first car under... my name!
Very satisfied with the parchase at valley kia my sales representative was very helpful with all the funtions and the vehicle.i will invited anybody to... go to this dealer to get a good deal just like mine.
Great customer service fromJorge Barocio!! A asset to the Kia company in Fontana Calif,will only take my car to the Fontana facility !!! Love my Kia Opitma¿¿Purchased... at Fontana,California
Maurice was very knowledgeable about the Kia brand and products. He was honest and courteous. Made us a great deal. I will definitely refer people to him... and buy from him again!