LaFontaine Kia of Ypsilanti

Our 2024 Telluride (at 2800 miles): Had problems soon after getting it. Had to buy a battery jump device as it was failing to start without a jump. First time in KIA service garage they could find nothing, yet problem continued. Service finally replaced the battery and car worked for a couple of months. Have had to tow this lemon in five times now in the February 2024 to February 2025 period. Have had the car in the KIA garage in total well over seven weeks now and still not fixed according to service. KIA’s own service records document this. Problem is intermittent. The car starts behaving for a time after service tells us it is fixed, or that after weeks there, they can’t find anything to fix. A car that you can’t rely on to do groceries or go to the library is worthless. We know by now we can’t trust it for any trips. Not acceptable. Beautiful car, when it works! Greg Starkey

I like clean lounge, free wifi, water, coffee and comfortable seats. They washed my car after service. The staffs are friendly. For the most important thing is that the service charge is resonable. I don’t think they lie. While I don’t usually go other dealerships for service once I have got overcharged, this place is different for sure.

The entire experience was wonderful! I’ve never had such a great experience buying a car! I walked in and was NOT immediate accosted. The sales manager set me up with Frank, who was amazing!!! I went from a Tesla Model X to a Kia EV9. I really thought I was going to lose more features than i did. Frank is extremely knowledgeable about the vehicle options and showed me features of interest right away. I could feel his genuine interest in helping me. The first day I went just to sit in one. I liked it a lot and wanted to return with my husband to drive something. Frank spent lots of time searching for an EV9 with the feature sets. It was very challenging because most remaining vehicles had matte finish, which I did not want. I was open to a 2024 or 2025, but the 2024s had deep discounts with the rebate that may not have been available on the 2025. Frank was very forthcoming and informative about my options, financially and with the vehicle. By the next day, he had one for us to test drive with all the features and one of the colors of interest. It was perfect and we signed on the spot.

I had a very unfortunate experience at the kia service at the Ypsilanti/Ann Arbor Location the past couple of months. I feel I was taken advantage of for being a woman with minimal car knowledge. My 2015 KIA started to have numerous problems after hitting 80,000 miles. My car first came for a repair for the flex pipe. The flex pipe was fixed for a pretty hefty price and I was informed a light had come on for an oxygen sensor that they explained was an easy fix. I then took the car to a local auto shop to get the sensor replaced as KIA recommend. When I picked up my car from KIA I drove off the lot and the antenna flew off my car into the road. I contacted KIA immediately and they brushed it off and said my car was just old. Once I advocated for myself they were able to fix the antenna for free as it was fine before I brought my car in. When I picked it up the said they had never seen anything quite like that happen before. After replacing the sensor multiple times (as kia recommended) and the fix being unsuccessful the local car shop refunded me and recommended I bring the car back to KIA. Once the car returned I explained what happened and KIA replaced the sensor for a third time and the fix was unsuccessful. I was still charged for this sensor before I brought up that I shouldn’t be paying for car repairs that are not fixing the problem. They then explained some ideas they had of what could be the issue but could not give a definitive answer. They spent weeks searching for a problem before finally reaching out and explaining the issue may be the PCM. They explained that it would be a laborious job and I would have to pay the bill even if it was not the correct fix. I then waited over a week for the part to come in and when it was finally installed they said the car was all good to go. I picked up the car paid the large bill and drove it 10 miles before the light came back on. When I returned to the dealership I had to wait for hours before they let me know there was a new problem with the car. When I requested a refund they put the old PCM back in a record 30 minutes but I was initially charged over $500 for multiple hours of labor on that same part. While I was able to walk away with a refund I wasted weeks at the dealership for my car to not be fixed and to be taken advantage of. I do not feel the pricing I was give for my repairs was fair. This was made very apparent when the laborious repair of the PCM was completed in 30 minutes once I demanded a refund. I wanted to write this review to let others know about my unfortunate experience and urge you to take your car somewhere else. Throughout this very unfortunate experience the manger never talked to me once about all the issues that were popping up with the service.

Highly recommend. Garrett was very low pressure. Listened to what were were looking for in a vehicle. Very responsive in communications. Made the transaction very easy.

I would NOT recommend the Ann Arbor facility for buying a car or service. I have had multiple problems and issues with the facility. From changing the type of oil they put in my car and not telling me. To inferior service work done, then charge me more to have work done again. The service manager was rude and told the service writer " Just get them out of here" while I was expressing my concern about their poor communication and changing the type of oil used, and telling me. Salespersons quoting me a price for a new car, and trying to charge more for the car than the sticker price in the window. The bottom line is they are deceptive and poor quality work.

We drove an hour to see a used car on a Friday. Decided it was going to be mine. It was late in the day, so we put a deposit on it, filled out the credit application (which was run) and were going to finish paperwork online. I was also waiting for payment from the insurance company. The car we put a deposit on was sold the next morning, despite the fact that I had a deposit on it! We were LIVID! Apparently this dealership has no honor and does not stand behind verbal contracts and handshakes! I took the situation to the general manager Mr. Perry, and he was going to see if they had another of the model I had selected from their rental fleet. He found one but it was out with a customer. That was the last I heard from this man, despite several calls to both his cell and office number and emails. This whole situation was just despicable. This is what you can expect from LaFontaine! I will NEVER step foot in one of their dealerships again. If anyone reading this wants that kind of treatment, feel free to stop into one of their dealerships and try to make a deal!

Great Sales staff!!’ Trey was amazing to work with. He answered all my questions and made sure I was happy with my purchase.

Do you like wasting time trying to find the right car? Do you enjoy being pressured into buying something you don't want? Does being confused and ultimately regretting your decisions bring you joy? If so, then this dealership is NOT FOR YOU! My husband and I have been considering buying a new vehicle for about 6 months and when the 2024 Niro hybrid caught my eye I was very interested. We found the perfect one at Lafontaine Kia and decided we'd go in for a test drive, sleep on it, and purchase online. Our visit did not go according to plan BUT we could not be happier. We went in and got set up with Frank and right away he made us feel comfortable and at home. He seemed genuinely interested in helping us and not just closing a deal. He got us in the car quickly but wasn't rushing us, even taking time to go over the features to make sure we knew what we needed to know. After a great test drive we got a quote and ultimately decided to make the purchase there and then! Frank got us a great rate and trade in value for our old car and was very patient, answering our questions and not making us feel pressured. We knew the vehicle was going to go fast so we jumped on it. The buying process went smoothly and we arranged to pick up the car the next day. When we arrived to pick it up the car was clean and ready to go. Frank helped us get everything set up and we were on the road. He has been following up to tie up any loose ends and to make sure we're satisfied. All in all, best car buying experience I've had and I will definitely consider buying from them again!

While I thought I was being treated fairly, I was lied to and cheated here. Avoid this dealership. Tried switching my car just to find out that I had a lot of negative equity rolled over when I was explicitly told I would have none. I never would have agreed to getting the car if I knew that they were just rolling over my previous lease. This is my third car from them and have referred other people here too. Guess loyalty doesn’t mean anything here. I regret ever giving this place my business. Now I’m stuck with a car all because I got lied to here. I’ll be sure to share my story with anyone.