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Jim from Redford
Called to schedule an oil change, was transferred to service desk . Never heard back from anyone. Spoke with sales rep who leased me the car, he stated there was no message from me. Called again on a paint issue, yet again no follow through. I wouldn't send my worst enemy here. Once they get your money they are done with you. Worst customer service ever.
Hi Jim, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please contact our Service Manager, Andrew Jackson at (734) 418-9374 or email@example.com. so we can work with you to make this right. Take care!
I worked with Gilbert Hadden -Salesman and Gabe in finance. They were amazing! No pressure sales, lots of information. I walked in and walked out 2.5 hours later with a new car. I will only go back and deal with them for another car purchase. Other dealers in the past do not even compare. These guys get a 10 in my book
Hi Kim, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very good service and quality of repairs. If I sold and buy few years later, I'll find same dealer again. And I recommend to my coworker. He is really really good man.
Larry and Amanda are the best. Vehicle ready and washed when promised. Work done correctly and explained in terms I could understand. I was hesitant at first, this being a new dealership, but Larry was at my previous dealership, so when I saw him, I was relieved and knew I could trust my car to him as I always have before.
cusomer maureen kassof
James Williams is the best salesperson we have ever had. He made buying the Kia Sportage seamless, I am highly stressed and he was a destresser in my life
Refused to honor service contract
When I bought my Sportage a year ago I also bought a service contract that I thought was thru the dealership. When I called today to schedule an oil change I was told the Kia division of the larger dealership had been sold and they do not honor the contract. I have to go to Kia of Canton!, Buyer beware!
Lots of glitches in this process, but a general willingness by the staff to fix the issues.
I had a great experience at Kia of Ann Arbor. They were all nice and knowledgeable about both the cars and financing.
Kia 2017 Sportage
Daniel met us in the parking lot and provided excellent customer service.
Great Professional Team
The willingness to work with my situation. The patience and professionalism of everyone who found the best deal for me.