Reviews
Kia on the Boulevard
We had a very good experience at this facility. The person that helped us, Hugh Hines was excellent. He gave us a good bargain, showed us all the features of the Kia Serento. We were very satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Customer
I would have given the buying process a five star rating, but when it came time to sign the financial documents the monthly payment amount and date of first payment was different from what was agreed upon. They didn't tell me in order to make my first payment in 45 days my monthly payment would be higher. Of course I didn't find this out until after I cleaned out my car and at the final stage in the process This was very disappointing Other than that, everything was great.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome!!
We highly recommend Jordan T to be your sales representative. He was very honest about what he could do to help us. Thanks for being professional and very courteous Jordan!! Thanks Kia for our new SUV!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service center and servic team sucks
I brought car in again for service from team and they dropped the ball and never put oil in my car which blew my engine and now engine is on back order which I been without car for two months and NO help from them on paying car note, rental , or even better MY CAR IS HOW I support my family Scott, Tim, Carl, the whole Dame team
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Tymear09- i would like to hear more about this incident please feel free to email me directly ecolon@gdsautogroup.com Elvin Colon
The best service
Very happy with tu e service that Louie Medina gave us. He is so professional and patience. He worked so hard to get me the car that I wanted. I truely recommend this guy, he knows what he does.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent salesman
Worked very well with my wants and needs for the car that I wanted ...very patient.and listen to everthing that i said... Good .....caring and did his job excellently
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
THEY DONT KNOW WHAT THEY ARE DOING.
i leased my 2016 kia forte5 sx from them. The Sales department does a great job selling you a car, no DOUBT. Not even 3,000 miles on my car and my fuel line went bad, the car would not exceed 3500 rpm and then hesitate to pick up speed. I took it in the service department where CARL checked my car. Kia service calls me back to tell me there is nothing wrong with my car and no codes were generated., I go to pick up my car and a TIM who thinks he is a kia genious talks to me extremely rudely and says "there is nothing wrong with your car, its all in your mind". I said ok then come drive the car with me and he refuses, he then tells me, "listen, you seem like a smart guy, ive been with kia since 1997 and i know these cars inside out, the cars computer is learning your driving habitts and thats why you feel the car doing that"... okk that was rude.. I take my keys and not even a block away from the dealership my car starts doing the same thing, instead this time even worse... I take it right back. They diagnose the problem next day and say its a bad high pressure fuel line and the part will be here in 2 days. I waited a week and a half and no one called back to give me updates so i called and the guy TIM again starts mouthing off with me about we are waiting on the part. 2 weeks later i get my car fixed, i drive around and go to the gas station to fill up my tank, i pumped $10 worth of gas and it all spills right out.. IT WAS A HUGE SCENE AT THE GAS STATION BECAUSE THIS WAS NO ORDINARY SPILL, THIS WAS A MAJOR GAS LEAK. The gas station employees and manager come out to sand down the gas leak and move the customers out of danger, ofcourse i had to apologize for something that was not my fault. I take the car right back, the next day, TIM calls me and says "hey we are sorry it was just a loose clamp"... I was so angry, I said that loose clamp coudve gotten me killed.. anything could've happened. He did not apologize or anything, instead just places my keys on the counter and says heres your keys... Im going to corporate with this, this is not just done. TIM refused to fill my gas tank when my reserve light was on, and he said "well there is a gas station across the street i think you might make it".. ABSOLUTELY HORRIBLE SERVICE> DO NOT GO THERE. I COUDVE DIED>> AND KIA IS DOING NOTHING ABOUT IT
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great salesman
This salesman is the best there is he knows he's work and job and I just wish u guys had a whole lot of salesman like Ronald work
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
False advertising
KIA will not pay off our car they lie and they will not give u $4500 toward your car do not go here u will make a big mistake........
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Car buying experience
Really appreciate how well they got me through the whole buying process and love my car salesman Louie Medina was wonderful will definitely try to send customers there
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase