ReviewsWrite a review
Work on my QX60 with and oil leak 5 times it has leak again service mgr has no customer service when I pick up my car had palm print all over the car
It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, Mike Turner - General Manager, email@example.com, (925) 556-3209
Thank you SK
Had the check engine light come on my vehicle during a busy chaotic week. SK and the guys at Dublin Infiniti got my ride in on short notice. Found the problem, got it fixed and put me back on the road way sooner than I had expected. They were friendly, fast and did a great job keeping me informed of what was going on so that I could plan the rest of my day accordingly.
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Turner - General Manager, firstname.lastname@example.org, (925) 556-3209
Great job! Ask for SK
First time at Dunblin Infiniti and I sure will be back. SK, guy that helped me was perfect! Had me in and out with no problems. Even got a free car wash! He was very friendly and took care of my car. Will be back for sure! Thanks again!
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Mike Turner - General Manager, email@example.com, (925) 556-3209
My experience with Dublin Infiniti has been nothing but great for many years. Thank you Lincoln for making sure that my service was a great experience, making sure my car was done in a timely manner, and your overall support with helping me with my situation. Also, I want to thank the mechanic (not sure of his name) for his part in repairing my vehicle. 👍🏾👍🏾👍🏾
Sherece, thank you so much for the wonderful review of your experience at Dublin Infiniti. Lincoln is one of the best at his profession, and we feel your review is spot on. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. Sincerely, Mike Turner - General Manager, firstname.lastname@example.org, (925) 556-3209
QX60 purchase at Dublin Infiniti
The Dublin Infiniti team provided an excellent customer service. John Kada was our salesperson and he went above and beyond to make sure we are getting the QX60 that we wanted. His friendliness and knowledge of the Infiniti brand were excellent. The finance team did a great job ensuring we have the best rate and made the whole purchasing process very easy and thorough. Thank you, Dublin Infiniti family, for providing an excellent customer service!
Thank you for leaving us this review, Myra. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Mike Turner - General Manager, email@example.com, (925) 556-3209
Another Great Service Experience
I've been coming to the dealership for repairs on my car since I purchased it (Infinity, M35, 2008). I have consistently received excellent service and my experiences have been nothing but positive. Kudos to Michael Troche and the crew in the Service Department.
Denis, thank you for taking the time to share your feedback. Each employee is a valued member of the Dublin Infiniti team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Mario Beltran - General Manager, firstname.lastname@example.org, (925) 556-3200
Great service from PK!
Great service from PK!! He was extremely helpful and knowledgeable. Kept in regular contact and very responsive to my concerns. Helps to make up for less than stellar service in the past.
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Mario Beltran - General Manager, email@example.com, (925) 556-3200
Infiniti Dublin has great staff at their auto dealers. The people there are great in customer service. My car needed new brakes. Michael suggested we should replace them due to safety and also the longevity of the vehicle. He offered to vacuum and get my car clean. I really appreciate honesty and customer service. I have always found it there at Infiniti. Thank you! Linda
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Toby Lay, firstname.lastname@example.org
It is a very nice experience having a service advisor like Lincoln Haven who is very knowledgeable and very professional . The repairs are top notch, excellent staff of mechanics
Hello Kirby and thank you for your kind words! Lincoln is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, Toby Lay, email@example.com
Salesman was Great. Finance Rep was a complete xxx
Sales staff was great. My personal salesman Steve Gramn is a valuable asset to this company. Finance Manager was a complete xxxxxxx. I waited over 3.5 hours for him to complete the paperwork on my pre-approved purchase. When I complained about waiting so long they told me I had one in front of me. Hours later I had two customers ahead of me. When I pointed out that hours ago I was next I was approached by this little Jared Trump want to be and he very rudely told me to come into his office if I was going to cuss and be upset in the lobby. He didn’t want other customers to hear me. Other sales personnel stopped me from going into his office (a good idea)as they could see that I was royally offended by his lack of professionalism. It was obvious that he was working higher dollar purchases and I could wait. Like I said. Great staff except for pencil *ick. I informed him in his office that it is not smart to treat people rudly like he did. He just continued with his cocky attitude the entire time he processed the paperwork. The paperwork took about five minutes. I would never purchase another vehicle here if I had to deal with this finance clown. He left a very bad impression.