Dublin INFINITI

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3.8
(57 reviews)
Visit Dublin INFINITI
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday 10:00am–7:00pm Closed
New (925) 230-0340 (925) 230-0340
Used (925) 558-8977 (925) 558-8977
Service (925) 905-8722 (925) 905-8722

Inventory

See all 56 vehicles from this dealership.

About our dealership

DUBLIN INFINITI - A TRUSTED HAYWARD & PLEASANTON INFINITI SOURCE Serving as the primary dealer in the area, Dublin INFINITI has all the new and used vehicles you need. We are located at 6450 Dublin Ct. Our convenient location and extensive inventory make us one of the most popular INFINITI dealers in Dublin, CA. Get in touch with our sales staff and let them help you get the car of your dreams. Hayward INFINITI buyers too are welcome to our showroom, if they are looking for a classy sedan or a spacious SUV. Visit our dealership and learn why drivers prefer us when it comes to buying or leasing a vehicle from this brand.

Service center

Phone number (925) 905-8722

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–6:00pm
Sunday
Closed

Reviews

3.8
(57 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Unethical & Poor Business Practices.

I purchased a 2021 CPO Infiniti QX50 vehicle from Dublin Infiniti less than 4 months ago and unfortunately one of the worst decisions I've made. Infiniti Dublin is unethical and has shady business practices. Any dealership that sells CPO goes through an "extensive" inspection to make the car seem like it's just as good as buying a brand new car with extras and extended warranties. After 48 hours of possessing the vehicle, my tire light came on and there was a slow leak in my passenger-side tire. I texted John, my car salesman, and told him how dangerous it was for them to let me off the lot and let me travel to Sacramento with faulty tires. The response I get is that they do inspect their vehicle and that they have run-flat tires that will go 50 miles. Less than 2 months later, after going to two different tire shops, they told me that my tires are "legally" bald. With less than 5k miles put on the vehicle, I know how to shell out additional money to replace the run-flat tires, which don't run cheap. Additionally, when purchasing the vehicle, Seth & John continued to pressure me to buy extended warranties and I objected; however, when it came to the stolen vehicle recovery program, Seth advised that it was required to purchase it in order to buy the vehicle. When reading the paperwork when I got home, the paperwork clearly advised that "this is not required to purchase the vehicle". Again, what a terrible and unethical way to have your customers spend additional money. I will never recommend anyone to Dublin Infiniti to anyone.

1.0

Unethical & Poor Business Practices.

I purchased a 2021 CPO Infiniti QX50 vehicle from Dublin Infiniti less than 4 months ago and unfortunately one of the worst decisions I've made. Infiniti Dublin is unethical and has shady business practices. Any dealership that sells CPO goes through an "extensive" inspection to make the car seem like it's just as good as buying a brand new car with extras and extended warranties. After 48 hours of possessing the vehicle, my tire light came on and there was a slow leak in my passenger-side tire. I texted John, my car salesman, and told him how dangerous it was for them to let me off the lot and let me travel to Sacramento with faulty tires. The response I get is that they do inspect their vehicle and that they have run-flat tires that will go 50 miles. Less than 2 months later, after going to two different tire shops, they told me that my tires are "legally" bald. With less than 5k miles put on the vehicle, I know how to shell out additional money to replace the run-flat tires, which don't run cheap. Additionally, when purchasing the vehicle, Seth & John continued to pressure me to buy extended warranties and I objected; however, when it came to the stolen vehicle recovery program, Seth advised that it was required to purchase it in order to buy the vehicle. When reading the paperwork when I got home, the paperwork clearly advised that "this is not required to purchase the vehicle". Again, what a terrible and unethical way to have your customers spend additional money. I will never recommend anyone to Dublin Infiniti to anyone.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Dealer response

Thank you for taking the time to share your recent experience at Dublin Infiniti. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Mike Turner - General Manager, mike.turner@cacargroup.com, (925) 556-3209

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1.0

Worst service

Work on my QX60 with and oil leak 5 times it has leak again service mgr has no customer service when I pick up my car had palm print all over the car

1.0

Worst service

Work on my QX60 with and oil leak 5 times it has leak again service mgr has no customer service when I pick up my car had palm print all over the car

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, Mike Turner - General Manager, mike.turner@cacargroup.com, (925) 556-3209

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5.0

Thank you SK

Had the check engine light come on my vehicle during a busy chaotic week. SK and the guys at Dublin Infiniti got my ride in on short notice. Found the problem, got it fixed and put me back on the road way sooner than I had expected. They were friendly, fast and did a great job keeping me informed of what was going on so that I could plan the rest of my day accordingly.

5.0

Thank you SK

Had the check engine light come on my vehicle during a busy chaotic week. SK and the guys at Dublin Infiniti got my ride in on short notice. Found the problem, got it fixed and put me back on the road way sooner than I had expected. They were friendly, fast and did a great job keeping me informed of what was going on so that I could plan the rest of my day accordingly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Turner - General Manager, mike.turner@cacargroup.com, (925) 556-3209

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5.0

Great job! Ask for SK

First time at Dunblin Infiniti and I sure will be back. SK, guy that helped me was perfect! Had me in and out with no problems. Even got a free car wash! He was very friendly and took care of my car. Will be back for sure! Thanks again!

5.0

Great job! Ask for SK

First time at Dunblin Infiniti and I sure will be back. SK, guy that helped me was perfect! Had me in and out with no problems. Even got a free car wash! He was very friendly and took care of my car. Will be back for sure! Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Mike Turner - General Manager, mike.turner@cacargroup.com, (925) 556-3209

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5.0

Happy customer

My experience with Dublin Infiniti has been nothing but great for many years. Thank you Lincoln for making sure that my service was a great experience, making sure my car was done in a timely manner, and your overall support with helping me with my situation. Also, I want to thank the mechanic (not sure of his name) for his part in repairing my vehicle. 👍🏾👍🏾👍🏾

5.0

Happy customer

My experience with Dublin Infiniti has been nothing but great for many years. Thank you Lincoln for making sure that my service was a great experience, making sure my car was done in a timely manner, and your overall support with helping me with my situation. Also, I want to thank the mechanic (not sure of his name) for his part in repairing my vehicle. 👍🏾👍🏾👍🏾

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Sherece, thank you so much for the wonderful review of your experience at Dublin Infiniti. Lincoln is one of the best at his profession, and we feel your review is spot on. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. Sincerely, Mike Turner - General Manager, mike.turner@cacargroup.com, (925) 556-3209

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5.0

QX60 purchase at Dublin Infiniti

The Dublin Infiniti team provided an excellent customer service. John Kada was our salesperson and he went above and beyond to make sure we are getting the QX60 that we wanted. His friendliness and knowledge of the Infiniti brand were excellent. The finance team did a great job ensuring we have the best rate and made the whole purchasing process very easy and thorough. Thank you, Dublin Infiniti family, for providing an excellent customer service!

5.0

QX60 purchase at Dublin Infiniti

The Dublin Infiniti team provided an excellent customer service. John Kada was our salesperson and he went above and beyond to make sure we are getting the QX60 that we wanted. His friendliness and knowledge of the Infiniti brand were excellent. The finance team did a great job ensuring we have the best rate and made the whole purchasing process very easy and thorough. Thank you, Dublin Infiniti family, for providing an excellent customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for leaving us this review, Myra. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Mike Turner - General Manager, mike.turner@cacargroup.com, (925) 556-3209

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5.0

Another Great Service Experience

I've been coming to the dealership for repairs on my car since I purchased it (Infinity, M35, 2008). I have consistently received excellent service and my experiences have been nothing but positive. Kudos to Michael Troche and the crew in the Service Department.

5.0

Another Great Service Experience

I've been coming to the dealership for repairs on my car since I purchased it (Infinity, M35, 2008). I have consistently received excellent service and my experiences have been nothing but positive. Kudos to Michael Troche and the crew in the Service Department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Denis, thank you for taking the time to share your feedback. Each employee is a valued member of the Dublin Infiniti team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Mario Beltran - General Manager, mariob@cacargroup.com, (925) 556-3200

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5.0

Great service from PK!

Great service from PK!! He was extremely helpful and knowledgeable. Kept in regular contact and very responsive to my concerns. Helps to make up for less than stellar service in the past.

5.0

Great service from PK!

Great service from PK!! He was extremely helpful and knowledgeable. Kept in regular contact and very responsive to my concerns. Helps to make up for less than stellar service in the past.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Mario Beltran - General Manager, mariob@cacargroup.com, (925) 556-3200

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5.0

Great People!

Infiniti Dublin has great staff at their auto dealers. The people there are great in customer service. My car needed new brakes. Michael suggested we should replace them due to safety and also the longevity of the vehicle. He offered to vacuum and get my car clean. I really appreciate honesty and customer service. I have always found it there at Infiniti. Thank you! Linda

5.0

Great People!

Infiniti Dublin has great staff at their auto dealers. The people there are great in customer service. My car needed new brakes. Michael suggested we should replace them due to safety and also the longevity of the vehicle. He offered to vacuum and get my car clean. I really appreciate honesty and customer service. I have always found it there at Infiniti. Thank you! Linda

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Toby Lay, tobyl@cacargroup.com

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5.0

Service department

It is a very nice experience having a service advisor like Lincoln Haven who is very knowledgeable and very professional . The repairs are top notch, excellent staff of mechanics

5.0

Service department

It is a very nice experience having a service advisor like Lincoln Haven who is very knowledgeable and very professional . The repairs are top notch, excellent staff of mechanics

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Kirby and thank you for your kind words! Lincoln is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, Toby Lay, tobyl@cacargroup.com

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