Dublin INFINITI

2.0 out of 5 2.0

Reviews

2.0 out of 5 2.0
47 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 3.0 out of 5
    December 21, 2018

    Sales staff was great. My personal salesman Steve Gramn is a valuable asset to this company. Finance Manager was a complete xxxxxxx. I waited over 3.5... hours for him to complete the paperwork on my pre-approved purchase. When I complained about waiting so long they told me I had one in front of me. Hours later I had two customers ahead of me. When I pointed out that hours ago I was next I was approached by this little Jared Trump want to be and he very rudely told me to come into his office if I was going to cuss and be upset in the lobby. He didn’t want other customers to hear me. Other sales personnel stopped me from going into his office (a good idea)as they could see that I was royally offended by his lack of professionalism. It was obvious that he was working higher dollar purchases and I could wait. Like I said. Great staff except for pencil *ick. I informed him in his office that it is not smart to treat people rudly like he did. He just continued with his cocky attitude the entire time he processed the paperwork. The paperwork took about five minutes. I would never purchase another vehicle here if I had to deal with this finance clown. He left a very bad impression.

    3.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    February 23, 2018

    Try to buy a car couldn't get anyone with enough knowledge to help me with simple questions, got shuttled from 1 sales person to another ,hung up on and... then transferd to a voice mail with no name ,,don't buy from these guys

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    July 14, 2017

    We were making a deal for an INFINITI SUV with them I made a deal with them after Hal the sales manager changed his mind when I was going to buy the car.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    May 25, 2016

    no pressure, Rob knew what he was talking about very friendly staff-answered all questions we asked. Jag also was friendly and gave great service

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 21, 2016

    Car made a whopping sound which wasn't clear as to what it was. It ended up being the tires, which were replaced and the sound was gone. The car was... clean and felt tighter, felt great driving it again.

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 19, 2016

    Mathew was very efficient and took the time to explain in detail exactly what was to be done to the car and when it would be ready.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 18, 2016

    Words can't really express the overall feeling of customer satisfaction. It needs to be witnessed in order to really grasp the concept. As a veteran Corporate... Sales veteran, I know, better than most, the value of a great customer experience. Many organizations try, yet fail, while others don't even entertain the thought of providing it, and they can easily be identified, due to their stagnant revenue streams, high employee turnover, multiple bad reviews from the public, which happens to be an internet savvy group. Mike Troche has always been a personal friend of mine since 2005, while he shined at the Pleasanton location. He has been one of the most loyal, trustworthy, hard working, dedicated individuals I've ever met in my life, and when I bring my 2005 G35 6MT in for service, I don't worry about anything. I just take a walk, come back 45 minutes later, and all is well. Kudos to the remaining staff members, as they all provide smiles and pleasantries as I stroll through the dealership. Keep up the good work. Outstanding organization!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 17, 2016

    Great customer service very personable and they care about providing customers with 1st in class customer service. Prices charged are reasonable.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 15, 2016

    After having a less than ideal experience in our region, we came down to Dublin and were quickly at ease and felt like we made the right choice of dealership.... Max, Jag, and Reter...man what a team! Sounds like a law firm that serve the hot rod community :) Thank you for your professionalism and taking the time to go over car features and financial details and being a place where I honoestly feel compelled to recommend to friends and family. Muhsin (Mike) Alie

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 13, 2016

    Mike and Ander: professional, friendly, and efficient. I always trust them 100% to get the job done right the first time.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews