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Purchased a finance car got approved. I went back to them to trade-in the car due my work is flooding area wanted a SUV that has 3300 miles on it and they... dont want it they advised me to keep the car.
Great overall experience. Called about the issue they set me a time to come in and service was great as well as staff and got me in and out.
I owned a 04 kia spectra that was on it's last leg. I went into the dealership lot to look around and Zac Lopez came out to offer assistance. He asked... me what I was looking for, and proceeded to guide me to what my interests were. He was honest and very kind, also patient, because I was undecided as to what I wanted to do. After the test drive, the buying process, I thought would be difficult to understand but zac and mr. Leroy helped me to understand in laymans terms the documents and my payments and any other products and services. The next day I was driving my brand new 2015 kia sportage. If you are looking for great customer service, a friendly atmosphere, and you want a kia, go to Dennis Eakin Kia in Killeen. Ask for Zac Lopez.
The staff are friendly, professional and looked after our needs, concerns and questions answered.
My car salesman jeff Great costomer service!! Made me feel better about buying my new car.
Clint and Oleesha were both involved in the sales process. They were very helpful without pressuring me to buy. My Kia Niro is so far a really great car.... Debbie in finance was terrific and explained our options for extra warranty and service coverage simply and with no pressure to buy. Thanks for the great experience to all the folks at Dennis Eakin Kia.
The whole process was great. The salesmen stayed on top of every step of the deal. This was the 5TH car that I have bought from this dealership.
I would like to thank Dennis Eakin Kia for my buying experience it was a pleasure doing business with them once again. This wasn't the first vehicle that... I have bought it was the second new and I also cosigned twice for my son. The service is great and the staff is amazing.
My husband and I drove from Waco to Killeen to visit this dealership because they had the car in stock that we were interested in purchasing. He spoke... with Phil prior to our trip to let him know when we would be coming, what we were looking for, etc. Upon our arrival we told Phil that we were buying a car and to please bring the options around the front and then not bother us again until we came to get him. He respected that!! It is so hard to find a salesperson, especially at a car dealership, that isn't constantly badgering you. But Phil did what we asked and in the end made the buying process so much more enjoyable for us. When it was time to finally decide on something, he was helpful, knowledgeable, funny and kind. Overall, he is someone I would highly recommend if you will be purchasing a car from this location!!
Excellent customer service, and great team. Debbie, Phillip, and Anthony you all did a fantastic job, I love my new Kia Optima Ex...