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Faulkner Hyundai Harrisburg

(759 reviews)

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(759 reviews)

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Let me show up to an appointment knowing my recalled part

Let me show up to an appointment knowing my recalled part was not in stock. proceeded to let me wait an hour before informing me that this recall part wasn’t in stock and tried to keep my car for 72 hours until it was in stock again. Then proceeded to tell me that they would reach out to me when in stock for me to make an appointment still have not heard anything.

Let me show up to an appointment knowing my recalled part

Let me show up to an appointment knowing my recalled part was not in stock. proceeded to let me wait an hour before informing me that this recall part wasn’t in stock and tried to keep my car for 72 hours until it was in stock again. Then proceeded to tell me that they would reach out to me when in stock for me to make an appointment still have not heard anything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Great customer service, sales team was very professional.

Great customer service, sales team was very professional. Finance was easy and informative. Morgan was very attentive and knowledgeable.

Great customer service, sales team was very professional.

Great customer service, sales team was very professional. Finance was easy and informative. Morgan was very attentive and knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great customer service!

Great customer service! Love that they wash my car too! Caring and professional. Very pleased.

Great customer service!

Great customer service! Love that they wash my car too! Caring and professional. Very pleased.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I appreciate the way they are always ready to talk with

I appreciate the way they are always ready to talk with me about my car, which is not yet quite an antique. They keep me going.

I appreciate the way they are always ready to talk with

I appreciate the way they are always ready to talk with me about my car, which is not yet quite an antique. They keep me going.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Thank you, Mike Merritt for being an awesome salesman and

Thank you, Mike Merritt for being an awesome salesman and making this a smooth process.

Thank you, Mike Merritt for being an awesome salesman and

Thank you, Mike Merritt for being an awesome salesman and making this a smooth process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Very friendly staff and very helpful during our visit.

Very friendly staff and very helpful during our visit. Was able to supply a loaner car to us while ours was being serviced. They kept us posted as to the process and that was wonderful.

Very friendly staff and very helpful during our visit.

Very friendly staff and very helpful during our visit. Was able to supply a loaner car to us while ours was being serviced. They kept us posted as to the process and that was wonderful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I highly recommend having your vehicle serviced here.

I highly recommend having your vehicle serviced here. Great customer service. Both Collin and Nick were able to get vehicle serviced, plus issues not known to me. All was done and made my apt to finish the rest of issues once parts arrive

I highly recommend having your vehicle serviced here.

I highly recommend having your vehicle serviced here. Great customer service. Both Collin and Nick were able to get vehicle serviced, plus issues not known to me. All was done and made my apt to finish the rest of issues once parts arrive

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I had a really great experience.

I had a really great experience. They got me in right away and I had my car back within 2 days and it rides better than ever. I had a 5 star experience and Morgan was very communicative and really went above and beyond.

I had a really great experience.

I had a really great experience. They got me in right away and I had my car back within 2 days and it rides better than ever. I had a 5 star experience and Morgan was very communicative and really went above and beyond.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Asked my preference of communication and was able to

Asked my preference of communication and was able to provide a deal via email. This by fair the best deal! Ask for Matt, he?s very knowledgeable.

Asked my preference of communication and was able to

Asked my preference of communication and was able to provide a deal via email. This by fair the best deal! Ask for Matt, he?s very knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Stephanie, thanks for your great review, and for giving our dealership such a five star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Collin greeted me at suv and got me checked in, getting

Collin greeted me at suv and got me checked in, getting my apt started. Later, Nick informed me of some issues with vehicle and made some suggestions. Grateful for these two guys. My vehicle was completed in a timely manner and all was fixed and or corrected. Made an apt, on way out to get rest of work completed the following week. Highly recommend this facility to have your vehicle serviced

Collin greeted me at suv and got me checked in, getting

Collin greeted me at suv and got me checked in, getting my apt started. Later, Nick informed me of some issues with vehicle and made some suggestions. Grateful for these two guys. My vehicle was completed in a timely manner and all was fixed and or corrected. Made an apt, on way out to get rest of work completed the following week. Highly recommend this facility to have your vehicle serviced

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Diane, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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