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I drove the new Sonata I bought for 11 days and it's been at the dealership getting parts replaced for 9 days. The manager refused to stand behind the... car other than getting it repaired( probably did it because he had no choice). I wish I had checked the dealership rating before I went there. Spend your money somewhere else!
Hello, thank you for taking the time to share your experience. We regret that this situation has not been resolved to your satisfaction. We would appr...eciate the chance to discuss this matter further; please contact Todd Kuhn at email@example.com and we'll do our best to make this right with you. We hope to hear from you soon.
Please save your time money and nerves instead of doing business with this dealer. They are doing total fraud running your credit multiple times, not following... up with the process and not telling you the actual situation. I will put a very detailed review about that and please be careful with this people.
We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your ex...perience in more detail. Please reach out General Manager, Todd Kuhn at firstname.lastname@example.org or at (717) 238-7324 and we will work with you personally in rectifying the issues you experienced.
I loved buying from Faulkner. They were great. The staff was very helpful and did everything possible to get me in a car.
Thank you for your awesome feedback and welcome to the Faulkner Family!!
Walked into the dealership looking for a used Hyundai. The salesperson was pretty straightforward and showed me what they had in stock that met my criteria.... I told the salesperson that if I could walk out the door with taxes and tags for the price offered, I'd write a check for the full amount. After the obligatory "I have to speak with my manager", the manager came over with a price a few hundred dollars over the price I asked for. When I got up to leave, the manager, Bryan Dougherty, visibly perturbed, asked what he had to do to sell me the car. I reiterated the price I was willing to pay. He met my price, and then we shook hands on the deal. Went over for the song and dance--extra warranty this and extended service that. Finally, they escorted me to my new used car, and presented a single key and FOB for the car. When I asked where the second key was for the car, they insisted they only had one, but I could buy another key and FOB for some outrageous price. I told them that this was the most unethical scam I ever experienced, but they stood firm that there was only one key to the car. However, during the course of their scam, no one ever asked me to write the check. When I asked them if I should take the price of the key and FOB off the price of the car they just wrote the paperwork up on, Bryan Dougherty snapped back YOU WANT A KEY? WRITE HIM UP AN IOU!!! and promptly stormed back to his office. 3 weeks later, after several unreturned emails and phone calls later, I happily paid for my own key and FOB at another location. So, if you want a bunch of unethical, unprofessional scammers to sell you a car, Faulkner Pre-Owned Hyundai is the place for you!! ...and just before they swiftly took the pictures of my car off their website, I happened to grab a screenshot of the interior... with one key in the ignition and one key dangling on the key ring. --PRICELESS
Mark, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for leaving feedback. Please reach out to ...our General Manager, Todd Kuhn at email@example.com so we may identify ways to improve your experience.
Was all set to buy the car I researched on line. Thought if was a reasonable price, or we could negotiate a little more. Salesman was ok, but manager shot... down any more possible discounts and actually stated price should be higher since they were NOT going to make money on me on service. I felt disappointed and disgruntled since I travelled 2 hours for this car and deal. I did not buy from this dealership.
It's upsetting to hear that you did not receive the top-notch service we strive to provide. Please contact our General Manager, Todd Kuhn at tkuhn@fau...lknerhyundai.com so we can work with you to make this right.
This was the first time I had been to Faulkner Hyundri and I could not be more pleased. Everyone I met and worked with were kind, courteous and treated... me as a friend. I did not experience any pressure sale pitches and did not feel uncomfortable at all. It was a very enjoyable experience.
Thank you for taking the time to let us know how we did. If you ever need anything else from us, please feel free to give us a call or stop by. Have a...n awesome day!
They side step all your questions. Try to trick you into buying things you don't need or want. Say they will do things for you and dont.
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work to...wards a resolution, so if you are willing, please reach out to our General Manager, Todd Kuhn at firstname.lastname@example.org to discuss this further. We look forward to hearing from you soon.
Bought a 2 year old used vehicle that was inspected 2-3 weeks before by them. It had a cracked windshield (which they sort-of repaired for free) and a... cracked rear passenger-side tail light (which they didn't repair). On the positive side it looks like their service department is very lenient with passing cars for inspection that have things wrong with them that shouldn't pass inspection as they are. Good thing I kept my old car so I could at least drive that the first couple of weeks after buying this (and didn't have to worry about being pulled over by a cop for driving with a cracked windshield or broken tail light or having my windshield crack worse by driving it). Also, when I used the shuttle service to get to the shop from home after driving my vehicle to their service center to get the windshield fixed, the driver dropped me off at the wrong building and I had to walk 5 minutes to get to the building I was supposed to be at. Also, they hard-sell their extended warranty service a little too much which every website and Consumer Reports says not to ever buy because it is a waste of money (and you're paying interest on it because it is tied to the loan). Other than these negative aspects of buying a vehicle here everything else was average.
We are disappointed to hear that you did not have a more positive experience with us at Faulkner Hyundai. Please reach out to Paul Selvaggi at (717) 3...03-3194 when you can so we can address this situation directly. Thank you and have a great day.
We had a wonderful experience dealing with Holly Beeman. She’s a superstar!! She went above and beyond for us. I highly recommend Faulkner Hyundai. 4 Star... treatment
Hello, thank you for sharing your positive experience with Holly! Our team strives to deliver an excellent experience, and are glad you found this to ...be the case during your visit. If you have further needs or questions, please reach out!
Buying a new car from Faulkner Hyundai was a pleasure. Everybody should have that kind of experience. Everybody that I talked to was polite and answered... all my questions.
Barry, we're happy to hear you had such a positive buying experience with our team! If you have any further needs or questions, please give us a call.... We're always happy to help!