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Moss Bros. GMC

(113 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–5:30pm
Tuesday 8:30am–9:00pm 7:00am–5:30pm
Wednesday 8:30am–9:00pm 7:00am–5:30pm
Thursday 8:30am–9:00pm 7:00am–5:30pm
Friday 8:30am–9:30pm 7:00am–5:30pm
Saturday 9:00am–9:30pm 7:00am–5:00pm
Sunday 9:30am–9:00pm Closed

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Reviews

(113 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Don’t come here at all worst sales person Charla was

Don’t come here at all worst sales person Charla was rude and tell us go by the car somewhere else. And walk away

Don’t come here at all worst sales person Charla was

Don’t come here at all worst sales person Charla was rude and tell us go by the car somewhere else. And walk away

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Five stars

Purchased a used pickup truck and let say, what a Great sells team and awesome finance dept. General manager runs a very successful team! And I'm sure the service dept is just as good!!

Five stars

Purchased a used pickup truck and let say, what a Great sells team and awesome finance dept. General manager runs a very successful team! And I'm sure the service dept is just as good!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate the 5 stars William, we are so glad to hear that our team was able to give you a positive experience during your purchase !

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very satisfied

we walk in only to see the cars and we end up buying a new truck 2024 GMC sierra very satisfied i would recommend to friend our a family member.

very satisfied

we walk in only to see the cars and we end up buying a new truck 2024 GMC sierra very satisfied i would recommend to friend our a family member.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the wonderful review and for your business, Ignacio! Happy to help you and your family.

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Satisfied Customer

Thank you Carlos Gonzalez and staff for working with us and providing us with extraordinary customer service. We’re very happy with our new GMC Sierra. My husband and I had been looking for a truck for months . Thank you for working with us.

Satisfied Customer

Thank you Carlos Gonzalez and staff for working with us and providing us with extraordinary customer service. We’re very happy with our new GMC Sierra. My husband and I had been looking for a truck for months . Thank you for working with us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Satisfied Customer

Thank you Carlos Gonzalez and staff for working with us and providing us with extraordinary customer service. We’re very happy with our new GMC Sierra. My husband and I had been looking for a truck for months . Thank you for working with us.

Satisfied Customer

Thank you Carlos Gonzalez and staff for working with us and providing us with extraordinary customer service. We’re very happy with our new GMC Sierra. My husband and I had been looking for a truck for months . Thank you for working with us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much for giving us the opportunity to serve you and your husband and congratulations on your new GMC. We appreciate you giving us a five-star review. If there is anything else that we can do for you please let us know. All the best.

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Disappointed

Purchased a brand new 2023 GMC CANYON and has given me nothing but problems. The incompetence of the service department is undescribable. The lack of communication from there service supervisor, Pedro Perez, is preposterous. If you are looking to purchase a GMC, I recommend going to another dealer because you will be very disappointed. This is the thrid time I have to jump start my Brand New Truck!!!

Disappointed

Purchased a brand new 2023 GMC CANYON and has given me nothing but problems. The incompetence of the service department is undescribable. The lack of communication from there service supervisor, Pedro Perez, is preposterous. If you are looking to purchase a GMC, I recommend going to another dealer because you will be very disappointed. This is the thrid time I have to jump start my Brand New Truck!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 2.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Our service team is truly embarrassed about this unfortunately, I am unable to find your contact information. Please contact me my name is Dave Oley I can be reached at 951-242-2223 ext. 4122 to further discuss your situation and hopefully resolve it. We would hate to lose a customer over something like this. I hope to speak to you soon Peter, and get this issue resolved.

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Rating

Performed service for Lo-jack and invisible bra. Was done earlier than expected. Service area was clean and efficient. Will take truck back again. Thank you for being so prompt.

Rating

Performed service for Lo-jack and invisible bra. Was done earlier than expected. Service area was clean and efficient. Will take truck back again. Thank you for being so prompt.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate the positive feedback. We look forward to seeing you at your next service visit. -Service Director

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Excellence and Professional Service!

If anyone needs a car go see Mo! He and his crew are the best! I am completely satisfied and pleased with my Acadia. Thank you for being good at what you do.

Excellence and Professional Service!

If anyone needs a car go see Mo! He and his crew are the best! I am completely satisfied and pleased with my Acadia. Thank you for being good at what you do.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We wanted to thank you for not only allowing Moss Bros. the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to us if there is ever anything I could assist you with in the future. Thank you.

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services was done as they promised

the service repair was completed and done as they promised. provided the good services and prompt delivery. The price of the oil changes was increased from the previous. this is inflation rate!

services was done as they promised

the service repair was completed and done as they promised. provided the good services and prompt delivery. The price of the oil changes was increased from the previous. this is inflation rate!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for such a detailed insight on your experience, we hope to see you soon and wish you a great day.

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Parts Purchase and Install

Easy to make an appointment online. Our advisor called out on our appointment date, but David jumped right in and got us in and out within an hour.

Parts Purchase and Install

Easy to make an appointment online. Our advisor called out on our appointment date, but David jumped right in and got us in and out within an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for such a detailed insight on your experience, we hope to see you soon and wish you a great day.

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See all 113 reviews