Reviews
Our second purchase from this dealership.
Our second purchase from this dealership. (Formerly Fiat of Strongsville.) A warm, pleasant experience from beginning to end.
Our second purchase from this dealership.
Our second purchase from this dealership. (Formerly Fiat of Strongsville.) A warm, pleasant experience from beginning to end.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Doug is a very good salesman.
Doug is a very good salesman. He was very understanding and attentive to my needs. He made the purchase a pleasant experience.
Doug is a very good salesman.
Doug is a very good salesman. He was very understanding and attentive to my needs. He made the purchase a pleasant experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Doug was wonderful, made the process super easy.
Doug was wonderful, made the process super easy. I knew what I wanted & where I wanted to be in terms of cost. Got me in & out in under an hour & a half too which was awesome.
Doug was wonderful, made the process super easy.
Doug was wonderful, made the process super easy. I knew what I wanted & where I wanted to be in terms of cost. Got me in & out in under an hour & a half too which was awesome.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Doug and everyone at Strongsville were very communicative
Doug and everyone at Strongsville were very communicative and made an out of state purchase seamless. Great after-delivery support as well.
Doug and everyone at Strongsville were very communicative
Doug and everyone at Strongsville were very communicative and made an out of state purchase seamless. Great after-delivery support as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The sales team was extremely friendly and accommodating.
The sales team was extremely friendly and accommodating...definitely going the extra mile helping me purchase my car! : )
The sales team was extremely friendly and accommodating.
The sales team was extremely friendly and accommodating...definitely going the extra mile helping me purchase my car! : )
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This dealership failed to be transparent about certain
This dealership failed to be transparent about certain obligations tied to the vehicle lease, which only became clear after the fact. That alone was frustrating, but the response from management made the situation worse. When these concerns were raised with the general manager, Mike, there was little to no empathy or effort to address the issue, just a dismissive attitude that suggested the dealership did not value the customer relationship or future business. Buying or leasing a vehicle requires trust, and based on my experience, that trust was not upheld.
This dealership failed to be transparent about certain
This dealership failed to be transparent about certain obligations tied to the vehicle lease, which only became clear after the fact. That alone was frustrating, but the response from management made the situation worse. When these concerns were raised with the general manager, Mike, there was little to no empathy or effort to address the issue, just a dismissive attitude that suggested the dealership did not value the customer relationship or future business. Buying or leasing a vehicle requires trust, and based on my experience, that trust was not upheld.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello Gtetorakis, I'm sorry you feel this way. Please allow me to present the facts. You returned your lease vehicle here that you leased from a different dealer. When leasing a car you are responsible for the wear and tear at the end of the lease. The dealer does not inspect lease returns and is not involved in that process. The bank sends an independent inspector to the dealership to do the inspection and they determine the damage and assign a dollar amount, if any, send that info back to the bank and they bill accordingly. If we inspected the car and are wrong in our assessment then we would be responsible, no? If we tell you to fix something and they wouldn't have charged you or if we tell you not to fix something and they do charge you... You can see the problem here. Furthermore, you call us for an explanation of the bill which we provide. You don't like the answer, understandable, no one likes unexpected bills. However you damaged your car, the repairs are your responsibility. The bill came from the bank, not Alfa Romeo of Strongsville. To put it another way, if you rent a house and leave damages at the end of the lease it will be deducted from your security deposit by the landlord. Would you expect your real estate agent to pay for that charge? Leaving a one star review solely because we would not pay your bill is uncalled for. As for valuing the customer relationship and earning trust? We've been the top rated Alfa Romeo dealer for customer satisfaction in the country three years running. We more than appreciate our customers and have built a following because of it. Again we're sorry that you feel this way but stand by our decision. If you would like to discuss further feel free to call us at 440-334-2155.
Doug is a great person and salesman.
Doug is a great person and salesman. I would recommend him for all your Alfa Romeo needs .
Doug is a great person and salesman.
Doug is a great person and salesman. I would recommend him for all your Alfa Romeo needs .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi iviner, Thank you for the 5 star review! We hope you're loving your Alfa!
First Off Alfa Romeo Of Strongsville Is Always The
First Off Alfa Romeo Of Strongsville Is Always The Cleanest And Presentable Of Dealerships I've Been To Each And Every Time And Open For Business. Doug Is Professional Detailed Diligent Thoroughly Knowledgeable And Makes Each And Every Customer Feel Welcomed And At Home During Each Purchase Its Not About Him Its About The Experience For Every Customer Nobody Can Top Doug's Excitement To Inform You On The Alfa Romeo Brand
First Off Alfa Romeo Of Strongsville Is Always The
First Off Alfa Romeo Of Strongsville Is Always The Cleanest And Presentable Of Dealerships I've Been To Each And Every Time And Open For Business. Doug Is Professional Detailed Diligent Thoroughly Knowledgeable And Makes Each And Every Customer Feel Welcomed And At Home During Each Purchase Its Not About Him Its About The Experience For Every Customer Nobody Can Top Doug's Excitement To Inform You On The Alfa Romeo Brand
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Brandon Hargett Thank you for the kind words! We appreciate your patronage and hope you're loving the Alfa!
Very smooth process.
Very smooth process. Everything was prepared when we arrived, I would recommend anyone looking for an Alfa to contact Doug, I think we could have got a better interest rate, but would still recommend.
Very smooth process.
Very smooth process. Everything was prepared when we arrived, I would recommend anyone looking for an Alfa to contact Doug, I think we could have got a better interest rate, but would still recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi Bsims3201, Thank you for the kind words! We hope you're loving you Alfa!
The dealership was very clean.
The dealership was very clean. Everyone was very kind and attentive and made my purchase and everything else very simple and streamlined.
The dealership was very clean.
The dealership was very clean. Everyone was very kind and attentive and made my purchase and everything else very simple and streamlined.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi LAHDVM, Thank you for the kind words and this 5 star review! We appreciate your patronage and hope you're loving that Ram truck!