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Plaza INFINITI

4.2 out of 5 4.2
Rectangle 48
Sales 8:00 AM - 6:00 PM
Service 7:00 AM - 6:00 PM

Plaza INFINITI Hours

Sales

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2012

Welcome to Plaza INFINITI! Plaza INFINITI is the premier INFINITI dealer serving Creve Coeur and St. Louis, Missouri. Co

...

nveniently located in Creve Coeur, it is the ideal location for those looking for a new INFINITI or used INFINITI in St. Louis, Creve Coeur, Town and Country, Chesterfield, Manchester and Ballwin, Missouri. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! We look forward to serving you!

"Plaza Motors, luxury car center of the universe."

Service

Wheel Balance

$39.95

Tire Rotation

$14.95

Oil, Filter Change

$34.95

Battery Service

$29.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.2 out of 5 4.2
139 lifetime reviews. Includes reviews of Plaza INFINITI from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    March 14, 2020

    I have been purchasing/leasing cars from Plaza for over 20 years. We have 7 Infiniti's in a row, but have also leased Mercedes, BMW & Lexus. The sales... and finance departments at Infiniti have been excellent to work with over the years. They help us find the perfect car for our family and budget. I highly recommend Plaza Infiniti and Ron Oldham, Tom & Matt.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    tbeck, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist y...ou further.


    Worked with:
    Andrew Choate

    Finance Director

    NOT RATED

    Tom Capstick

    General Sales Manager

    NOT RATED

    Ron Oldham

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    February 1, 2020

    I recently had the pleasure of buying a preowned Infiniti from Plaza. Everyone I dealt with from the sales person to the finance manager to the general... manager to the guy who detailed my new car were professional, friendly, and knowledgeable. I feel like I got straightforward answers to all my questions and ended up with a great deal with no hassle on this amazing car. I will definitely recommend Plaza Infiniti to all my family and friends.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!


    Worked with:
    Andrew Choate

    Finance Director

    NOT RATED

    Anthony Jones

    Sales Consultant

    NOT RATED

    Tom Capstick

    General Sales Manager

    NOT RATED

  • December 9, 2015

    I had a 10 year old Infiniti and knew it was time to look for something newer. Visited several websites and contacted Sales at Plaza to put together some... options to look at on a visit. I bought the original Infiniti from them and as usual, they did not disappoint. When I got to the facility, they had several options for me to look at and test drive as I had requested. Great purchasing experience. Drove my new vehicle off the lot that evening. Would recommend for their customer service with sales and service departments.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 15, 2020

    Worked with Rob on and off over the course of a couple months before we were ready to pull the trigger. Transaction and turnover at dealership was quick... and clean. Rob is a consummate sales professional and an Infinity product knowledge expert.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us this positive review! Have a wonderful day!


    Worked with:
    Robert D'Alto

    Sales Consultant

    NOT RATED

    Andrew Choate

    Finance Director

    NOT RATED

  • 1.0 out of 5
    May 16, 2019

    Contacted by dealership weeks after last conversation to tell me they had good news. They were able to dealer trade for the car I was interested in. Confirmed... vin, MSRP, and price quote. Upon arrival was not the car. Said looking into it. Said couldn't get dealer to call them back. Lol at same time their internet sales person was contacting me to bring it in. Then retracted price quote. Inifinite lies. If dealer doesn't sign it, having it in writing from Plaza Infiniti is worthless.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Julie, I am very sorry to hear about your experience at our dealership. I understand your frustration and regret that we did not handle this matter mo...re effectively. We stand by our commitment to go above and beyond to ensure the complete satisfaction of our customers and more than welcome the opportunity to address your concerns. Please call me at your convenience at 314-635-9536. I look forward to speaking with you! -Mike Margas, General Manager

  • 1.0 out of 5
    March 8, 2019

    The cars clear coat pelled off 6 months into owning the car,I called Bob he didn't do anything ,wouldn't ever buy anything else from this business,cheep... clear coat to sell car, Buyer Beware !!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Tim, thank you for taking the time to leave a review. I¿¿¿m not aware of the issue and haven¿¿¿t had the clear coat or finish simply peeling off a veh...icle. There may be something we can do to address it. Please call me at your convenience so we can try to reach a resolution. Thanks! -Mike Margas, General Manager 314-919-8230 (Direct line)


    Worked with:
    Robert D'Alto

    Sales Consultant

    NOT RATED

  • 1.0 out of 5
    January 3, 2019

    I can no longer excuse the behavior of this staff and technicians as well-intentioned. In October 2018, Scott in the service department sat with me and... told me that the lead technician advised that I make roughly five major repairs, totaling over $2300, to get my service engine light to go off. Fittingly, I based my repair decisions on his seemingly expert advice that I later learned to be false or deeply misleading pretexts. After completing the repairs, the problem still remained. I have contacted the department and left voicemails since November and all efforts have been to no avail. The service engine light is still on, thus, compromising the success of my upcoming inspection. My fears were amplified after taking my car to be diagnosed by another certified technician who questioned the quality of the repairs I received. Plaza Infinite, I have not been compensated, reimbursed for the costly and erroneously repairs, or even received a callback. This is one of the worst examples of customer service I have experienced.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Please give me a call at 314-919-8392. Thank you. -Mike Simms, Service Manager

  • 5.0 out of 5
    October 2, 2018

    Unbelievably professional and exact in what they were doing. The time that was allotted to do the work was great . Everything at the infinity dealer... was simply wonderful.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing, Janet! Plaza INFINITI has the best service technicians around and I take a lot of pride in their work. We appreciate your busin...ess and welcome you to visit our specials page before your next visit to view the current offers. - Mike Simms, Service Manager

  • 5.0 out of 5
    September 25, 2018

    I continue to buy cars from Plaza Infiniti because of their unsurpassed service. I even have my other vehicle that is not an Infiniti serviced at Plaza... because they are so good at service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing, Arlene! Plaza INFINITI has the best service technicians around and I take a lot of pride in their work. We appreciate your busi...ness and welcome any questions or concerns you may have in the future. - Mike Simms, Service Manager

  • 3.0 out of 5
    September 16, 2018

    replace a flat tire, but none of the psi was reset for other tires - only the replaced tire was set to the correct PSI. seems like since i paid for a... rotation, this is somewhat suspicious.

    5.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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