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Very poor experience with the Waterloo office.
I purchased TWO vehicles in the same day in Late March 2019. Both seemed to have coolant leaks from the get go, I took my vehicle back three times, they sent it to the Ford Dealership down the road to have a lock fixed, at that time, PROMISED to have the coolant issue resolved. I spoke with Ford they never had it looked at. Within a few months My CV Axle broke, my entire front end Rack and Pinion went I ended up paying over $5,000 in repairs. BUT WAIT.. there's more. My second vehicle also had a coolant leak, then the electric started to go array, we took it to a mechanic whom spent hours on it in order to fix the issue. Our engine blew on the truck, we took it to Waterloo to have Warranty work done, when we dropped it off we thought the mechanic in Waterloo would fix it. They ended up sending it to their Newark office. With little to no instructions for the mechanic in Newark. It sat at Newark for two weeks before the Mechanic could get to looking at the truck, he did all of the work in about 5 weeks time. He was FABULOUS to work with and we honestly would recommend him and possibly the Newark office as they seem to run a reputable business.
Best Buying experience
I wouldn’t buy a used vehicle from anybody else. The men and women at Best Buy auto sales are the best! I will be back for future purchases!
I don't believe this dealership has any idea about customer service. They will mislead you, lie to you, make false promises, threaten you as well. I have purchased used cars for many years, and have never seen this level of poor customer service. Do you research before going here, look at all the reviews that can be posted on the internet. Its mind blowing. Ask people you know what their experiences have been with this dealership. Im pretty positive you will shop elsewhere.
I bought a Car in April of 2018 and as of Today 12/28/2018 My car has had over $10,000 in repairs done to the car. The dealer ship has done a few repairs but not what they should have. I would NOT recommend Best Buy Auto Sales to ANYONE. My car has been in the shop ore then I have driven it. I have had a New Axel, Transmission, Alternator, Tires, Cam Shaft, O2 Sensor, Steering Sensor, and so much more Done. Their approach to the who process was they were doing me a favor for what little they did help. Unfortunately I now have to take them to Court.
Matt was professional and honest. He was upfront from the beginning. He kept in constant contact with us until the deal was done. I would recommend Best Buy to anyone.
Best Buy Waterloo , ny
I have been a customer of Best Buy for nearly eight years .. I just recently purchased my third vehicle from Best Buy . Matt has always gone above and beyond to help get me into the vehicle of choice .. When it comes to repairs they do a great job of getting it back to me ASAP .. I have and will continue to recommend them to anyone looking for an honest friendly dealership..
Very Happy Satisfied customer,
Great car dealership ,nice selection of vehicles , friendly salesman , MATT is his name he goes out of his way for the customer to get them approved for auto loan ,also works with payments you can afford ://bestbuycarsales.com h payment . This will be my second vehicle from Best Buy Auto Sales , they differently got me as a satisfied customer . I will buy from them again . Differently check this car dealership out