Porsche Norwell

Inquired on very high end used car. Initial response was quick but zero follow up after they rcvd my trade info which was approx half of new car value. Had to guilt sales mgr to respond with a text. Stated he would call again the next day but never heard from him again. Even if car was sold they should have followed up as they had 2 other comparable models in stock. As a 35 yr customer of the brand, it’s Absolutely Embarrassing for Porsche to be represented like that!

Ethan the best salesman. very though through the whole process. i would recommend Porsche Norwell to everyone

A++++++++. Professional staff. No haggle trade offer. Great finance options. Fastest, simplest purchase I have ever made.

I have found Brian Leonard to be responsive, considerate, knowledgeable and very professional. I enjoy working with him as my search for a newer preowned continues.

Matt Barrett at Porsche Norwell went above and beyond to make our buying process seamless. His professionalism, knowledge and kindness shows he truly cares about his clients. We just purchased our 3rd vehicle with him and will refer all our family and friends to him. Thank you Matt & team at Porsche Norwell for everything! ~Chris

“Truly the best!” Matt Barrett at Porsche Norwell is truly the best. We just purchased our third vehicle from Matt and the entire experience was first rate. He listened to what we were looking for and helped us choose the right car for us. He diligently responded to all of my questions and has gone far above and beyond what anyone would ever expect. Truly beyond my expectations. Matt has been nothing short of extremely professional and responsive. I will be referring friends and family to him, and definitely plan to purchase future vehicles from him.

Poor Customer Service / Lack of Integrity I recently purchased a car from out of state, costing nearly $200,000. However, my insurance company has identified the model as incorrect, as it is listed as a different one than what I bought. Additionally, the rear deck/wing of the car is not the same color as the rest of the vehicle, and there is a rattle underneath. When I brought these issues to their attention, I was informed that the vehicle comes with a warranty, but there was no effort made to assist me in addressing these concerns. Registering the car has been a hassle, despite my attempts to clarify the necessary paperwork needed for registration both before and after the purchase. Instead of receiving the Maine title application I requested, I was sent a tiny home application. There has been a lack of effort and consideration on their part to help me register the car without me having to reach out multiple times. There are many other Porsche dealers in nearby states that are known for standing behind their products and providing exceptional customer service. I anticipate a response highlighting that this is not the first time I've tried to cancel a car purchase. My previous cancellation occurred a year ago due to deceptive practices regarding the warranty of a used car, where the safety warranty that dealers are mandated to provide was not what we had discussed.

The next day after an oil service, the exhaust on my Cayenne Turbo with 36K miles started to make laud banging noise. I took it back to them to make sure it is not related to anything the have done. The service manager "Jason" told me the flap on the exhaust has gone bad and it the timing is unfortunate and coincidental. Jason charged me $250 diagnosis fee which he had not disclosed upfront. He was supposed to tell me it is not related to the work they have done and it did not take a genius to visually look at the exhaust and say it is the flap (nothing was opened or taken apart for diagnosis). Another Porsche dealer told me the flap may have gone bad because the Porsche Norwell valet driver who delivered my car to my house may have pushed the engine too much and caused the problem!!! Very upset at disappointed at this dealer where I had bought my car!

The next day after an oil service, the exhaust on my Cayenne Turbo with 36K miles started to make laud banging noise. I took it back to them to make sure it is not related to anything the have done. The service manager "Jason" told me the flap on the exhaust has gone bad and it the timing is unfortunate and coincidental. Jason charged me $250 diagnosis fee which he had not disclosed upfront. He was supposed to tell me it is not related to the work they have done, and it did not take a genius to visually look at the exhaust and say it is the flap (nothing was opened or taken apart for diagnosis). Another Porsche dealer told me the flap may have gone bad because the Porsche Norwell valet driver who delivered my car to my house may have pushed the engine too much and caused the problem!!! Very upset at disappointed at this dealer where I had bought my car!

Rigid and unresponsive. Worst Porsche experience thus far. Tremendously disappointed. A deal could have been in hand, but instead the vehicle sits there collecting dust. Their loss.