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MINI of San Diego

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (46 reviews)
2023 state dealer award
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2023 state dealer award
2023 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (46 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of MINI of San Diego from DealerRater.

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MiniMe LOVES Aaron at Mini of San Diego!

Aaron Haji is the absolute best at what he does! I email and ask for help on parts or for basic service... And within minutes I get a response and a slot in the schedule. And getting a rental in 5 minutes could not be any easier. I rent my Mini out on RelayRides and because of the AMAZING work that this dealership does, I continue to get repeat renters!!! THANK YOU!!! Oh yeah- and the detail job- FANTASTIC!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Top of the Line

I cannot say enough nice things about this place. Three years later and the service is still always on point and the staff is extremely helpful with great energy. My service advisor is Anthony and he always takes care of me, whether it's a scheduled maintenance or a pop up emergency; he will make stuff happen. In the event that he isn't there, someone else always steps up and does just as well. I highly recommend this place for both purchase and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Awesome Service

Great company. I have been going there since I moved to San Diego and they have been nothing but good to me. I will make sure my Mini is taken care of by always going here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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LOVE MY SERVICE REP

ANTHONY PALOMO HAS NEVER LET ME DOWN.. HE IS BY FAR THE BEST SERVICE REP IN THE BUSINESS.. HE ALWAYS GIVES ME THE BEST SERVICE AND ALWAYS WITH A SMILE..HE GETS MY CAR WASHED, AND HAS EVEN PAID FOR ITEMS THAT ARE OUT OF MY WARRANTY.. i WISH EVERY SERVICE GUY WAS LIKE ANTHONY.. HE GETS A 12 STAR RATING IN MY BOOK..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Jason Brown at MINI of San Diego is THE BEST!

I found a used Mini and wanted to have it looked at by the experts at MINI of San Diego. Jason Brown, Service Adviser, was the first person I spoke to. He was honest and forthright about the health of the used Mini I'd brought in and gave me a lot of really good information to help me make an informed decision. After careful consideration I decided to spring for a brand new Mini and in January I became the owner of a gorgeous 2015 Mini Cooper Hardtop. The purchase experience was a breeze with no pressure whatsoever and whenever I had technical or mechanical questions Jason was always there to answer them either by phone or by email. Recently I noticed an unpleasant odor when the a/c was on so I took it in to Jason to have it looked at. There were a few other minor issues (including a crack in my windshield) that I got fixed at the same time and Jason kept in touch, making sure to offer updates so I would know the status of the repair. I was even given a loaner Mini. Jason handled the entire process so smoothly and when it was time for me to pick up my Mini he had it ready to go so there was no waiting. Thank you Jason Brown and the entire team at MINI of San Diego!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Always great service

I have always had good service here. If there is any problem ever they fix it right away. Aaron Haji is my regular advisor and has been very attentive and accommodating. I have used other advisors there that are good but he's the best. I am moving out of San Diego and will miss this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Awesome Service

Jason Brown and his team did a great job of helping me through tough times when my car needed a new motor. They are very professional yet down to earth people. Jason kept me in the loop with the whole process and made sure I was taken care of with a rental car. I highly recommend these guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Mini Experience!

When i first started shopping for a car - the first thing i notice was there Motto "Mini Experience" and in the back of my head.... Ya Right!!! it will be just your typical car dealer that will provide you service till you purchase the car and will blow you off if you run into any issue.... Well i own my car now for 3 years and been to the service dept at least 6 times total and there is always one person that provided excellent customer service and that's Anthony Palomo!!! Yes It's a Team Effort so Kudos to the WHOLE entire staff at Mini of San Diego

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Exemplary, Top Notch Service!

This was my first visit to Mini of San Diego. I recently relocated to San Diego from Los Angeles where I leased my first Mini--a 2013 Mini S. It was time for my Mini's scheduled service and my whole experience--from making the appointment to check-in, receiving regular updates throughout the service period from my service advisor Aaron Haji, to the pick up of my vehicle--have all been exemplary! Mini has a beautiful showroom and lounge area and Aaron's service was top notch. I felt confident and comfortable with Aaron's handling of my service experience and highly recommend him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Have recommended to friends

Anthony and other service crew were very friendly and helpful, gave me a reasonable repair cost. Always included are the 3 C's: Car wash, Coffee and Clean facilities.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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