Northbrook Auto Sales

3.4 out of 5 3.4
Rectangle 48
Sales 10:00 AM - 6:00 PM

Northbrook Auto Sales Hours

Sales

Monday

10:00 AM - 6:00 PM

Tuesday

10:00 AM - 6:00 PM

Wednesday

10:00 AM - 6:00 PM

Thursday

10:00 AM - 6:00 PM

Friday

10:00 AM - 6:00 PM

Saturday

11:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2016

From the moment you step on our lot until the time you drive away in your next car, your buying experience with NorthBro

...

ok Auto Sales Inc. is our number one priority. We encourage you to use the expertise and resources of our sales staff; they are here to help you find the right car at the right price. Call us today at 804-266-2611 to schedule your test drive!

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.4 out of 5 3.4
5 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 2.0 out of 5
    April 20, 2020

    Horrible experience. They didn't open on time about 20 minutes late. I was ready to buy when I was greeted with a bad attitude. I told him interest in... the Nissan max but that I wanted my mechanic to take a look. He allowed me to test drive. My mechanic raised some concerns. I offered to pay a little less and told him I was really interested. He told me they don't lower the price at all and wouldn't even counter offer. The sales rep just didn't seem like he wanted me there from the beginning especially with covid19, a time when they sale less cars and see less people. I walked off disappointed that he didn't even try to make me believe he wanted to sale me the car. Horrible customer service.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    May 1, 2019

    They never answer the phone and don’t call back I’ve submitted an app online and still haven’t heard anything! How can u have a business and not answer... the phone

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    March 9, 2019

    Everybody was great to work with . I might the owner and had a small problem . He fixed the truck I used a spare car while they fixed it and they did... a great job with no hassle. I have never bought from the middle man . I was so happy with working with them.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 4.0 out of 5
    December 2, 2018

    I haven’t made a purchase yet, but will be shortly hopefully. But when i went by to see the car the customer service was great.

    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    June 29, 2016

    I tell you the truth these guys are legit. If you don't want to get ripped off, if you want a quality car and want to deal with people who actually keep... their word in this day and age, Northbrook Auto is the place for you. I recently purchased a Ford Xscape 2008 from Northbrook after my Ford Taurus was totaled( which I also brought from NBA) When I decided on the Ford Escape, I asked if I could have it looked at by my mechanic they didn't bat a eye they answered yes (I am a woman who knows nothing about car's but how to drive them.) I Loved that; first because it let me know they had nothing to hide and secondly because they fixed want was found to be in disrepair at cost. (I have to mention that I had gone to another local used car dealership and asked for the same privilege and they declined to allow me to have a mechanic look the car over.) They didnt fixed ever little thing but the important things. I could go on and on about but I'll just end with Northbrook Auto is a Quality Used Car dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    15 people out of 16 found this review helpful. Did you?