MINI of Knoxville

Brian at mini of Knoxville couldn’t care less about you or help you out in the slightest. None of my requests or questions were answered or even remotely responded to.

Started out as a good experience. Found an SUV online and went to look at it. After a few days of back and forth on price we came to an agreement and the buys order was sent to my bank. My bank was less than a half hour out from sending the check when I recieve a text that the car was sold earlier that morning. There was no attempt made to reach me to let me know that they were reneging on our deal. They knew the check was coming but wanted more money than what had been agreed up the evening before. 4 hours later the car was still listed as available so my father in-law reached out and asked about it...guess what!!! Still hadn't been sold but someone was in the process(or so they say). Shady stuff...beware that even after you make a deal and your bank has drafted the paperwork from a buyers order the dealership sent...this place will reneg if they can make more money. I hope whomever bought the 2022 Kia Telluride got it for at least 30,939 all fees and taxes included since that's what they had agreed with me on.

My name is Anthony B. I have purchased 8 cars in 3 years form MINI of Knoxville and have had a great experience with each purchase. From the sales experience to the finale paper work. I referred friends and family to them. Thank you, Anthony B.

Had a good experience with Grayson MINI of Knoxville. They have the best selection of used cars that I have found in town. Everything was easy and we are happy with our used Silverado that we purchased last week.

Great people here, salesman was awesome and the buying experience couldnt have been better. JT is the best to work with!

I saw the poor reviews and wondered about it. But my experience was fantastic. Great people, very open and helpful. Honest. I'd definitely recommend them. I really don't understand the poor reviews on Car's. Google reviews them really well.

Horrible - buyer beware - purchased a used car for my teenager, upon receipt of the car and inspection (we don't live in TN), found the car needed over $7,000 worth of engine repairs. I was offered a warranty but told it could only be used at the dealership, so I didn't purchase it. Have called almost every other day for almost 6 weeks and the manager will not return my calls or take my call. Absolutely horrible!

THIS DEALERSHIP JUST TOLD ME THAT I COULD NOT HAVE MY $1000.00 DEPISIT BACK BECAUSE WE DID NOT HO THROUGH WITH A DEAL. I told the salesman that I wanted my mechanic to look over the car before we finalized. There were things wrong with the car that I even agreed to pay for labor wise if they provided the parts. Amidst me giving them the check from Navy Federal one thing after another came about until I was fed up and asked them to cancel the deal. There was even two accidents on the car fax that I was not told about. They told me no because we had signed paperwork but I had not test driven the car nor picked it up. Then the manager tells me today 11/17/23 which is three days later than he should not be talking to me because my fiancés name was on the check from Navy Federal and that I could not have my deposit back. After financing charges this car was almost $40,000.00 Who wants to be pressed into a $40,000.00 uncertain purchase. I have been buying cars for a long time and these people are by far the worst people I have ever dealt with. Now I have to go to small claims court over a $1000.00 deposit that I do not feel comfortable about them not giving back.

Worst experience! my mother in law bought a car with the intent of them fixing the scratches that were to the metal. it looked horrible when we went to pick it up didn't even use the same color paint and they stuck different pieces to try to cover it up. didn't clean the car like they said and expected us to take it anyways. said they would try to send it to someone else and would be longer without a car. told them we werent taking the car and they said they were keeping the 4000 deposit! 4000!!!! when they didn't hold up there end of the deal!!!! do not waste your time and money. they are crooks!!!

Worst experience!! Bought a brand new vehicle and within the first year it’s cost me over $4000 In various repairs (not covered by warranty or extended warranty) the service at Mini in Knoxville is the worst - no care - no compassion - no one gives a xxxx about the consumer. I’ve bought five Minis over the years but after this last episode where they lied to my face I was done - vehicle was traded in - no more Mini for me. I would not recommend this dealership and am talking legal action to recoup money lost.