Premier Ford of Bay Ridge

3.8 out of 5 3.8

Reviews

3.8 out of 5 3.8
24 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    June 15, 2019

    My experience with the Service Department was horrible. Beware if you bring your car to be serviced there. They tell you that they can not tell you if... the repair is under warranty until you bring in the car. This is a lie. They can tell by pulling up the information on their computer. I had my vehicle towed there to fix a brake line that had a leak. I explained that when I purchased my vehicle that I also purchased additional coverage for repairs. I told them I would bring all my receipts from my vehicles purchase. When I went to pick up my vehicle I was told that the repair was not covered. Also the additional coverage I purchased was for a third party Company. I asked if they would contact they company before paying for the repair as in the contract brake line repairs were covered. They said no because the repairs were already done. The repair representative did not know anything. He had to go back and forth talking to someone else just to talk to me about the repairs. The Manager was not there. I didn’t see him there the 2 days I went there. I told him I wanted to see the person he was talking to. I think he was scared, but he finally came out. I showed him all my documents and explained that I had coverage. He told me that the dealership I purchased my car from went bankrupt and they did not have to honor anything from them, even though it was a Ford dealership. If you need repairs take your vehicle to the other Premier Ford and ask for Frank. Frank has always been honest with me and has always told me what was covered or not before I brought in my vehicle for repairs. Horrible experience with inept and incompetent employees. 1 brake line leaked, replaced both and charged me almost $200.00 just to put in brake fluid.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    David, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (...347) 578-7900 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    August 14, 2018

    great service fast very friendly people the service manager Stive 150% very helpful

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jay, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do f...or you! Safe travels!

  • March 12, 2014

    This was the easiest car buying experience i have ever had. From the moment I entered the showroom on 86th street I was treated with respect and courtesy.... I test drove a Ford Escape and immediately fell in love with it. I comparison shopped using the internet and found this dealership to be the lowest price in the area. I picked up the car the following day with no problems. My husband is also looking for a car soon and we will definitely return to Bay Ridge Ford.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear Sarah, Thank YOU for your kind words, patronage, and support. And we CERTAINLY hope to see you and your husband soon. Again, thank YOU for c...hoosing Bay Ridge Ford. Your satisfaction is our top priority.

  • 3.0 out of 5
    August 13, 2018

    Good help , reliable recommendations, and very satisfying repairs

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    August 1, 2018

    Do not buy ford they do not honor they warranty customer service is a joke now I see why they are stepping away from making cars

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jimmy, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Premier Fo...rd of Bay Ridge. We would like the chance to talk to you further so please do call us at (347) 578-7900 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    July 20, 2018

    The gentlemen who assisted us was excellent and extremely helpful.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Anita, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we... will be more than happy to assist you! Safe travels!

  • 4.0 out of 5
    June 21, 2018

    Delay in paper work after work was completed. Otherwise a good experience.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    June 19, 2018

    My vehicle needed its axle repaired. I called the service department and spoke to Janet who told me to bring in the vehicle. I had the vehicle towed but... the service people REFUSED to accept the car and sent the tow truck away. The service department said they are not equipped to handle the repair and claimed that Janet is "just a cashier" who also answers phones and she made an error in instructing me to tow the car to their facility. I told them that it addition to the waste of my time, the extra towing would cost me money. They refused to consider paying the towing fee although the error was their employee's. NEVER USE BAY RIDGE FORD'S service department if you want to deal with upstanding, honest individuals. I have a far smaller business than theirs and would never consider causing someone a loss due to my mistakes.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Abe, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Premier Ford... of Bay Ridge. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call us at (347) 578-7900 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    May 29, 2018

    Staff member that tended to me is very professional and thorough. I will recommend this dealership because of the staff. Thank you.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 4.0 out of 5
    May 22, 2018

    Not happy about not having my car for a whole weekend. Also, fi had to wait 45 minutes for 5 minutes for a ride home I finally gave up and took a bus... home. I this is had to rad, I am unbe to e ht I a writing. The pge will not scroll up as I type. All the ole in the service department were nice an courteous.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Patricia, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or qu...estions, we will be more than happy to assist you! Safe travels!

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