Bob Moore Buick GMC

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
99 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    February 15, 2019

    TERRIBLE TERRIBLE PEOPLE. ALL OF THEM ESPECIALLY THE “managers.” WORST EXPERIENCE OF MY LIFE. NEVER come here!!!! They only care about themselves and screwing... over customers!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    February 9, 2019

    Me and my wife purchased a Tahoe in early feb and March rolled around and still no tittle. Called them multiple times and kept getting the run around.... Tag expired on the Tahoe and they wouldn’t even give a loaner vehicle. They offered another paper tag which is illegal. Still have yet to receive title.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • November 28, 2016

    Always gives my Enclave best oil changes, tire rotations, details. Anything we need done, they give tremendous care in making sure it is taken care of.... Only dealership we go to is Bob Moore Buick. They are the Best in OKC!!!!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi C. Porter, we're glad to hear that our team has taken great care of you! We hope you keep coming back for all your automotive sales and service nee...ds for many years to come!

  • 1.0 out of 5
    December 31, 2018

    I actually bought a Kia next door (Bob Moore Kia), but had to use the Finance department at Bob Moore GMC. The guy they had me work with, Matt, turned... an otherwise very positive experience into a horrible one! I talked to the GM at Kia (next door) immediately after concluding my business with Matt. Matt mislead us a number of ways...When I balked at the $10 lien fee, and I told him the $399 Doc Fee should cover that, he became indignant, and I told him I would walk out the door over that $10. He called someone, and then dropped the sales price $10 (but he didn't bother to tell me that...after that he would barely explain anything to me). I had also gotten pre-approval from TFCU the week prior, and TFCU told me I could finish the loan paperwork at this dealer, but Matt said he couldn't do that, and then tried to get me to sign a loan (at the same rate) with another loan company (except he didn't tell me that...he led me to think it was with TFCU.) When I called him on that, his attitude really went south, and I told him I did not trust him. I asked to see the head finance manager, but he wouldn't go get him (or her). This guy doesn't have a clue how to handle customer service, and quite frankly he needs some serious retraining. He should have excused himself once he saw I was upset and I could clearly see he was upset, but he didn't. I even told him I could see he was upset...but no, he pressed on, talking even less, and just asking me to sign one document after another...which at that point I read each document thoroughly, because (as I had told him earlier) I didn't trust him anymore. I also don't trust everything will go smoothly after this, and I fear it will continue to be a mess until I actually get the title. Bottom line--Bob Moore Kia was awesome, but Bob Moore GMC's finance team....run away from them! I wonder if Mark Moore (I assume he's still running the company?) is aware of what's going on at this dealership???

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    November 8, 2018

    Great experience. CB Russell always take care of us. We highly recommended him, we really feel comfortable all the time. Thanks for everything !!!!! !!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    May 15, 2018

    Went in bought a new truck, i was guaranteed something and they didnt hold up their end of the bargain.... Lied to me from the beginning just to make a... sell....

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
  • 3.0 out of 5
    February 26, 2018

    Tasha sent a prompt inquiry in response to my questions but failed to send a service record from GM on a lemon buyback that I was interested in. Not the... carfax but the GM record so that I could see what kind of issue might have been involved. That car sold but they have another that I asked about and as of now I still have not heard about it.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this to our attention, Jim. If you are willing to give us another chance, please reach out to us at (405) 721-6000 to speak to ...our manager directly.

  • 5.0 out of 5
    December 22, 2017

    The Service manager is always willing and ready to make the customer his first and foremost top priority. He goes above and beyond to meet the needs of... well established customers such as myself. I have been a loyal car buyer from Bob Moore since 1995 and has purchased all 4 vehicles from them.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Cynthia, we're so glad that we were able to go above and beyond to really help you out! We value our customers, and we look forward to your next visit...!

  • 5.0 out of 5
    November 29, 2017

    Ryan always takes great care of my car and gets things done as fast as possible while making sure work is done correctly.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Steven, thank you for taking the time to leave a review for us at Bob Moore Buick GMC. We're happy we could meet your expectations! Please let us k...now if there is anything else we can do for you; we are more than happy to help!

  • 5.0 out of 5
    November 11, 2017

    Excellent service. Very nice service department. They get you in and out in a timely manner even when a premade appointment is not made.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Virgil, thank you so much for your positive comments about Bob Moore Buick GMC! We were happy to get you in and out quickly. We look forward to you...r next visit! Take care!

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