Gerry Lane Cadillac

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
25 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    March 6, 2019

    Gerry Lane's has the greatest customer service that I have ever experienced. The maintenance on my vehicle is the highest quality and very thorough! I... am glad that the services started by Gerry Lane continue today! Great job folks.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Joyce, thank you so much for your positive comments about GERRY LANE CADILLAC! We hope to see you soon!

  • 3.0 out of 5
    October 2, 2018

    The experience was okay. The salesperson was nice.

    3.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Julie, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than exception...al. Please give us a call at 225-297-5377 and ask for Tyler Lane if I can do anything to help. Thank you.

  • May 4, 2011

    I shopped 5 dealerships and they had the best price.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    THANKS FOR THE GOOD REVIEW. IF WE CAN BE OF ANY FUTHER ASSISTANCE TO YOU PLEASE GIVE US A CALL. THANKS AND HAVE A BLESSED DAY

  • 2.0 out of 5
    June 26, 2018

    they mislead me on the car stated it had the same features when in 2 days i called back adv this car does not was a cheaper version they promised... to call me back charged me $800 for a navigation system did not tell me part would be put on my dash i was hurt when i tried to tt a manager they never called me back i love cadillac but i am disappointed

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more regar...ding this matter. Please reach out to us at (225) 297-5377. We look forward to hearing from you.

  • 5.0 out of 5
    March 27, 2018

    Buying a car from Gerry lane was the smoothest process I have ever had. Our sales person Aaron worked tirelessly until he found the PERFECT crossover for... me (I’m surer picky so this was so easy task!)

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service... or another vehicle!

  • 5.0 out of 5
    February 21, 2018

    Everyone from beginning to end was extremely pleasant and informative. My husband and I had an excellent experience.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Alice, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

  • 5.0 out of 5
    February 7, 2018

    Very pleasant and comfortable experience. Service rep was very courteous , informative and attentive to our needs.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Christina, thank you for sharing your positive experience! If you ever have additional questions or needs, please let us know! Take care!

  • 5.0 out of 5
    February 7, 2018

    Good service Friendly staff Immaculate facilities Ready to sign me in for services in accordance with appointment time

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy to hear you had such a positive experience with our team! If you ever need additional assistance, please let us know! Take care!

  • 5.0 out of 5
    January 31, 2018

    The Customer Service at Gerry Lane is wonderful, especially Ms. Sheila. She went over and beyond to get me help with a repair that was not covered under... my extended warranty. She even went in on her day off to take care of my ticket. I'm not in love with my vehicle, but thanks to the fabulous Customer Service, they make all my problems I have had with my car and little bit easier to deal with.

    5.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sherri, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we... can do for you. Take care!

  • 5.0 out of 5
    July 5, 2017

    MR James Ross is just Great this is my second Cadillac in two years i love everything about gerry lane and MR Harris is the best finance man i have ever... deal with great job

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Donald, thank you for your kind review; we are happy to pass along your comments to the team here at Gerry Lane Cadillac! We sincerely thank you for t...he positive review, and look forward to seeing you again soon!

View More Reviews