Royal Buick GMC

Totally unhappy with the service after the sale! No one returns phone calls and the receptionist is very rude. I've called 5 times today and strangely... no one answered. Kinda feel like my numbers blocked, only because I keep calling for a license plate I've paid for and I'm currently riding arou d with an expired tag for 2 months now!

They have the worse communication. I dropped my vehicle off on a Monday because my check engine light was on and they did not tell me when I would have... my vehicle back. After calling several times throughout the week, I was getting the run around. They were either out to lunch or they were still trying to figure out the issue. So finally I got a response that Friday stating what was wrong with my vehicle. They told us they had to ordered a part and it would be in Monday. After being aggravated, we just told them to proceed with fixing it. Then that following Monday, they told us they found another issue. Which at this point is ridiculous because it seems like they are still trying to diagnose the issue. We had to asked them for a loner car, of course they did not offer us one. And not to our surprise they told us they did not have any available and that they could set us up with Enterprise. Ridiculous!

It was a great experience . The ppl the dealership treated me with respect an they talked to me not at me. I¿ would recommend any n everyone go there

The sales staff were great!!! The vehicles are the cleanest that I have ever seen!! The buying process was very easy and I will be returning for my next... vehicle purchase.

Kathryn was very approachable and easy to work with while not being overly pushy. I appreciated her knowledge of the car and what I was looking for. She... was good with her follow up and felt genuinely interested in seeing me get the right car.

They did not give up on my problem with my truck. A short in an electrical system can be very hard to find.

we have purchased 7 vehicles from you all so I would say we are satisfied YES we will be back at some point

I had a great experience on my purchase. My salesman, Derrick, was very helpful on getting me and my wife the vehicles we wanted at a price that we wanted.... I'll definitely go back for my future purchases.

One of the most pleasant times I have spent at a car dealership ever. Brad was very knowledgeable on my 2017 Canyon, and a very nice person. I would definitely... purchase from Brad & Capitol GMC again.

Richard Sibley in service department took great care of me and went the extra mile! Capitol GMC is a first rate dealership that also follows through after... the sale!