Don Moore on 54

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
32 lifetime reviews.
  • 5.0 out of 5
    January 7, 2021

    Outstanding service, the service department was exceptional!! They went beyond my expectations and resolved my cars issues, they took the time to explain... the process and handled everything professionally. Thanks service department!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    December 10, 2020

    Excellent like always!!! Thank you Zack Duvall for the great experience again!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out to us if there's anyth...ing more we can do!

  • July 10, 2013

    Jared Fuqua helped us purchase our new 2013 Ford Explorer. He was very knowledgeable when we were comparing vehicles. He went out of his way to make sure... the vehicles we wanted to test drive were on his lot. Don Moore gave us the best price for our trade in as well as the new purchase. We couldn't be happier!! When we're in need again we'll be sure to visit Jared @ Don Moore.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 5, 2020

    looking for a new truck they had the best price they would work with you about any questions I had

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service... or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    March 2, 2020

    sent a friend in that was looking for his wife a used car, they bought a great SUV with very low mileage lots of options, she is very happy with her purchase,... and also commented that the young man that helped them Cody STEWART was a great help to them. they will buy from Don Moore on 54 when they need their next vehicle

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for your recommendation and for sharing your friend's experience with us! Feel free to reach out to us if you need anything. Have a wonderfu...l day.

  • 1.0 out of 5
    February 25, 2020

    Bought a used car that supposedly had been inspected, but had blatant and easy to read check light on. Before even leaving the parking lot, took it into... their service center that day. After their review, the car needs replacement parts that will be in next week. So after sitting over two and a half extra hours waiting for my vehicle that I just purchased, I now get to take a day off of work to drive in and get something fixed that should have never been sold with the issue so clearly there. Also, found live ammunition in the car, so absolutely no cleaning either. Unbelievable lying and worst experience of my life.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for reaching out to us. We regret to hear about the situation you have described. Our manager would really like to speak with you more regar...ding this matter. Please reach out to us at (270) 215-1953. We look forward to hearing from you.

  • 5.0 out of 5
    January 3, 2019

    provided service as requested and gave me information for planning future service

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your business.

  • 5.0 out of 5
    October 10, 2018

    I had a very good experience with this dealership. It took several days for my car repairs to be complete, but I was kept informed of the status and given... a nice rental vehicle to drive. Excellent service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 4.0 out of 5
    August 21, 2018

    I took my wife's car in for a passenger side mirror repair. I did a visual inspection, and found it was not installed properly. The tech was summoned... to look at his work. After looking at it, I had to show him the obvious problem. The part replaced was hanging down about a quarter of an inch. He didn't see it. So I wonder if Dom Moore hires anyone off the street with a tool box? I certainly expected far more from a dealership, especially for a $212+ repair.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    July 9, 2018

    Had oil changes in 2 cars. They did not fill all fluids, and had to go back to service to fill.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Mr. Teasley, on behalf of our dealership, I would like to apologize for your inconvenience. Part of our oil change process is to top off fluid levels.... We are sorry we missed those in your case.

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