Auto X-Change

My experience with Auto X-Change has been extremely frustrating, and I believe prospective buyers should know what happened before purchasing a vehicle here. I purchased a 2006 BMW 750Li and have paid well over $6,000 to the dealership, including approximately $300 monthly payments since February, with additional late fees on some payments. This month I paid $200. The vehicle was sold with obvious cosmetic deterioration, including clear-coat damage, but my larger concern is the number of mechanical and electrical problems that became apparent afterward. I have documented numerous diagnostic fault codes and vehicle issues involving the engine management system, cooling system, electrical system, transmission-related symptoms, and other components. Most concerning, a K+DCAN diagnostic scan communicating with the BMW's individual modules identifies the vehicle/chassis as an E64 rather than the E65 750Li that I purchased. That discrepancy deserves a legitimate technical explanation and further investigation. I also have concerns regarding the dealership's pre-sale inspection and what was known about the vehicle's condition before it was sold. When I arrived with diagnostic equipment and mentioned that I was working toward my insurance license, the situation became noticeably different. I was even asked to show my diagnostic information to a person presented to me as a mechanic. I have retained photographs, diagnostic reports, payment records, communications, the sales contract, and other documentation concerning the vehicle and transaction. I am not posting this because I simply changed my mind about buying the car or because I found a cheaper vehicle somewhere else. I have continued making payments while attempting to address serious concerns regarding the vehicle I received. At this point, I want a documented and reasonable resolution. My preferred resolution is replacement with the BMW previously discussed, or another vehicle of equal or greater value and acceptable condition, with the existing transaction and amounts I have already paid properly accounted for. Potential customers should thoroughly inspect any vehicle, obtain an independent pre-purchase inspection, run comprehensive diagnostics, review all paperwork carefully, and document everything before completing a purchase.

9/9/26 -update to Rodent Mobile. Next week filing in small claims, parts plus labor. Court fees, time driving vehicle at full price but without all these "we owe you items" , time lost, I've spent almost 4 months waiting. Contacted everyone at autoexhange. They have completely ghosted me. And no compensation for the disasters ( see orig complaint ). I just shipped in from Washington a 2019 GLC AMG 43 super low miles. And next year I'm picking up a 2017 AMG GTS. Could have been your business autoexchange. BUT NEVER

RODENT SUV - I am a return customer, bought a Cayenne TT about 5 years ago. Still have it, this Time I bought a 2011 ml 350. 5/25/26. Drove home, next day, drove to work, didn't make it. All abs. wheel sensor, esp brake related warnings pop up, brake pedal goes to floor. Get vehicle towed home. ( classic clear the codes, hand off car, codes back after another drive cycle ) I buy 4 new sensors ( $600 ). I Installed them. What do I find, Parts of nests. In each coil spring and near the muffler area. let them know. Was told to save the receipts. Talked next to "managment" was told " we don't give cash back. Still to this day. No compensation, or even a sorry. Just "whatever" .... what other rodent damage will show up soon? Plus, the "we owe you" a head unit/ double din or whatever, rear hatch struts, and rear left door locking actuator. Still waiting for those items to be installed. No tunes, no gps, nothing. purchased 5/25/26. Get a cocky " our shop is real busy " once they got your money .... Think I feel good about dropping of my car for this work? Whenever that is. Nope I don't. I'll update this to see how this last chapter with the "i owe you goes" . I bust my xxx for my money. Just want what I paid for. Not more tows, and suv bills.

Bought a 2015 Panorama GTS for a great price and was able to trade my car in for a fair value. Would recommend.

Salesman was very helpful. But his supervisor/manager wasn't very helpful financially. As to they are supposed to be a bad credit no credit dealership.

No one ever got back to me when I sent 3 messages about a car I was interested in

Had an Appointment with Josh C. @1100.. I had arrived exactly at 1100 AM and he was looking out for me… We exchanged greetings and we walked by where the car that I had come to see… Examined and sat in car and went over the features. Had a good vibe talking with him.. Nice demeanor and positive attitude on letting me voice some of my questions about the car…. I am Stoked that I got the deal I wanted and $500 off on top of that… They made it real easy and fast… 2 thumbs up to Dealer , Management and Salesmen who made my day Awesome… Aloha Kimo

They posted an ad for a Maserati MC Stradale when its just a regular MC, most people would not know difference and be scammed. Shameful dealer

In October 2021, I purchased a 2018 Volkswagen Jetta SE (VIN: 3VWDB7AJXJM239188) from Auto X-Change Inc for approximately $19,900 plus taxes and fees. This vehicle was financed through Pentagon Federal Credit Union, who received the title as Lien Holder. Auto X-Change Inc provided a clear title and no evidence of any significant damage to the vehicle. Recently I tried to sell the vehicle and was advised by a local dealership the Carfax report states there’s “Structural Damage” to the vehicle. To verify, I spent approximately $47 to purchase the Carfax report, which does show this damage was reported on July 21, 2021. The Carfax report shows the vehicle was then purchased by Auto X-Change Inc on July 26, 2021. I purchased this vehicle from Auto X-Change Inc sometime in October 2021. This means Auto X-Change Inc knew the vehicle had structural damage and didn’t disclose this information to me (the buyer), to Pentagon Federal Credit Union (the Lien Holder), or to Geico (the insurance company). If this damage was previously known, I wouldn’t have purchased the vehicle, Pentagon Federal Credit Union wouldn’t have financed the vehicle, and Geico wouldn’t have insured the vehicle. I’ve made four attempts to contact Auto X-Change Inc, once by email, and three times by phone. There was no response to my email, I received a hostile gentleman on the first call, a voicemail on the second call, and gave my call back number on the third call. This is not only a safety concern but it’s fraud.

I purchased a vehicle from them in 2021. When I went to sell the vehicle in 2023 I found out it had "Structural Damage" reported on the Carfax. This was not disclosed to me or the lien holder. This is a safety risk and blatant fraud.